Human Resources Manager
Resume:
Trevor D Grainger
Mount Pleasant, SC 29464
**************@*****.***
CAREER PROFILE
I currently work as a Recruiting Manager where I am responsible for the oversight of the development and Recruiting aspects of the company. I have the responsibility to establish and maintain relationships with businesses, community agencies and candidate’s. I am also responsible for meeting outcomes, measuring quality of work, implementing training and updating policies as measured against company standards, contractual requirements and performance measures. I have very good communication skills, I consider myself a people person, and I am very customer oriented. I am proficient with Microsoft programs such as Word, Excel, PowerPoint, Access and Outlook.
SKILLS SUMMARY
Employment Recruiter
Workforce Development
Human Resources Policy Compliance
Case Management
Sales & Relationship Development
Budget Coordination
Contract Compliance
Non-Profit Relations
Business Outreach
Employer Relations
Project Management
Strategy Development
State Laws
EXPERIENCE
Recruiting Manager
May 2015 – Present IES Labor Services Charleston, SC
Recruited for large Construction, Warehouse & Logistics and City of Charleston
Doing background screening on SLED for clients and drug testing candidates
High volume and appointments with face to face services
High call volume of calls a week to new and existing clients to increase numbers for Job seekers
High volume of Recruiting at various Job Fairs and events for several experience
Successful in developing and strengthening trusting relationships with potential clients and Candidates.
Ensured all payment invoices and billings were processed in an efficient and timely manner.
Business Services Representative / Recruiter
October 2013 – May 2015 State Of Arizona Phoenix, Arizona
Administration of setup and utilization of Community WFM software and ACD reporting
Administration of communication to and from Operations and other support departments
Collection and analysis and reporting of historical center performance statistics
Collection and analysis and reporting of historical agent performance statistics
Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting
Work with Human Resources, Recruiting, and Training to coordinate the hiring and training
Work with training and operations to coordinate multi-skill training for existing agents
Oversee communication to new hires on schedule process
Oversee intraday management of scheduling procedures, analysis of real time workload requirements.
Record services provided on the Labor Exchange systems and Arizona Job Connection (AJC); interpret federal and state labor laws, wages, WOTC, FUTA and EEOC laws; and performs other job related duties
Recruiting and Office Manager
February 2006 – October 2013 Arizona Labor Force Scottsdale, AZ
Coordinated temporary employment for 120-150 individuals daily
Initiated communication and new contracts with potential employer clients
Managed high incoming daily telephone communication from individuals seeking employment opportunities and employer clients.
Ensured all payment invoices and billings were processed in an efficient and timely manner.
Trained new employees regarding office procedures, policies and compliance with federal, state & local employment regulations.
Work with Human Resources, Recruiting, and Training to coordinate the hiring and training
Business Account Services
June 2002 – February 2006 Phoenix Job Corp Phoenix, AZ
Work with Human Resources, Recruiting, and Training to coordinate the hiring and training
Work with training and operations to coordinate multi-skill training for existing agents
Oversee communication to new hires on schedule process
Oversee intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements.
Meet weekly with employers to see what job openings they may have
Supervise a team of 12 employees
Schedule students for interviews
Perform other duties and assignments as directed
VOLUNTEERING
City of Surprise
February 2010 – October 2013 Police Officer Surprise, AZ
Imagine Rosefield School
October 2013 – May 2015 Funding Coordinator Surprise, AZ
Irish Cultural Center
February 2003 – May 2015 Events Coordinator Phoenix, AZ
EDUCATION
1998-2002 FETAC College of Ireland Dublin, Ireland
Sales & Marketing and Human Resources
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