CLAIREEN SINGLETON
Missouri City, TX 77459
(H) 281-***-**** (C) 832-***-**** ********@*********.***
PROFESSIONAL SUMMARY
Business Analyst - heavy knowledge of SAP processes serving as a liaison between business unit providing operational and business related analyses and reporting as governed by process flow charts
Ten plus years of experience using SAP across several business functions and training knowledge of cross company transactions, heavy experience in liaison between the customer care organization and third party service providers
Mapping knowledge of full cycle business processes through SAP master data, accounts payable, accounts receivable, financial statements and payroll
Enjoy full cycle SAP FICO/ MM (Completed three migrations) with a special passion for third party (EDI Analyst) transmissions, tracking and training on SAP CO
Team player with a strong analytical approach for a permanent solution to complex business processes.
Experience at developing improving detailed business process other business units and other business units and departments
TECHNICAL SKILLS
Microsoft Office; SAP 6.0 / SAP; SharePoint; Excel; Great Plains; Visio; PowerPoint; Oracle; Project Management; Snag it; PeopleSoft; Hyperion; Access; GSAP
PROFESSIONAL EXPERIENCE
CDI CORP (CONTRACT) - SIEMENS ENERGY, HOUSTON, TEXAS JANUARY 2013 – FEBRUARY 2015
BUSINESS ANALYST – MANAGED SCM – PROCESSES
Perform complex buying strategies to purchase and arrange timely deliveries of supplies and materials
Updated project plans and purchasing systems, reported department production through KPI’s
Review and analyzes requisitions and supply plans for domestic and international purchases
Research and resolve any invoicing issues with external vendors and internal providers
Resolve complex delivery, quality or other related problems with purchases and invoices
Trained new employees with a special approach to RCA and best business practices as it effect best practices
Created LSI, process flow charts and UAT (acceptance testing) as it relate to RCA
Analyze and design security access rights/roles and ensure internal controls are adhered to with segregation of duties, delegation of authority and other access restrictions
Managed internal audits for sites and SCM department
Managed SCM - Master Data, information transfers (EDI Analyst) in SAP ERP environment
Analyzed business goals, objectives and needs, serving as liaison between end users and IT as it relates to data management, business activity and end user’s needs
Performed complex financial/data comparisons, to endure accuracy of balance sheet accounts
Retrieved and analyzed data using different data report to troubleshoot and resolve complex business issues
Managed pricing acknowledging variances applying RCA solutions
Monitor effectiveness of business processes, conduct analysis, make recommendations, and coordinate implementation for system and process improvements resulting in timely and correct completion of issues
Worked with business process owners and other support teams to define and prioritize solutions for new problems, projects and opportunities
Documented and trained employees as it related to the modules business process
SOUTHWEST WATER, SUGARLAND, TX MARCH 2012 – AUGUST 2012
AP MANAGER (CONTRACT)
Oversee current team of approximately 8 to 10 people in full cycle AP processing environment
Provided production support/training for SAP Accounts Payable’s performance with other SAP modules to ensure best business processes were maintained in a non-disruptive manner
Worked closely with other business process owners to gather requirements data to document/train end users on a daily, weekly, month bases to ensure best business practices
Trained and documented all process within the business unit which enhanced invoicing, service initiation, remittance
Worked closely with ad hoc reporting serving as liaison between end user and IT for end reporting
Retrieved and analyzed data focusing on exceptions for resolution
Heavy focus on RCA (Root Cause Analyst) and department productive (KPI’s)
PRIMARY SERVICES (CONTRACT) - BHP BILLITON, HOUSTON, TX JULY 2010 – JANUARY 2012
BUSINESS ANALYST / BENEFIT ANALYST
As a consultant suggestions were made to improvement the business process, Third Party Transmissions and system generated monthly reoccurring entries.
Improvements in SAP processing would eliminate outside vendors, save time, money and leaves no room for errors
Worked closely with outside Vendors and Intercompany to create and insure accrue of Idoc data (Reports) and transmissions (EDI Analyst)
Maintained complex schedules as they relate to retirements, 401k, health care etc.
Monitored and maintained interface feeds to ensure GL accuracy and balance sheet accuracy
Tracked complex reconciliations issues by creating and using validations, error reports and data quality reports using Data Services
Analyze and design security access rights/roles and ensure internal controls are adhered to with segregation of duties, delegation of authority and other access restrictions
Responsible for forecasting on a monthly, quarterly and yearly reporting to the business
Monitoring effectiveness of business processes, make recommendations for improvements and manage the accountability of vendor performance
RRI, HOUSTON, TX AUGUST 2008 – JULY 2010
PAYROLL ANALYST
Review full cycle payroll process for best business practices
Acts as liaison between Payroll, HR and IT to research and prefect business process
Coordinated the year-end process and provided cost center reports for various groups
Reviewed and implemented new business process that would require SAP to handle more of the day to day business needs. (Spear headed automation of third party payment transmissions)
Completed special projects as assigned by management, such as funds automation through SAP
Managed G/L accounts and reported monthly
Assisted external auditors in process flows and trained on departmental structures
Reviewed and tested enhancements in SAP
Worked closely with the SAP team on a weekly base to improve business processes
ACCOUNTING PRINCIPLES (CONTRACT) - TRANSOCEAN DRILLING, HOUSTON, TX 2007 – 2008
INTERCOMPANY ACCOUNTANT
Maintained billing system and generated intercompany invoice coding and wire transfers for delivery to the Treasury Department for payment
Reconciled intercompany data with field offices and Houston Accounting
Analyzed intercompany data with joint ventures; coordinated with Treasury and the field offices to ensure timely billing and settlement
Prepared journal entries as necessary to keep the intercompany accounts accurate
SHELL PEOPLE SERVICES, HOUSTON, TX 1994 – 2007
BUSINESS ANALYST / PAYROLL ANALYST
Monitored full service payroll processing for all Shell companies through KPI’s
Created and implemented a new deposit system reducing handling from an estimated 5 to 6 people to 2 per day; reducing processing time and increasing efficiencies
Refined process for abandoned properties, reducing process from an average of 6 to 12 months to 90 days or less
Trained and supervised 2 to 5 people in the day-to-day process of operations
Member of the SAP 6.0 Training Team.
Created training manuals for SAP, FICO to include intercompany, cost centers, profit centers and mapping of transactions across instances
Work on several implementation teams, serving as liaison between end users and IT
Special attention to garnishment (3rd Party) accuracy, transmissions and updates to Master data as needed
Analyze and design security access rights/roles and ensure internal controls are adhered to with segregation of duties, delegation of authority and other access restrictions
Gathers business requirements for system-related changes
Coordinates with HR and Accounting regarding impact of business processes and suggested changes to support full cycle processing
Assists with data uploads via SharePoint
Provided complete financial support for business teams, preparing financial statements, conducting margin analysis, forecasting, budgeting, and performing expense and variances analysis
Reported Net Sales/Revenue, and forecasting using Access; reconciled monthly purchases of stock and prepared wire transfers, and journal entries during month end close using AS400, SAP & Excel
Served on the SAP implementation team/Business Process
Assisted in the implementation of SAP FICO/PR; designed and tested various process improvements.
SAP Security Team for segregation of duties
Member of the SOX and Audit compliance team
EDUCATION
Houston Community College – Houston, TX
Working Certification of SAP FICO
University of Phoenix – Houston, TX
Masters, Information Systems
University of Phoenix – Houston, TX
Bachelor of Business Administration