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Customer Service Inventory Control

Burlington, North Carolina, United States
December 27, 2015

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William A. Wilson (Bill)

*** * **** ***** **.

Burlington, NC, 27377

Contact: 276-***-****


Results oriented materials management professional with extensive skills and experience in creating material operating systems, change management, strategic planning, forecasting, domestic &low cost country sourcing, purchasing, contract negotiation, inventory control, visual management, warehouse/distribution, customer service, and quality. Extensive training and skills in the following areas:

Experience March to Dec 2015…..Materials Manager, Magna Innetech, Spartanburg, SC Tier 1 Automotive

Develop & execute PFEP (plan for every part) program, Re-structure materials team department for improved efficiency, improve internal & external warehousing stocking and accuracy, improve production planning & scheduling for sequenced & bulk BMW, Honda, Ford, GM shipments, re-organized material handling processes to improve poor OTD ratings

Experience Nov 2012 to Feb 2015…Developed a Materials Management Program for a $1bil+ HVAC company (Eastern NC)

Johnson Controls Inc. Metal fabrication & assembly, multi-site, international

Create MOS (material operating system) in multiple sites that reduced inventory levels by 30% & increased turns by 25%, Inventory accuracy improved to 98+%, OTD improved to 99%, developed Kanban programs, PFEP Controlled Inventory, Improved scheduling & capacity planning, value stream mapping process & material flow, leveling of monthly material spend, constant coaching & mentoring for sustainability, implemented extensive cycle counting programs


2011 to American Industrial Partners, Private Equity group, Madison Ave, New York City

Nov 2012 Materials & Supply Chain consultant project (contract position)


Duties: Developed & Implemented a materials management program in Indiana

Automotive OEM plant, $600+ mil sales, 1,200 employees, $400+mil annual spend, 20,000 sku’s, 1,000 suppliers

Establish, manage, executed materials management strategies & supply chain metrics, designed & implemented production scheduling, purchasing, physical inventories & supplier development programs, reduced logistics costs, created lean visual boards for team building and process measurements, developed virtual Kanban program, preparation of RFQ’s, initiated Kaizen participation, worked as extension to engineering and quality departments, coordinated on site Ford & Detroit Chassis quality/engineering issues, project management programs, daily Gemba walks, safety and warehouse 5S programs, value stream mapping of processes


$5m+ in inventory reductions with execution of JIT, pricing, terms, delivery negotiations, and sku management

Improved inventory accuracy to 98+% with implementation of cycle count program & improved warehouse procedures

Developed Visual boards,Lean methods, virtual Kanban ordering, continuous Kaizen events, & improved VMI programs

Reorganization of supply chain program, from ordering process to inventory control to point of use delivery

Continuous improvement, safety, 5S, and cost reduction efforts, including initiating intense cycle count programs


June 2001 to Inventory Solutions Logistics Corp., Ridgeway, Va.

2011 Materials Management ( Long term project consultant services) Company downsized


Materials director on team that found solutions for many companies in a wide range of markets. Direct, managed, and coached teams in domestic & international sourcing, purchasing, planning, inventory control, and distribution operations with main concentration on purchasing and material control including contract negotiation, pricing, delivery, payment terms, & quality. Framework built around Lean and Six Sigma methodologies, cost reduction, waste reduction, and metric analysis were key factors of team building sessions.


Coordinated and managed improved sourcing, purchasing, supplier relations, domestically and internationally

Developed import programs & manufacturing solutions for bottom line improvements & sustainable cost saving programs

Capacity planning improvements,, sequence scheduling, multiple system software MRP improvements

Champion member building MOS, Kanban, waterspider, and supermarket programs


1996 to RBX Corporation, Conover, NC (plant sold) (Former AIP company, long term consultant project)

June 2001 Materials & Production Control Manager (tier 2 rubber/foam products & commercial products)


Realigned purchasing, sourcing, production planning, inventory control programs. Performed multiple plant consolidations Analyzed databases for decision making for hard/soft cost savings. Created standard work procedures and practices to ensure efficient operation and continuous improvement for inventory control, cycle counting, physical inventory counts, production scheduling departments including planning, scheduling, and shipments. Lean & Six Sigma team member. Developed Visual management & 5S programs


Reduced WIP BY 26% by improving material flow, creating stocking levels, forecasting improvements

Decreased monthly purchases by $1m+ implementing JIT, improved MRP parameters, BOM improvements

Reduced finished goods inventory by $2m utilizing make to order versus make to stock, full implementation of MRP

Improved inventory accuracy to 98%+ and customer service performance to 99%

Reduced O&E inventory by $3.5m, plus $100k+ in reduced lease fees

Coordinated and developed improved supplier relations, performance metrics of on-time delivery and quality performance


1992 to Guilford Mills Inc. Greensboro, NC (tier 1 supplier) company closed operations

1996 Production/Inventory Control & Materials Analyst


Planning, scheduling, forecasting for multiple plants. Calculated, scheduled, and negotiated all purchasing requirements. Developed capacity planning, inventory control measures, and warehouse floor plans. Established continuous inventory improvement procedures.


Design, implement, and audit warehouse, cycle count/inventory control

Established reduction of E&O inventory by $1.9m

Reduce raw material inventory by 20%, MRP and JIT implemented

Created & initiated work teams into ISO9000 environment

Multiple team coordinator for cost reduction and process improvements, prepared supplier RFQ’s

Negotiated with Dupont, BASE, and Allied for price concessions


1986 to Konica Mfg USA, Whitsett, NC

1992 Production & Inventory Control


Master planning and scheduling in high volume manufacturing using all MRPII techniques, provide daily, weekly, production schedules and pick lists, manage raw material and finished goods warehouses, managed international purchasing programs


Design, implement, and audit warehouse/inventory control, including bar coding and aggressive cycle counting program

Create aggressive cycle count programs. Accuracy to 99+%

Team coordinator for process improvements

Coordinated improved import raw material programs, including pricing, freight, terms

Education…… Business Admin

University of North Carolina at Greensboro pursuing BS Business Administration: currently re-enrolled, 8-9 courses remaining

Alamance Community College, Graham, NC AAS Degree Business Administration

Patrick Henry Community College, Guilford Technical Community College

Continually taking online Edx MITx interactive on line advancement courses & Khan Academy courses


Graduated from Karl Mayer Technical School, of Manufacturing Design and Development, Frankfurt, Germany

Certified as internal auditor for QS & ISO9000 (N.C. State University)

Certificates in several Lean Manufacturing & Six Sigma programs

Certificates in APICS, CPIM, & CIRM

Computer skills

AS-400 using IBM mainframes, NT, MRP & MRPII, JD Edwards, Mapics, MacPac, Mfg-Pro, QAD, Excel, MS Word, Power Point, Access, Microsoft Project, Greenbelt XL,JMP statistical analysis software, SMART system

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