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Customer Service Sales

Location:
Texas, United States
Posted:
December 24, 2015

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Resume:

Elbert Cross

**** ***** **

Mckinney, TX *****

682-***-****

Summary of Qualifications:

Strong rapport with customers, extensive skills in management, very professional and reliable person.

Powerful leadership skills and strong ability to manage and motivate staff.

Ability to grasp projects and or job related assignments effectively and proficiently without supervision or left to supervise

Daily transporting of product using a 53 or 48 foot TRAILER safely abiding by DMV, OSHA, Class A guidelines.

EXPERIENCE:

PENSKE LOGISTICS

2015-Present

Distribution of merchandise to retail stores within a 150 mile radius of Dallas/Fort Worth.

Delivery of scheduled appointments to high priority customers on time and safe.

Product verification for the proper delivery minimizing error and cost in budget.

RYDER LOGISTICS

2013-2015

Transportation

Distribution of product to various DC sites throughout Dallas/Fort Worth area.

Time sensitive shipments that require delivery within a window of 30 minutes.

Every location requires proper backing during twilight hours safely and effectively driving a 53 ft tractor trailer.

SHRED IT, Dallas, TX

2008-2010

Transportation

Disposal of confidential material in a timely secured fashion daily insuring customer safety

Adding new accounts assuring customer growth using potential leads gained by salesman or driver

Responsible for on-demand purges, meaning document disposal at a moments notice to ensure client company safety

SANDEN INTERNATIONAL (U.S.A.) INC., Wylie, TX

2007 - 2008

Customer Service Procurement

.

Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.

Successful account retention record of 98%.

Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.

Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

AMERIGAS, Dallas, TX

2005-2007

Transportation

Provided support to the sales team, ensuring all sales and service objectives were met.

Pickup and delivery of propane tanks safely in manner consistent with the rules and regulations of the company.

Assisted in implementing new goals and continued educating the public on changes or upgrades.

COMPUTER SKILLS:

Microsoft Word, Excel, Access, PowerPoint, Outlook Express.

Microsoft Windows XP

Microsoft Office XP Professional

EDUCATION:

Mountain View College, Dallas, TX

1996-1997

Concentration in Business Administration

International Schools, Dallas, TX

2000-2001

Transportation Certificate

Truce Mediation Frisco, TX

2008

Public Mediation License



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