Sales Technical Support

Professional Summary in BDM

Key responsibilities

Involved in team to identify and evaluate market, new target clients

Identify team to develop and implement strategic sales plan and evaluate specific new profitable business opportunities, Achieve own sales target and lead team to achieve team target and/or overall company target, Initiate and complete proposals and presentation for new business opportunities, Work with internal teams to deliver outstanding presentation to capture profitable business opportunity, To maintain an excellent client relationship with existing and potential client.

I have considerable experience of the image sales sector

maintain a keen interest in new technology, new media and market trends

be self-motivated and enthusiastic

display a passion for images

have strong leaderships skills

have excellent presentation, listening and consulting skills

Be able to process a wide range of information and communicate it clearly to the client.

Professional Summary in HR

An Enthusiastic HR professional with hands on experience in recruitment, payroll, statutory areas, (PF, ESI, PT, IT &TDS) Designing CTC & salary Break-up & general HR related areas.

Professional Summary in BPO Sutherland Global Service

Key Responsibilities:

Take end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.

Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Typically provide technical support for customers.

Escalates complex problems to higher level of expertise within organization.

Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers.

Professional Summary in BPO Pumax Call net, Nandidurga Road, Bangalore

Key Responsibilities:

Answer incoming customer calls in a courteous and professional manner

Manage vendor accounts

Place customer and vendor orders efficiently and accurately

Respond to and investigate customer inquiries, concerns and issues via phone and email in a timely and courteous manner

Provide answers to inquiries relating to products, order status, shipments and any other questions that may arise

Respond to customer inquiries through live chat on our site in real time Contact customers, vendors and shipping carriers when necessary to follow-up on.

Professional Summary in BPO Steve InfoTech Solutions, Benson Town, Bangalore

Key Responsibilities:

Initialize the Process for new mobile connections

Handling and processing customer queries received

Communicate and liaise verbally and in writing through phone

And occasionally through e-mail between customers/suppliers/visitors/enquirers and prioritize their own work, and develop processes that monitor progress and performance for the company.

Candidates will have to be patient, energetic and responsible while talking to customers.

Order and maintain relevant office supplies for effectiveness of personal duties.

Customer Complaint Handling Skills

Establish and maintain effective working relationships.

Educational Qualifications

Master of Business Administration in Human Resource

Bachelor of Science in Psychology

PUC - Computer Science

SSLC - Higher secondary Board

Professional Experience

1. Company Name : Visakha Marketing (Retail Industry)

Period : Nov-2011 - Aug-2015

2. Company Name : Universal College Of Education, Blore

Period : Nov-2010 - Aug-2011

3. Company Name : Sutherland Global Service, Chennai

Period : Nov-2009 - Aug-2010

4. Company Name : Pumax Call net, Nandidurga Road, Blore

Period : Jan 2007 – Feb 2008

5. Company Name : Steve InfoTech Solutions, Benson Town, Blore

Period : Sep 2005 – Nov 2006

Job Profile

Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

Respond to and investigate the inquiries, concerns and issues via phone and email in a timely and courteous manner

Order and maintain relevant office supplies for effectiveness of personal duties

Vendor Complaint Handling, Establish and maintain effective working relationships

Ability to direct complex projects from concept to fully operational status. Organized, highly motivated, and eye for details

Awards and Distinctions

Completed the corporate practical oriented training with hands on experience in HR Generalist areas covering

A Research Project in MBA Efficacy of Web Recruitment & Recruitment Process Outsourcing,

I.C.E.T.C International Competitive Examination District – 1ST

Bhart Scout and Guides

Interact Club of Kolar Gold Fields,Drawing Competition

Extra Curricular Activities

Sports Activities/Football, Swimming, Badminton, Cycling, Marathon and Tracking

Travel/Interested in Travelling Long Journey

Blood Donor

Social Worker

Photo nature with Site scene’s

I hereby declare that that the above-furnished details are true with proven records.

Place : Signature

Date :

(NAVEENAN.A.P)

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