Ph: 609-***-**** Email: email@example.com
Around 8 years of experience as Business Analyst in various domains; Financial, Healthcare, Insurance and Telecom services.
Extensive knowledge of Software Development Life Cycle using various approaches like Agile development framework with Crystal Methods to complete project assignment within budget and time, Waterfall, and Rational Unified Process (RUP).
Agile Expert in Requirement Analysis, Business Process Flows, Business Process Modeling, and Case Tools.
Prioritized Stories each Sprint and created Roadmaps every Quarter for Management.
Experience in writing Stories, conducting Grooming Sessions, Prioritizing Stories, Conducting Pre-UAT approvals, Daily Scrum Standup and Sprint planning.
Experience using Version One / Jira as Agile tools for tracking, maintaining and reporting.
Coordinated Joint Application Development (JAD) sessions, Walkthrough, Brainstorming and interviewed Subject Matter Experts (SME), Stakeholders and development team for Requirement gathering and to understand the GAP Analysis and Risk Analysis.
Extensive experience in UML using Flow Charts, Use Cases, Sequential diagrams, Activity diagrams and State Transition diagrams.
Experience in conducting GAP analysis, User Acceptance Testing, and Cost benefit analysis.
Expert in identifying, developing and documenting Business and Functional Requirements Specifications (FRS), System Design Specifications (SDS), System Requirements Specification (SRS), and resolving critical issues and conflicts.
Wrote Functional and Non- Functional requirements (NFR).
Facilitated Joint Application development (JAD) and Rapid Application Development (RAD) sessions for requirements gathering.
Experience in end-to-end testing, User Acceptance Test and user training for clients.
Wrote SQL queries with various databases like Oracle, PL/SQL Developer.
Reviewed and coordinated Test strategies, Test plans, Test cases, developing and maintaining Test scripts.
Conducted User Acceptance Testing (UAT), interacted with team members in analyzing and fixing bugs.
Experience in both Manual (QC, ALM, Version One).
Report Generation in Quality Center/ALM related to defect report.
Validated defects after bugs were fixed and performed Regression, Browser and Mobile App & Web Devise testing.
Performed System Testing, Integration Testing, Functionality Testing, Negative Testing, Batch Testing, Multi Provided Training, mentoring and guidance to Team members.
Strong presentation and communication skills, capable of interpreting stakeholder’s needs and positions to ensure the success of the projects and functional areas of business.
Excellent team player to work in conjunction with other team members in validation and testing complex scenarios and deliverables.
Methodologies : SDLC – Waterfall, Agile, RUP, RAD, JAD, Scrum, Spiral, CMM
Application Packages : MS Office (Excel, Access, Word and Power Point), Visio, SharePoint, Visual Studio.
Testing Tools : Win Runner, Rational ClearCase, Rational ClearQuest.
Data Modeling : ER Diagram, Conceptual, Logical, Physical schema.
Operating Systems : MS Windows (95/98/2000/NT/XP/Vista/7/8.1), HP ProLiant DL, Mac OS, IBM DB2
Languages : SQL, HTML, HTML5, CSS
Wells Fargo, West Des Moines, IA Oct’13– Present
Sr. Business Systems Analyst
The scope of the project is to provide strategic business solutions to Wells Fargo vision by incorporating CORE (Common Opportunity Results and Experience) and DRED (Distributed Retail Equity Direct) program into single platform. The CORE program is strategic integration of systems, processes, data and production units for various channels of Wells to create competitive edge: WFHM (Distributed Retail), WFFP SP (Store Portal), and CCG ED (Equity Direct). DRED (Distributed Retail Equity Direct) focus on automating the 1003 Application On the Web (AOW) to improve the overall customer experience and achieve Wells vision to satisfy all of its customers financial needs.
Worked on AGILE Environment with daily scrum meetings, grooming sessions, planning and sprint cycles.
Groomed stories effectively using OneNote as an effective tool and gathered business requirements through discussions and brainstorming sessions and conducted specification reviews and walkthroughs with the designers, developers and stakeholders.
Co-ordinated JAD sessions with Multiple Stakeholders (Customer Marketing, Security, Fraud, Sales and UX), SME’s and the End Users for feasibility studies and to discuss the functionality of the flows.
Experience creating Mock ups based on the discussion with Business and provided the same to UX and Development team.
Interacted with Infrastructure team for successful conversion of Windows to Linux platform and tested the functionalities to make sure everything works as expected.
Performed GAP Analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives.
Responsible for Prioritization of Stories in Version One for every Sprint.
Co-ordinated the Triage Meetings and got the defects fixed based on priority.
Documented the final flow of each features and presented it to End users (Sales and Marketing team) for their usage.
Participated in launch of the DRED AOW system.
Stimulated project’s crucial requirements and documented functional requirements, project mapping, and business process analysis.
Participated in the development and thorough analysis of processes and testing of Functional Specifications for different capabilities under Deal Management, App Management (ETS- Express Tools Suite, Prepaid, Rate Lock, Fees, Products Pricing, and Property) and Offline Data Capture (ODC): handled across multiple releases of the DRED AOW program.
