George Wong *** **th Street *st Floor Email: acswgp@r.postjobfree.com
Brooklyn, NY 11220 Phone: 347-***-****
Summary: MICROSOFT CERTIFIED PROFESSIONAL (MCP) with extensive network and technical experience in the IT field, emphasizing network and PC support. Excellent problem solver with strong communication, team player and interpersonal skills
Certifications: A+ Certified
Microsoft Certified Professional (MCP) [Windows XP]
Microsoft Certified Professional (MCP) [Manage and Maintain Server 2003]
Skills:
Active Directory and Group Policy Object (GPO), User right management, TCP/IP troubleshooting,
Windows Server 2000/2003/2008/, Fedora 5.0, Esxi Server 5.0, Windows client XP, 7, vSphere 5.0, RAIDUS, Microsoft Office 2003/2007/2010, Trend Micro Anti-Virus
Professional Experience
03/2015 – 08/2015 Global Computer Experts (Contract)
IT Support Specialist Great Neck, NY
Install /Configure IPad
Install driver and application
Map driver and printer manually
Setup Webex conference call
Setup printer / scanner and sign pad
Troubleshoot network connection
Troubleshoot remotely via log me in
Troubleshoot / configure on laptop and desktop
Configure cisco VPN router RV130 and WAP561
Create and Deploy Ghost imaging for laptop and desktop
11/2014 – 01/2015 Center Light (Contract)
Technical Analyst New York, NY
Install driver and application
Troubleshoot network connection
Troubleshoot local / network printer
Install Citrix receiver and reset user connection as need
Troubleshoot remotely via Bomgar
Troubleshoot / configure and setup on desktop and laptop (windows 7)
07/2011-09/2014 Mind Shift Technologies (Contract to Perm)
Customer Engineer New York, NY
Backup and Restore data for user as need after HD has been replaced.
Install school application for Windows Server, workstation, MAC and IPad.
Edit DHCP IP range for school employee meeting.
Edit Group Policy for a teacher and student workstation as need.
Edit script for the teacher to have a new network printer / map drive automatically after reboot.
Configure / troubleshoot local /network printer
Configure / troubleshoot network connectivity such as chasing port, issue relate to DNS and DHCP Server.
Create and Deploy Ghost imaging with all driver and application for a new workstation.
Reset user password and Unlock user account under Active Directory.
Run Angry IP Scanner to check if any free IP can use for scanner, printer and copier.
Setup 2003, 2008 and VM Server (vSphere Client & Esxi Server).
Troubleshoot /setup / configure / upgrade on desktop and laptop (XP and 7).
08/2010-10/2010 CSC (Contract with US Army Base in Germany)
Technical Support Technician Bamberg, Germany
Install driver and application
Backup and Restore data
Create ghost imaging for workstation
Configure / troubleshoot local and network printer
Diagnosed hardware / network connectivity
Troubleshoot / setup / upgrade on desktop and laptop (windows 7)
06/2009- 06/2010 Well Point (Contract with Dell)
Field Support Technician New York, NY
Mapping drive manually
Install driver and application
Diagnosed hardware / network connectivity
Create ghost imaging for workstation
Unlock and reset user password under Active Directory
Troubleshoot remotely via DameWare / Remote Desktop
Troubleshoot / setup / upgrade on desktop and laptop (windows 7)
Configure / troubleshoot Blackberry, air card, local and network printer
05/2008-12/2008 NY State Court Administration (Contract)
Help desk / Desktop support New York, NY
Reset Novell user password
Creating ghost imaging image
Install application and driver
Troubleshoot network connectivity
Troubleshoot remotely via VNC & Remote Desktop
Configure / troubleshoot Blackberry and local and network printer
Break-fix / troubleshoot / setup / upgrade desktop and laptop (XP)
11/2007- 11/2008 Peak System New York, NY
Desktop Support Technician
Mapping drive on workstation
Setup / troubleshoot local and network printer
Migration imaging from old machine to new machine
Performing backup and tested backup to ensure recovery is possible
Performing anti-virus scan / updates / patches on workstations
07/2007- 10 /2007 American Direct Corporation (Part Time) New Jersey, NJ
PC Technician / Desktop Support
10/1999- 11/2006 American Direct Corporation New York, NY
PC Technician / Desktop Support
Break-fix / troubleshoot / setup / upgrade on desktop & laptop (95,98,ME and XP)
Diagnosed hardware / network connectivity
Setup remote control using Remote Desktop
Setup / troubleshoot local and network printer
Setup a network to allow sharing of resources
Setup e-mail accounts in Outlook under MS Exchange Server
Performed backup and tested backup to ensure recovery is possible
Performing anti-virus scan / updates / patches on server and workstations
Education: TCI College of Technology New York, NY
Associate’s Degree in Applied Science – Date of graduation Dec 2006
Major: Networking Technology, G.P.A. 3.21