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Technician Desktop Support

New York, New York, United States
December 24, 2015

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George Wong *** **th Street *st Floor Email:

Brooklyn, NY 11220 Phone: 347-***-****

Summary: MICROSOFT CERTIFIED PROFESSIONAL (MCP) with extensive network and technical experience in the IT field, emphasizing network and PC support. Excellent problem solver with strong communication, team player and interpersonal skills

Certifications: A+ Certified

Microsoft Certified Professional (MCP) [Windows XP]

Microsoft Certified Professional (MCP) [Manage and Maintain Server 2003]


Active Directory and Group Policy Object (GPO), User right management, TCP/IP troubleshooting,

Windows Server 2000/2003/2008/, Fedora 5.0, Esxi Server 5.0, Windows client XP, 7, vSphere 5.0, RAIDUS, Microsoft Office 2003/2007/2010, Trend Micro Anti-Virus

Professional Experience

03/2015 – 08/2015 Global Computer Experts (Contract)

IT Support Specialist Great Neck, NY

Install /Configure IPad

Install driver and application

Map driver and printer manually

Setup Webex conference call

Setup printer / scanner and sign pad

Troubleshoot network connection

Troubleshoot remotely via log me in

Troubleshoot / configure on laptop and desktop

Configure cisco VPN router RV130 and WAP561

Create and Deploy Ghost imaging for laptop and desktop

11/2014 – 01/2015 Center Light (Contract)

Technical Analyst New York, NY

Install driver and application

Troubleshoot network connection

Troubleshoot local / network printer

Install Citrix receiver and reset user connection as need

Troubleshoot remotely via Bomgar

Troubleshoot / configure and setup on desktop and laptop (windows 7)

07/2011-09/2014 Mind Shift Technologies (Contract to Perm)

Customer Engineer New York, NY

Backup and Restore data for user as need after HD has been replaced.

Install school application for Windows Server, workstation, MAC and IPad.

Edit DHCP IP range for school employee meeting.

Edit Group Policy for a teacher and student workstation as need.

Edit script for the teacher to have a new network printer / map drive automatically after reboot.

Configure / troubleshoot local /network printer

Configure / troubleshoot network connectivity such as chasing port, issue relate to DNS and DHCP Server.

Create and Deploy Ghost imaging with all driver and application for a new workstation.

Reset user password and Unlock user account under Active Directory.

Run Angry IP Scanner to check if any free IP can use for scanner, printer and copier.

Setup 2003, 2008 and VM Server (vSphere Client & Esxi Server).

Troubleshoot /setup / configure / upgrade on desktop and laptop (XP and 7).

08/2010-10/2010 CSC (Contract with US Army Base in Germany)

Technical Support Technician Bamberg, Germany

Install driver and application

Backup and Restore data

Create ghost imaging for workstation

Configure / troubleshoot local and network printer

Diagnosed hardware / network connectivity

Troubleshoot / setup / upgrade on desktop and laptop (windows 7)

06/2009- 06/2010 Well Point (Contract with Dell)

Field Support Technician New York, NY

Mapping drive manually

Install driver and application

Diagnosed hardware / network connectivity

Create ghost imaging for workstation

Unlock and reset user password under Active Directory

Troubleshoot remotely via DameWare / Remote Desktop

Troubleshoot / setup / upgrade on desktop and laptop (windows 7)

Configure / troubleshoot Blackberry, air card, local and network printer

05/2008-12/2008 NY State Court Administration (Contract)

Help desk / Desktop support New York, NY

Reset Novell user password

Creating ghost imaging image

Install application and driver

Troubleshoot network connectivity

Troubleshoot remotely via VNC & Remote Desktop

Configure / troubleshoot Blackberry and local and network printer

Break-fix / troubleshoot / setup / upgrade desktop and laptop (XP)

11/2007- 11/2008 Peak System New York, NY

Desktop Support Technician

Mapping drive on workstation

Setup / troubleshoot local and network printer

Migration imaging from old machine to new machine

Performing backup and tested backup to ensure recovery is possible

Performing anti-virus scan / updates / patches on workstations

07/2007- 10 /2007 American Direct Corporation (Part Time) New Jersey, NJ

PC Technician / Desktop Support

10/1999- 11/2006 American Direct Corporation New York, NY

PC Technician / Desktop Support

Break-fix / troubleshoot / setup / upgrade on desktop & laptop (95,98,ME and XP)

Diagnosed hardware / network connectivity

Setup remote control using Remote Desktop

Setup / troubleshoot local and network printer

Setup a network to allow sharing of resources

Setup e-mail accounts in Outlook under MS Exchange Server

Performed backup and tested backup to ensure recovery is possible

Performing anti-virus scan / updates / patches on server and workstations

Education: TCI College of Technology New York, NY

Associate’s Degree in Applied Science – Date of graduation Dec 2006

Major: Networking Technology, G.P.A. 3.21

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