Customer Service Data Entry

Rowena Chu

628-***-**** **********@*****.***

*** ******* **.#*** ******* CA 94607

Document Controller

Highly motivated professional offering document and data integrity through sound knowledge of document control processes. Recognized for her precision and accuracy of any task assigned within an active environment. Proven capability to stay organized and task focused when facing tight deadlines. Demonstrated effective analytical, problem-solving and communication skills - Fluent in English, Mandarin and Cantonese. Proficient with Microsoft Office Suite: 60 WPM and a data entry stroke of 10,000 KSPH. Working knowledge of AutoCAD and SolidWorks. Areas of Expertise:

Data Management Document Control Engineering Drawings Bills of Resources PDF Conversation

Archives Filing Systems Invoice Entry Data Correction Data Entry Procedures

Career Overview

Document Controller

Caterpillar Tunneling Canada – Etobicoke, Ontario, Canada Jan. 2006 - Aug. 2013

Managed engineering drawings process accordingly to business regulations including:

Photocopying and archiving and completing PDF conversion procedures

Knowledge of the team member responsible for creating, reviewing and approving engineering drawings and conditions under which existing engineering drawings are revised, replaced or canceled

Determining drawings identification and format

Coordinating drawing releases for sales orders

Entered and updated Bill of Resources to create purchasing demands, ensuring the accuracy and relevancy of data

Managed accounts payables: check runs, invoice entry and filing

Assisted the engineering team with the standardization of data for the Tunnel Boring Machines (TBM), ensuring the correct correlation between the drawings and the part numbers; reported any discrepancies in data to Engineer Designers

Filing Clerk

Kaiser Permanente Hospital – Fremont, CA Jun. 2004 - May 2005

Acquired complete knowledge of the daily operations for the department of digital radiology and the file room:

Digitizing of hard copy films and burning images to CD for outside referrals

Mounting mammography and hard copy images onto alternators for radiologists

Interacting with physicians, patients and staff; completing general administrative duties such as reception, customer service, filing and data entry

Prepared the x-rays as per daily schedule; set up films from technician in-patient room

Data Entry Maintenance Clerk

Delta Dental of California – San Francisco, CA Aug.1982 - Nov. 2003

Promptly handled rush claims and maintained accurate data on transaction history and co-payment levels

Identified and corrected errors on clerical paperwork and in electronic files

Inputted and retrieved alphabetical and numerical information for patients' claim forms

Managed batch numbers on claim forms

Credentials

Medical Certificate (Kaiser Permanente Approved), Hayward Adult School – Hayward, CA (2004)

Courses included: Medical Terminology, Business English, Customer Service (interpersonal skills), Medical - Coding, Billing & Ethics, Microsoft Excel & Word

Analytical…Efficient…Professional

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