Customer Service Sales
Resume:
Elbert Cross
Mckinney, TX *****
Summary of Qualifications:
Strong rapport with customers, extensive skills in management, very professional and reliable person.
Powerful leadership skills and strong ability to manage and motivate staff.
Ability to grasp projects and or job related assignments effectively and proficiently without supervision or left to supervise
Daily transporting of product using a 53 or 48 foot TRAILER safely abiding by DMV, OSHA, Class A guidelines.
EXPERIENCE:
PENSKE LOGISTICS
2015-Present
Distribution of merchandise to retail stores within a 150 mile radius of Dallas/Fort Worth.
Delivery of scheduled appointments to high priority customers on time and safe.
Product verification for the proper delivery minimizing error and cost in budget.
RYDER LOGISTICS
2013-2015
Transportation
Distribution of product to various DC sites throughout Dallas/Fort Worth area.
Time sensitive shipments that require delivery within a window of 30 minutes.
Every location requires proper backing during twilight hours safely and effectively driving a 53 ft tractor trailer.
SHRED IT, Dallas, TX
2008-2010
Transportation
Disposal of confidential material in a timely secured fashion daily insuring customer safety
Adding new accounts assuring customer growth using potential leads gained by salesman or driver
Responsible for on-demand purges, meaning document disposal at a moments notice to ensure client company safety
SANDEN INTERNATIONAL (U.S.A.) INC., Wylie, TX
2007 - 2008
Customer Service Procurement
.
Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
Successful account retention record of 98%.
Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.
Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
AMERIGAS, Dallas, TX
2005-2007
Transportation
Provided support to the sales team, ensuring all sales and service objectives were met.
Pickup and delivery of propane tanks safely in manner consistent with the rules and regulations of the company.
Assisted in implementing new goals and continued educating the public on changes or upgrades.
COMPUTER SKILLS:
Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
Microsoft Windows XP
Microsoft Office XP Professional
EDUCATION:
Mountain View College, Dallas, TX
1996-1997
Concentration in Business Administration
International Schools, Dallas, TX
2000-2001
Transportation Certificate
Truce Mediation Frisco, TX
2008
Public Mediation License
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