Customer Service Medical Billing,Adminstrative
Resume:
Ta'Nia Perow-Carter
Conyers, GA *****
************@*****.***
CAREER OBJECTIVE
Medical Billing and Coding professional looking for an opportunity in a healthcare setting that will utilize skills and professional experience.
PROFESSIONAL EXPERIENCE
ICD-9 & CPT /HCPCS Coding
CMS/1500/UB04/UB92
Benefits Administration
Claims Submission
Microsoft Office Suite
Keyboarding 65 wpm
Scheduling
Patient Check In/Out
Charting/Filing
Insurance Verification
Collections
Multiline Phone System
EHR/Collaborate MD
Patient Registration
EDUCATION
Everest Institute, Norcross, GA Medical Insurance Billing and Coding Diploma
RELEVANT EXPERIENCE
New Century Hospice (200 Extern Hours): Maintained medical records, technical library, or correspondence files. Greeted patients, ascertain purpose of visit and directed them to appropriate staff. Compiled medical charts, reports/correspondence using computer. Received and routed messages or documents to appropriate staff. Answered multiline phone systems and assisted patients via telephone and in person.
EMPLOYMENT EXPERIENCE
Walmart, Stone Mountain, GA September 2007 to Present
Cashier
Responsible for handling guest complaints and compliments.
Return merchandise to shelves, accept returns/exchanges, refund money and maintain a balanced cash drawer.
Activate gift cards, phone cards and handle requests for money orders.
Assist the customers with finding items they couldn't find.
Made sure the customers have a pleasant shopping experience
Kroger, Lilburn,GA April 2004 to April 2007
Customer Service Supervisor
Confered with customers by telephone or in person to provide information about products or services.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Assigned work schedules, following work requirements, to ensure quality and timely delivery of service.
Trained workers in proper operational procedures and functions and explained company policies.
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