Resume

Sign in

Sales Customer Service

Location:
Morocco
Posted:
December 24, 2015

Contact this candidate

Resume:

Ayoub El Yazghi Ezzohni

Casablanca, Morocco

** ***** ***

Mobile Tel: +212-***-******

Multilingual Overseas Sales and business

development Specialist

Work experience

Dec 2014– June 2015 All About Idiomas Sao Paulo, Brazil English Teacher

Teaching general and business English to professionals at their offices all around the city. July – November 2014 Gizir Ahsap Basaksehir, Istanbul, Turkey Sales and Business development executive

The company produces wooden furniture supplies and was active all over the world but I was in charge of developing business in the MENA region as well as in Africa and some East European Countries.

I was reporting to the Sales Manager.

I was in charge of:

- Building sales teams and developing sales in my region.

- Finding New markets and distributors in Europe, Middle east and Africa.

- Coordinating with exclusive distributors

- Monitoring Orders, Quality, deadlines, Shipments.

- Following up payments.

- Performing regional marketing surveys and setting up a marketing strategy Main Achievements:

- signing up with new distributors in many African Countries

- Maintaining sales targets despite political instability in one of our best markets such Libya and Iraq.

May – June 2014 LaSalle College Istanbul Esentepe, Istanbul, Turkey Marketing Consultant

The School is operating since 1996 with a sharp decrease in students enrollments in recents years.

I was reporting to the General Manager.

I was hired to:

- Develop a marketing strategy to attract students from Turkey and Abroad.

- Develop an organisational strategy to increase inquiries’ enrollment conversion rate.

- Find areas that can be improved within the school. Feb13 - feb14 Komet Metal Davutpasa, Istanbul, Turkey Account Manager

The company produces textile accessories and was active in sales mainly in the turkish, russian and european markets.

I was reporting to the Sales Manager.

I was in charge of:

- Building and developing sales teams in EUROPE / MENA region.

- Finding New markets in Europe, Middle east and Africa.

- Managing a team of 3 agents in Morocco, tunisia and benelux area

- Monitoring Orders, Quality, deadlines, Shipments.

- Following up payments.

- Performing regional marketing surveys and setting up a marketing strategy

Main Achievements:

- Working with 3 exclusive agents in different countries.

- Gaining a good share of the market in just 1 year. june11- Jan13 Kılıçoglu Makina / KMS Aksesuar Basaksehir, Istanbul, Turkey Sales and Business development executive

The company produces textile accessories and machinery and was active in sales mainly in the turkish, russian and syrian markets. I was reporting to the company's General Manager.

I was in charge of :

- Building and developing sales teams in EUROPE / MENA region

- Finding New markets in Europe, Middle east and Africa.

- Managing a team of 3 salesmen in turkey and 4 agents in Morocco, tunisia, france and benelux

- Monitoring Orders, Quality, deadlines, Shipments.

- Following up payments.

- Performing regional marketing surveys and setting up a marketing strategy

Main Achievements:

- Opening a regional office in Morocco

- Working with 4 exclusive agents in different countries.

- Moving from 0 % to around 10% share of the new markets in just 1 and half years. Feb10- Mar11 EASYJETAirlines Casablanca, Morocco

Customer service representative

Handling customer complaints by phone and email.

Making and changing Customers flights reservations. Supporting customers with their accomodation and car rentals enquiries by coordinating with major hotels and car rentals worlwide

Jun08-Oct09 ATOS Origin Casaneareshore, Casablanca, Morocco Service desk support analyst

To provide 1st line technical support; answering support queries via phone, email and fax. To maintain a high degree of customer service for all support queries and adhere to all service management principals.

Oct05-Apr07 WORLD TRADE GROUP; Southwark, London UK Marketing/Database List Researcher

Contacting prospect clients by telephone to collect and confirm full contact details based on own research or lists provided by marketing.

Qualifying the prospects spoken to and their relevance to the event. Ensuring all data and contact details collected are entered as briefed into correct fields on excel spreadsheet.

Education

2011 International Training Institute ( Cambridge University ) Istanbul Turkey CELTA (certificate of English language teaching to adults) 2005-2008 LEICESTER COLLEGE OF PROFESSIONNAL STUDIES, London UK Advanced Diploma in Business Administration.

2002-2004 ACCA (association of certified and chartered accountants), New Paltz, New York USA Year one and two (Management and financial accounts). 2001 AL AKHAWAYN UNIVERSITY

TOEFL, computer and study skills courses

2000 BACCALAUREAT (high school diploma) experimental sciences Languages

English : fluent ( read, write, speak)

Arabic : fluent ( read, write, speak)

French: fluent ( read, write, speak)

Spanish : Advanced

Turkish : intermediate

Portuguese : intermediate

Computer Skills

Microsoft Office and Internet usage



Contact this candidate