Customer Service Sales

Kevin Trinh

***** ***** **

San Jose, CA *****

(H) 408-***-****

(C) 408-***-****

Email: *************@*****.***

OBJECTIVE:

To obtain a position where I can contribute my terrific work ethic, and my willingness to learn in a strong team environment.

TECHNICAL SKILLS:

Purchasing, Price Negotiation, Communicate with Vendors/Customers, Reduce costs through timing purchases, Insure Legality of Purchasing Contracts, Problems Solving (Purchasing, Warehouse, RMA Dept), Shipping systems (FedEx, UPS, and Other Carriers ), Customer Support, Microsoft Windows (95, 98, 2000, NT, XP), SYSPRO (6.0, 5.5, 5.0), SAP, Adobe Premiere (Pro, 6.5, 6.0, 5.5, 5.0), PC Troubleshooting, 10-KEYS, MS Words, PowerPoint, Access, Excel, Ms Outlook, Mail Merge, Microsoft Organization Chart, Internet (Netscape, Internet Explorer), Typing (50wpm).

EXPERIENCE:

Noel Technologies. August 2015 to Present

Function:

Shipping & receiving, packaging, contact carriers, polishing, loading and unloading pallet, forklift operator, shrink wrap pallet, vacuum plastic & foil, read and follow instructions of travelers, maintain the warehouse, general warehouse

Cre Asian Restaurant January 2013 to September 2014

Function:

Server Manager, Food prep, Cashier, Customer Service, Phone Order

Super Eggroll Restaurant June 2009 to December 2012

Function:

Food Prep, Cashier, Customer Service, Answering Phone order,

CPP (Warehouse) May 2008 to July 2008

Function:

Pulling Sales Orders, Packaging, Storing, Receiving, Assembly Kits

Hitachi Transport (Warehouse) April 2007 to April 2008

Function:

Shipping, Receiving, Storing

Creasian Noodle Cafe Restaurant (Assistant Manager) August 2006 to January 2007

Function:

Purchasing Food Supply, Maintain Inventory Daily, Customer Service,

Super Eggroll Restaurant (Customer Service) January 2006 to July 2006

Functions:

Waiter, Cashier, Bartender, Phone Order

Canopus Corporation (Assistant Operations Manager) November 1999 to August 2004

Functions:

• To Manage Warehouse Staff in Performing Shipping, Receiving and Packaging

• To Manage Raw Material and Finished Goods Inventory

• To Manage Kit Issuance for Both In-House Assembly and Sub-Contract Manufacturing

• To Create and Improve Efficient Filling System for Operations Dept.

• To Conduct Daily Cycle Count of Finished Goods Inventory

• To Reconciled Work orders, expediting orders and purchasing production materials

• To Conduct Semi-Annual and Annual Physical Inventory

• To Perform Procurement / Purchasing of Components and Supplies

• To Developed Schedules and Procurement plans for Manufacturing (Doc. Control)

• To Manage RMA Function, Purchasing, and Sales Order Processing

Primary Duties and Responsibilities:

• Give Direction to Warehouse Staffs for Packing of Finish Goods and Processing of

Sales Orders to Satisfy Daily Shipping Requirement.

• Give Direction to Warehouse Staffs for Packing of Finish Goods and Processing of

Sales Orders to Satisfy Daily Shipping Requirement.

• Monitor Warehouse Staffs Preparing and Shipping Orders for Accuracy and Quality.

• Verify and Accept Approved Sales Orders.

• Preparation of Daily Shipping Information upon Completion of Shipping.

• Trace any Shipment which has not been delivered on Time or Lost.

• Prepare all Necessary Documentation for Shipping, i.e. Commercial Invoice, Airway Bill, SED, T rack Picking Slip, and Etc.

• Trace any Shipment which has not been Delivered on Time or Lost.

• To Give Directions to Warehouse Staffs for Proper Receiving, Inspection and Storing of In-Coming Shipment from Suppliers.

• To Give Directions to Warehouse Staffs to Proper Storage of Raw Materials Finished Goods and all Other

• Shipping Supplies in the Warehouse to Maximize the Use of the Limited Warehouse Space.

• To Ensure all Documentation, Such as Packing Slip, AWB, RMA, PO, to be Filed Properly on Daily.

• To Conduct Daily Cycle Count of Finished Goods Inventory to Verify System Count Against Actual.

• To Prepare Purchase Orders and Obtain Proper Approvals from Director of Operations and Finance.

• To Identify Suppliers with Best Pricing

• To Follow up with Suppliers with the PO Status and Provide Status Update to Other Operations Personnel.

• To Expedite any Delinquent Orders to Meet the Schedule.

• To Identify, Evaluate and Recommend New Suppliers to be Qualified for AVL.

• To Oversee Overall RMA Process and Ensure Timely Response to Customers.

• Prepare Monthly RMA Report and Report Any Extraordinary activities to the Management.

• To Manage (or to Assist) with all Local Subcontractors with Fulfillment and Productions of Products.

• To Manage Daily Order Processing, Including Stock Allocation and Scheduling Based on the Inventory Availability and Incoming Schedule.

• To Contact Fed Ex, UPS with Shipment Issues

EDUCATIONAL:

Bachelor of Business, San Jose State University 2000

High School Diploma, Mount Pleasant High School 1995

REFERENCE:

Available Upon Request

Contact this candidate