Mary Weeks

Ridgeland, MS *****

601-***-****

acswli@r.postjobfree.com

Summary: Goal-oriented supervisor with over 20 years customer service experience with a Fortune 500 company. Extensive experience in teamwork, team building, computer and interpersonal skills. Major strengths in leadership, organization, detail, verbal and written communication and mentoring. Exercises exceptional judgment and works independently. A well-organized, results-oriented, dependable professional who takes pride in work. Skilled in Word, Excel, PowerPoint, Work Force Management, and Outlook.

Professional Accomplishments, Skills and Abilities:

• Supervise and assist Customer Care Managers;

• Plan and manage customer care team business activities;

• Prepare and communicate reports and statistics on a daily basis;

• Monitor daily activities and department requirements;

• Schedule analysis for greater telephone coverage and efficiency;

• Workforce management;

• Process improvement;

• Setting and reporting on service level goals

• Trend team performance and monitor productivity;

• Identify department training needs;

• Develop training programs with Quality and Training team;

• Perform disciplinary actions as required by company policy;

• Coach team members on required areas of improvement;

• Complete and carry out performance reviews with team members;

• Onboard new accounts with sales representatives;

• Load contracts to accounts with Rebates and Contracts;

• Monitor customer accounts for sales representatives;

• Obtain better pricing for qualified customers by working with vendor representatives;

• AS400 and JD Edwards reporting

Experience:

02/06 – 06/15 Northeast Supervisor, McKesson Corporation

09/04 – 02/06 Sales Support Supervisor, McKesson Corporation

04/03 – 09/04 Sales Support Team, McKesson Corporation

11/02 – 04/03 Quote Specialist, McKesson Corporation

12/99 – 11/02 National Accounts Customer Service, McKesson Corporation

07/98 – 12/99 Customer Service, McKesson Corporation

03/96 – 07/98 Accounts Payable Clerk, McKesson Corporation

05/95 – 03/96 File Clerk, McKesson Corporation

Awards and Recognition:

• Cross Award Recipient

Education: Hinds Community College, Raymond Campus: Dean’s Scholar

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