Assisted and executed full traceability among all artifacts throughout the software development life cycle (SDLC).
Maintained persistent communication with the technical teams for Business Needs and Features, User Interface (UI) designers, Testing, Development and Data Modeling/Mapping to help produce their artifacts.
Assisted in redefining the Enterprise Architecture Standards and updating it on the internal Wells Fargo Web Page.
Performed and handled exclusively multiple Change Requests (CR) in releases using Sharepoint.
Facilitated Joint Application Development (JAD) sessions between end users and the development team including Stakeholders, Managers, Business Development teams, Testing teams, Architects, and Subject Matter Experts (SME’s).
Created timely fashioned report on functionality of the program and its efficiency during the testing phase.
Involved with the technical teams in redefining the Information Technology Product Proceeding technology (ITPPT) business process documents to meet the current Line Of Business (LOB) requirements of Wells Fargo.
Assisted in designing and capturing changes in the Enterprise Architecture Roadmaps documents per usage of tools in multiple LOB’s.
Effectively managed testing scenarios for Functional, Regression and End-to-End, and User Acceptance Testing (UAT) process.
Effectively communicated project expectations to team members and Executive Management in a timely and clear fashion.
Assisted business users at the time of User Acceptance Testing (UAT).
Cox Communications, Atlanta, GA May’12 – Sep’13
Sr. Business Analyst
Cox communications is one of the leading companies in providing digital cable television and telecommunications in United States. I was part of the team which focused on analyzing the consumer behavior trend. I extensively worked on dashboards, generated reports based on the consumer behavioral data, call center analytics and product promotion functions.
●Prepared Business Requirement Documents (BRD) based on the gathered requirements Act as the mediator between client and sales team both in a business and technical capacity.
●Catered to resolving queries from data analysts, client representatives, marketing, and other IT analyst in the product promotion division.
●Analyze and write test scripts based on functional requirements documents FRD.
●Engage in requirements and gap workshops with clients. Analyze business needs and develop use-case scenarios to aid and facilitate JAD sessions.
●Develop functional and technical design specifications. Use of process and data modeling techniques.
●Analyzed and Designed the Data Mart model using Star Schema model with Facts and Dimension Tables
●Used TOAD for writing SQL queries to perform data analysis.
●Developed Reports / Dashboards with different Analytics Views (Drill-Down / Dynamic, Cascading Style Sheets, Pivot Table, Chart, Column Selector, Tabular with global and local Filters).
●Configured and Created repository using Siebel Analytic Admin tool.
●Worked extensively with Physical Layer, Business Layer and Presentation Layer.
●Analyzed, Validated consumer behavioral data and generated reports/ Dashboards for the enterprise organization.
●Performed ETL operations for Business Intelligence reporting solutions, specified the standards for universes, classes, and complex objects in sync with the financial business rules.
●Proficient in BMC Remedy Service Request Management (SRM) and Action Request System (ARS).
●Performed Unit, Integration, and Regression testing to validate report and mapping functionality.
●Worked on HR analytics application metrics and generated reports on various functional issues like Compensation, Retention and Turnover trends.
●Prepared Documentation for OBIEE Repositories and Dashboards designs, test results and standard operating procedures (SOP).
●Worked extensively on marketing analytics, generated reports on the customer satisfaction, product promotion, and call center analytic functions, and presented the results to the project manager.
●Configured and Scheduled iBots with help of BI Scheduler, OBI Delivers and OBI Presentation services.
●Built Business model and established relationships & Foreign Keys (Physical & Logical) between tables.
●Created Dimensional Hierarchy, Level based measures and Aggregate navigation in BMM layer.
●Managed security privileges for subject area and dashboards according to user requirements.
American Family Insurance, Madison, WI Feb’11 – Apr’12
Sr. Business Analyst
This project is to implement system and process automation into Customer Relationship Management (CRM) with approximately 4000 contractor agents nationwide. Integrate and upgrade the claims processing system and various antagonistic systems on a common platform. Enhance Customer Relationship Management (CRM) by providing real time tracking system that helped cross services for their auto insurance division. The new system would have to address all aspects of the claim, sales, auto insurance division and all disparate systems into one synchronized system. Integrate various channels through overall auto, home, commercial, and life insurance transaction that harmonized its entire insurance channel into one core business intelligence system of American Family. An Online Banking Module was developed for easy and convenient online access of accounts for the American Family Insurance Clients.
Assessed the clients systems and studied business processes feasibility analysis.
Worked on AGILE Environment –Conducted Grooming sessions, Participated in Planning session, and Daily Scrum Standup.
Co-ordinated with End Users to discuss the functionality of the tool and also to discuss regarding the defects that were detected.
Was responsible to send Daily Reports and for Reconciliation of daily data extracted from the Case Management Tool and the extracts of Database and also coordinated with the Vendors to get the Open Defects closed.
