Customer Service Manager

Bernadette T. Young

262-***-**** – *********@*****.***

Administrative Assistant/General Office Employee/Customer Service/Manufacturing Packaging products, Sorter, Assembler

Work Experience

Aerotek Agency (Temporary Employee)

June 15, 2015 to July 10, 2015 – ITW, New Berlin, WI

Assembler on 2 machines and assembler without 1 machine

Express Employment Professional – (Temporary Employee)

July 2, 2014 to August 2014, March 2015 to April 2015 – Boelter Brands, Glendale, WI, Assembler, was packaging products, attaching labels, adding holograms, etc.

Master Lock Company, Milwaukee, WI - August 2014 to March 2015 – Sorter for 8 months in different departments. Packaging Products for shipping using machine, seal boxes, attached labels, putting the boxes on the skids.

APT (Advanced Plating Technologies) Milwaukee, WI – April 2015 to May 1 2015 -Sorter

Source Point Staffing

June 2014 (temporary employee) Receptionist

Kohl’s Corporation, Brookfield, WI – November 2013 – January 2014

Customer Service Associate – Intimate, Accessories Department (temporary employee for the Holiday Season), organizing products in the Intimate Department, Assisted co-workers in the Accessories Department, Cashier, Assisted in packing purchased products for customers at the Cashier Department

Site Staffing Inc. – June 2013 – August 2013

Temporary employee, worked for 3 different manufacturing companies – Great Lakes Media (Mequon, WI) packaging CDs and DVDs, Sussex IM (Sussex, WI) packaging products and attaching labels, Reindl Bindery (Germantown, WI) packaging and counting products for the containers, label containers, making boxes, seal containers using fasteners

JC Penney Corporation – November 2011 – January 2012

Sales Associate – Home Department (temporary employee for the Holiday Season)

Cashier, Customer Service Representative, Organized Products.

R&L Management – March 1990 – September 2011

Manager – 3 different Companies owned by 1 corporation

Point of contact for 23 locations, 120 plus employees, 40 plus subagents

Prepared daily, monthly, 3 company sales reports, government reports, and commission statements for subagents. Answer incoming calls for all 3 companies, problem resolutions, alpha/numeric filing, data entry, copying, bill payments, records maintenance, faxing, and customer service. Created local and nationwide incentives for employees, partners, and subagents to increase sales on certain products by paying out commissions, trophies, etc., Streamlined management of vendors and contractors, call center for subagents.

Proficient with Microsoft Word, Excel, Outlook and Power Point.

Expertise Includes:

Administrative Skills Organizational Skills Communication Skills

Manager Supervisor Team Leader

Strong Attention to Details Work Independently Ability to Multi Task

Detail Oriented Customer Service

Education

Some College UWM – Milwaukee 1 year

1. Motivated and eager to learn new skills,

2.Enjoy working with co-workers, vendors, customers and vendors

3.Ability to work in a fast paced environment

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