Customer Service Real Estate

OBJECTIVE

Obtain a challenging position applying creative problem solving and leadership skills with a growing company to help the company advance efficiently and productively.

EDUCATION

Herzing University

Applicant for an Associate’s degree in Insurance Billing & Coding

2015

Upper Iowa University

Applicant for a Bachelor’s of Science in Psychology

2011-2014

EXPERIENCE

Kelly Services – Assignment at CT Corporation, Madison, WI

Customer Engagement Specialist – Temporary

January, 2015 - Present

Proactively engage customers through phone calls and emails.

Provide customer service and become a point-of-contact for customers.

Promote CT Corporation’s value to current customers.

Discover potential revenue sources through customer engagement.

Educate customers on additional CR Corporation services.

Update customer information within CT Corporation systems.

Maintain confidentiality of customer information.

Blue Cross Blue Shield, Phoenix, AZ

March, 2014 – December, 2014

Claims Processor

High volume of claim processing.

Process, resolve and respond to customer/provider inquiries.

Document and record correspondence by updating files and systems.

Explain contract benefits, coverages, claims, programs, etc.

Handle high volume of calls

iT1 Source, Scottsdale, AZ

May, 2013 – March, 2014

Accounts Receivable

First line of contact for customers with past due balances.

Maintain records by forming invoices, applying credits and adjusting credits.

Resolve billing issues.

Examine customer payment plans, history and credit lines.

Maintain invoice accounts and verify totals preparing reports.

Process claims regarding payments.

H.S.A. Home Warranty, Cross Plains, WI

July, 2009 – April, 2011

Claims Processor

Renew home warranty and explain benefits.

First line of contact for home owners with home issues.

Submit claims and go over what is covered under warranty.

Work directly with real estate agents.

Process payments, set up payment arrangements and extend refunds.

REFERENCES

References available upon request

Contact this candidate