Maintained the stories in JIRA and updated it accordingly.
Developed Test plans, Test cases and analyzed Test results and involved in Defect tracking using Quality Center (QC) and made sure those defects are efficiently passed from one layer to another.
Involved in each Sprint Regression testing where different functionality was tested.
Responsible for creating and maintaining Test Log for each Test Case Executed.
Experience testing Mobile Apps application and involved in testing the mobile message applications to check the message transfer for security features via SMS and Email.
Worked on “Cross Browser” Testing.
Extensive knowledge of claim processing lifecycle, including identifying a claim up to closure.
Generated a business analysis methodology and Integrated various steps in the software development lifecycle to create a system which identifies, monitors and tracks the riskier claims with single display.
Extensively involved in building business analysis process model using Visio.
Assessed requirement analysis and analyzed all the Use Cases and Workflows.
Responsible for integrating day-to-day requirement reports for servicing needs for inspection, insurance using Rational SoDA.
Played an important role in the planning and implementing enhancements and conversions of the system.
Assisted testing team to develop QA Test plans for Functional, Integration and System Testing
Used Quality Center to maintain test cases and test scripts.
Authored Test Scripts, Executed UAT.
Helped and involved in Post Go live support and training.
Life Bridge Health, Baltimore, MD Oct’09 – Jan’11
Project Description: Project: Patient Access
The scope of the project is to access, analyze and share patient information as a single platform solution across four hospitals, one nursing home and their subsidiaries, affiliate units. The project teams will have to standardize the data models and create a unified DB2 data warehouse and implement Business Intelligence products to affiliate secure sharing of information across the enterprise.
Understand and gather complex business needs and requirements from a diverse set of stakeholders and be able to efficiently compile and document these needs effectively for systems design and development.
Analyze the client’s business requirements, define data relationship management strategies and provide options and recommendations on how best to meet those needs.
Facilitate and document Data Lifecycle management processes, end-to-end business data flow, hierarchies and alternate views
Perform data quality and root cause analysis.
Participate in business systems planning for integrated analytic needs; participate in defining approaches and priorities for reducing data redundancy.
Develop UML models like Prototypes, Use Cases, and Sequence Diagrams to elaborate and visualize requirements for the technical team.
Assisted in mapping the requirements to the source systems, the DW and applicable data marts.
Created project schedules, milestone tracker, work plans with resource allocation using Microsoft project
Held responsible for Risk assessment studies and also conducted Impact and cost/benefit analysis.
Conducted Questionnaires, Focus groups and Interviews with Business owners to define Scope.
Worked on I Rise to simulate business software for a better proposed final product. Initiated better interactions between business and development teams for a near final usability testing.
Facilitated user acceptance testing (UAT) and usability test strategies with Information Technology Group.
Ensure forward and backward traceability(end to end) from Requirements to Design objects to Test Cases
Define and communicate expectations for quality outcomes to both the design and QA teams.
Worked closely with user interface (GUI) web designers to create screen layouts with emphasis on user friendliness, clarity and consistency with applications and standards; assist with developing new standards and help review Heuristic evaluations.
Solicit support for ideas and advocate various cross functional teams with confidence on the solution.
Blue Cross Blue Shield, Rhode Island Jun’08 – Sep’09 Sr. Business Analyst
Project Description: LRSP Enhancements (Membership, Finance and Claims Application)
Blue Cross & Blue Shield of Rhode Island has served as the leading provider of healthcare coverage and information to Rhode Island residents, employers and workers for more than 63 years. BCBS RI markets, administer, service, and underwrite health and dental insurance plans for individuals, employers, and governmental agencies. The functions supported include data processing, claims processing, marketing, finance and accounting, customer relations, provider and professional relations and managed care. The business of BCBS RI is mainly dependent on IBM mainframe systems.
The scope of the project is to carry out regular maintenance and enhancement of the BCBS RI in Membership, Finance and Claims applications of its LRSP system. The various processes involved were enrollment, member eligibility and claims processing. It included fixing of reported problem tickets, implementation of "Request for System Services (RSS)" including new developments, enhancements, knowledge management activities and implementation of quality processes.
Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the technical lead.
Conducted ROI analysis, Technical feasibility and operational feasibility studies.
Effectively managed project plans, communicated project status to Sr. Management at defined frequency cycles, PPT’s to provide high level overview of the project etc.
Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
Interacted with users for verifying User Requirements, managing Change Control Process and updating existing Documentation.
Created Requirement Traceability Matrix linking Business Requirements to Functional requirements to Design Programs and Test Cases.
Conducted Joint Application Development (JAD) sessions with IT groups to draft Functional requirements.
Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them.
Developed and documented timelines for Project Delivery and managed project schedules.
Anticipate and identify issues that may prevent deliverables and develop and implement corrective actions.
Participated in the redesign by enhancing its content architecture and optimization strategy and liaising with client, external information technology (IT) team and internal IT graphics and quality assurance (QA) teams.
Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.