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Supply Chain Customer Service

Knoxville, Tennessee, United States
December 25, 2015

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**** ******** ******,

Apt # *, Knoxville, TN ****6

Rashed M Saadullah

(Permanent resident of USA) (865) 438 - 8750


Inventory & Demand Planning

Logistics Design & Improvement

Global Procurement Risk Analysis

Competitive Supply Chain Design

Business Analytics

Project Feasibility Study

Leadership & Team Performance

Strategic Planning/Lean Operation

Operations Efficiency Analysis

Word, Excel, PowerPoint, SQL,

MapPoint, Project, Access, JMP,

SPSS, Lindo, Eviews, Visual Basic


University of Tennessee (UT) Knoxville, TN, USA

MBA, Supply Chain Management, GPA 3.95/4 December 2015 International University of Japan (IUJ) Niigata, Japan Master of Arts, International Development, 3.56/4 June 2004 Dhaka University (DU) Dhaka, Bangladesh

Bachelor of Commerce, Finance & Banking, GPA 3.72/4 August 2000 EXPERIENCE

TechTown Global LLC (Summer Internship) Chattanooga, TN, USA Project Support Specialist May 2015 – August 2015

Performed feasibility study for a $3 million project in TechTown Chattanooga for providing IT-based S.T.E.M training to school students. Developed profit maximizing cost & revenue possibility frontier and optimal marketing budget besides computing 1 to 5 years financial feasibility using NPV, IRR, PI, DPP, sensitivity and scenario analysis.

Identified customer base, market competition, price structure and marketing promotion strategy for TechTown service portfolio; developed a Marketing Response Function with 50% market penetration rate in 123 days of promotion campaign to rake in a net profit of $.44 millions.

Conducted web-analytics on Twitter and Facebook data of TechTown to convert visitors into customers to increase revenues by at least 20%. Tools used were Correlation Matrix, Principal Component Analysis and Regression. United International University (UIU) & Eastern University (EU) Dhaka, Bangladesh Assistant Professor, School of Business August 2004 – October 2013

As an Assistant Proctor, oversaw academic discipline, physical security, student counseling, and efficient & effective operation of a large campus consisting of 800 students, faculty, and staff; including resource planning, development of conflict resolution guidelines, a student counseling manual, and marketing promotion materials.

Developed and taught courses in Business Statistics, Business Mathematics, Research Methodology, Operations & Quantitative Techniques; applied teaching approaches and tools such as case study, survey research, multivariate inferential statistical analysis, group presentation, etc., focusing on areas such as process improvement, quality control, demand forecasting, performance measurement, predictive modeling and Risk Analysis. EmTek Enterprise Management Technologies Ltd. Dhaka, Bangladesh Enterprise Development Officer July 2000 – July 2001

Formulated business strategy; rendered project management, resource planning, and budgeting --- directly led 3 projects representing $2.1 million in revenue --- was recognized as the highest revenue earner for the company.

Conducted a survey of the textile & readymade garments industry’s end-to-end supply chain in Bangladesh to assess investment opportunities for the Danish government --- the study recommendations resulted in a $5.5 million investment by the Danish International Development Agency. SUPPLY CHAIN (SC) PROJECTS/CASES/RESEARCH

Designed a warehouse to provide profit maximizing inbound, outbound and manufacturing logistics support for a potato chip manufacturer having 25 million units of sales, 4.2 units of average annual inventory level, 1000 SKUs, and 2000 customers. The warehouse, designed on a 1.75 million sqft yielded $10.73 million annual logistics profits with 95% annual average customer service levels.

Completed a project on inventory minimization and order fill rate maximization for Wacko Inc. Found profit maximizing levels of 90% fill rate for Price-First & Premium SKUs and 95% fill rate for Average SKUs.

Assessed opportunities for supply chain process & forecasting improvement for Realsportz Inc. Suggested SC integration by CPFR & reduced Forecasting Error (MAPE) by 1.16% by applying Simple Exponential Smoothing.

Analyzed Unifine Richardson’s global procurement challenges of rising prices and declining quality. The short term solution was to source from an indigenous quality supplier at a minimal cost increase of $.02/pound to maintain price competitiveness, deliver better quality, preserve market share and minimize global procurement risk. Long-term solution involved dual sourcing, direct sourcing, VMI, and long-term strategic contract.

Conducted research on supply chain financing efficiency of banks in Bangladesh by applying Data Envelopment Analysis (DEA) method, a linear programming model, and suggested institutional mechanism for improving procurement, logistics and inventory lending efficiency as well as increasing flow of finance.

Wrote a report on how to design and manage a supply chain to create short and long term values and competitive advantage by minimizing procurement risk, implementing TQM, CRM & KPIs, and sustainability management.

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