Customer Service Manager
Resume:
Brandon Baird
Bush, LA ***31
Home Phone: 985-***-****
Mobile Phone: 985-***-****
Email: *************@*****.***
QUALIFICATIONS
Consistently meet the needs of quality, regulatory, and commercial customers.
Six-sigma methodology training through green belt.
Comfortable working in a regulated environment with an ongoing commitment to ensuring cGMP and safety compliance while implementing process improvements and efficiencies.
Continually anticipate challenges in order to remain proactive to ensure production demands are met.
Maintain a daily balance of hands-on management with required office work.
Experienced user of Trackwise, Maximo, SCADA, Rockwell, MS Office Suite, Infinity QS, and electronic document control systems.
PROFESSIONAL EXPERIENCE
CTDI, Inc., Baton Rouge, LA January 2015-November 2015
Operations Manager, Cox Vertical January 2015-November 2015
Responsible for building a strong team, executing the weekly production and logistical needs of Cox Communications, and meeting the financial objectives of the business.
Increased production consistency and team morale while delivering on business objectives.
Lead continuous improvement efforts in support of business unit and site safety, quality, and cost reduction objectives.
Hospira, Inc., Austin, TX August 2012-January 2015
Manufacturing Section Manager, Plant Production Oversight August 2013-January 2015
Ensure manufacturing business units execute production schedule, achieve targeted quality and performance standards, and maintain a safe work environment. Oversight of 60% of total annual production activities.
Manage 500+ indirect and 10+ direct labor employees and report directly to the Director of Manufacturing.
Support the implementation of long range plans to improve performance in compliance, quality, cost, customer service, safety and employee well being.
Lead continuous improvement efforts in support of business unit and site safety, quality, and cost reduction objectives.
Promote and develop a positive employee relations environment; ensure all functional groups work as team when addressing off-shift business issues.
Act as liaison with cross functional departments to coordinate activities and, where possible, standardize approaches.
Ensures compliance to all company and regulatory standards and policies.
Lead efforts to set and achieve production quality standards.
Anticipates and reacts to equipment, material and labor issues to maintain continuity of optimal manufacturing operations.
Participates as a member of the Plant Staff to create leadership environment for the plant.
Manufacturing Senior Supervisor, LifeCare and Irrigation Business August 2012-August 2013
Quickly adapted to new manufacturing environment, meeting challenges, and regulatory commitments
Seek continuous improvement opportunities as member both LifeCare and Irrigation Value Stream
Co-leading MFG Improvement Team to increase Irrigation overwrap efficiency while reducing downtime and MUV cost
Work well on cross-functional teams, providing consistent and stable leadership
Alkermes, plc., Wilmington, OH August 2004-August 2012
Manufacturing Manager, Aseptic Fill and Finished Product Inspection January 2011 – August 2012
Manage clinical parenteral fills and commercial parenteral fills on multiproduct production lines.
Manage semi-automated and manual finished vial inspection department utilizing both regular and contract employees.
Ensure clinical demands, regulatory expectations, and consumer requirements are met without scheduling conflicts.
Responsibilities require both on the floor input as well as business and personnel management
Manage continuous process improvement utilizing a cross-functional team.
Annual budget development from capital needs through daily raw material usage for both departments.
Responsible for handling production deviations for both departments including determination of CAPA.
Responsible for semiannual employee reviews as well as ongoing coaching and training of staff.
Manufacturing Supervisor, Commercial Bulk Line 1 May 2008 – January 2011
Responsible for continuous production of commercial parenteral product. Production suite encompasses lowest level environmental grade to highest level environmental grade.
Perform final production records review and sign off of all Bulk Line 1 batches produced prior to transferring the records to the Quality department.
Responsible for completing deviation reports and ensuring corrective and preventative actions are performed. Responsible for a reduction in batch deviations and expected to maintain low level throughout review periods.
Supervise nine team members (three shifts) with responsibilities including training employees, mentoring the team, writing team member reviews, and conducting staff meetings.
Responsible for accurate and complete batch record entries to achieve corporate goals.
Responsible for writing or revising controlled production documents as needed.
Schedule calibrations, preventative maintenance, revalidation, and shutdown activities with appropriate departments. Execute revalidation activities on an annual basis.
Participate in GMP and safety audits in all production areas.
Project Leader for Automated Commercial Line Startup
oSupervised the initial validation project for a four month period to startup a new fully automated bulk line. (Responsible for Bulk Line 1 supervision as well during this time.)
oResponsible for working directly with the validation and information technology departments to ensure the automation was correct and execution of the line performed as expected.
oReviewed and approved validation documents in accordance with the project timeline.
Project Leader for MHRA (Medicines and Healthcare products Regulatory Agency) Preparation
oChosen by Executive Management to co-lead a cross functional team to prepare for the MHRA audit.
oDeveloped “Smart Book” for the entire Manufacturing Department which contained a summary of process SOPs and production records for multiple commercial bulk and filling lines including process flow diagrams with critical process steps and in-process monitoring requirements.
OUTSIDE ACTIVITIES
Volunteer for Habitat for Humanity to build/repair houses in the local area. Led volunteer teams of fellow employees to construct walls, install shingles, and paint houses.
Volunteer routinely at local church in youth ministry and grounds keeping duties.
Regularly volunteer for at-risk inner city youth.
EDUCATION
Bachelor of Science – Biological Sciences – 1998, Wright State University - Dayton, OH
Parenteral Products Continuing Education – 2005, University of Tennessee Medical School – Memphis, TE
Six Sigma Green Belt – 2007, Xavier University – Cincinnati, OH
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