Customer Service, Trainer and Foreign Language

Sonu Malhotra

**, **** ***** ******: +91-812*******

BLOCK 2, RAJPUR ROAD E-mail: **************@*****.***

DEHRADUN 248001 Passport No. K6477679

INDIA

Double graduate with over 2 years of work experience. Easy going, keen to learn new things, take responsibilities and challenges.

Avalon Aviation & hospitality, Dehradun

Working since April 2015 as a Trainer for Personality Development, Soft skills, grooming, Interview handling and English pronunciation.

Freelance Translator

Working as a freelancer with Indo German Services

Crest Pre Media (P) Ltd, INDIA July 2014 – December 2014

Foreign Language Support in Marketing and BPO segment

Working on German and English Book reviews for Springer Publisher, Heidelberg Germany.

Getting in touch with German and English authors through mails and resolving there queries.

Worked on textbook project wherein the University professor can ask for books and I have to forward the request to the concern department there by making sure that the work is done before TAT.

Working under the presence of German Natives

ADI BPO Services Private Limited (Videocon D2H process) October 2009 –

May 2011

Associate Trainer for Process & Soft skills

Certified Trainer from the Videocon D2H head office in India.

Responsible for taking trainings individually in different batches (min: 20 trainees to max 30) in each batch for duration of 15 days each.

Making them understand the process from root and how to provide customer service to our existing and future customers. Complete inbound processes wherein the customer queries and problems need to be resolved over call itself.

Training provided on soft skills to those who are week in English. Getting daily updates addition or elimination on products and packages

Maintaining daily track of the training given, response by the trainees and quality check.

Getting in touch with managers and higher authorities of other branches in India, so that the company grows rapidly.

Selection of candidates for the company as and when required by the firm.

Met Life India Insurance Company

Financial Advisor

Completed Insurance Training for a month and attended sales and Compliance training of 5 days.

Cold calling to generate new customers for the company.

Getting in touch with existing customers via phone calls and emails, so as to provide

Meeting new leads to in order to sell them insurance policies and thereby making them company customers.

Doon University, India

Bachelors of Arts (Honors) German Language

Average Cumulative Percentage: 79%

Course Content & Modules: First & Second Semester: German grammar, comprehension, films, relation between Indian and Germany, Environmental Studies.

Third & Fourth Semester: German to English/Hindi Translation, Specialized Languages, Contemporary German Speaking Countries, Introduction to German Literature and culture of Europe, Relation between India & China through History and EU structure and functioning.

Fifth & Sixth Semester: Primary focus on Introduction to Translation,German Translation and Tourism, Corporate Culture and Business in Germany, Social and Cultural History of German Speaking Countries, German Linguistics and Advanced English.

HNBGU, India (Distance)

Bachelors of Commerce

Average Cumulative Percentage: 61%

Course content & Modules: Management, Environmental Studies, Accounting, Business Economics & Laws & Communication.

Met Life India Insurance Company, (INDIA) August

Sales & Compliance Training

English

Hindi (Mother Tongue)

German

Punjabi

Proficient in Microsoft Office mainly with (MS Word, MS Outlook & Power Point).

Internet & PC Friendly

Freelancer with Event companies, Volunteer with REACH, Listening music, dancing and traveling.

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