Customer Service Manager

Eboni Edison

**** ****** **., ****** ** *****

Home: 310-***-**** - Cell: 310-***-**** - ***********@*****.*** Executive Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Personable customer service professional dedicated to maintain customer satisfaction and contribute to company success.

Core Qualifications

courteous demeanor adaptive team player

active listening skills opening/closing procedures energetic work attitude sharp problem solver

customer service expert strong organizational skills Professional Experience

General Manager

September 2014 to November 2015

Dutchbrothers - Addison, TX

As a general manager, I had many responsibilities including but certainly not limited to maintaining a safe and fair environment for all employees. Creating and posting bi-weekly schedules, ensuring tasks were delegated and executed properly and in a timely fashion, making sure each customer received excellent service. I was also responsible for revenue and making sure all monies were accounted for at the end of the day. I made sure the correct deposits were deposited in the appropriate account, as well as made sure we didn't go over store budget. I handled some aspects of human resources, which included the hiring and terminating process concerning employees. I also maintained all employee files, conducted monthly staff meetings, designed uniform attire, ordered supplies, checked all equipment on site daily and resolved any concerns or complaints throughout the company. Lead Teacher

January 2008 to September 2015

Kids R Kids Learning Academy - Irving, TX

As a lead teacher I was responsible for 25 students. Creating a safe, fun and loving environment for them was my priority. I created as well as followed weekly lesson plans, teaching students various areas of study such as math, reading, spelling, science, life skills etc. I administered tests in which I would have meetings with all parents to go over results. I also trained colleagues on how to talk to parents in a positive way when it came to negative test scores or marks. I assisted the front desk with answering the phone and giving tours throughout the school. I applied for the mentor position after working as a lead teacher for three years and received the job as well. I became a mentor for teachers throughout the school who needed guidance with difficult students and situations that occurred. Education

High School Diploma

Social Work/Education

Whittier College - Whittier, CA, United States

Child Development

Brookhaven College - Dallas, TX, United States

References

Available upon request.

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