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Customer Service Management

Mumbai, Maharashtra, India
December 26, 2015

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Farida Netarwala

Address: */**, ********* **********, ******** Road, Mazgaon, Mumbai 400010, India

Contact No.: +91-982**-***** / E-Mail: PROFILE

Rich experience in Customer Relations Management, Operations, Logistics, Quality and Effective time management of turn-around time with viable solutions,

Possess the ability to Lead and Execute with Passion and Positive attitude ORGANISATIONAL EXPERIENCE

Writer Relocations – 1998 to Date

Writer Relocations, Mumbai

Writer Relocations, Bangalore

Writer Relocations, Oman

Positions held Executive Customer Service, Asst. Manager – Exports, Asst. Manager Corporate Pricing, Currently designated as Manage Moving Services and have a team of 6 people managing the corporate business. The roles handled covered:

Export / Import Management

VIP service Management

Customer Service and Operations

International Pricing

Quality and Project Management

Recruitment & On-boarding

Talent Development and Succession Planning

Client Relationship / Key Account Management

Content creation for training and delivery across locations

Service Quality Audits

Issue and Resolution Management

Execution of Customer Delight Programme

International Partner Management

Business Migration

Customer Relationship Management

Speedage Express Cargo Services, Mumbai 1995 – 1998

Customer Service

Customer Relationship Management

MIS reporting

Branch Audit

Quality Check

Other Information

Nationality : Indian

Date of Birth : July 8, 1971

Marital status : Single

Educational Qualifications : Bachelor of Arts, 1995 – Jai Hind College, Mumbai (Mumbai University)

: Secondary School Certificate (SSC),1990 - Gloria Convent Girls High School, Mumbai Trainings attended : MS Office

: Service Excellence & Process (S.E.P. Program)

: Managerial Effectiveness

: Business Finance for Business Managers

: Every Customer counts

: Young Leaders Training

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