Customer Service Accounting

OBJECTIVE:

Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.

NAME: KAJAL DHARMA KANADE

DATE OF BIRTH: 11 SEPTEMBER 1992

NATIONALITY: INDIAN

EDUCATIONAL QUALIFICATION:

Completed B.COM from Mumbai university in 2013-2014

With distinction.

Completed HSC from Maharashtra Board in 2010-2011 with first class.

Completed SSC from Maharashtra Board in 2008-2009 with first class.

EXTRA CURRICULAR: MS-CIT,TALLY

LANGUAGES: ENGLISH, HINDI, MARATHI,KANNADA.

PERSONAL DETAILS:-

EMAIL ***********@*****.***

ADDRESS : ROOM NO-28/3,DATTA NAGAR,RAJGAD,GOVANDI

MUMBAI-400043

WORK EXPERIENCE: CUSTOMER SERVICE ( WORKED AS AN ORDER TAKER AT BACKOFFICE)

(SWEETPASSIONS CAKE SHOP) ( 1.5YEARS) CURRENT..

CURRENT ROLES AND RESPONSIBILITIES:

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Key Accomplishments:

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Manage upset customers, conflicts and challenging situations

Deliver outstanding service, exceed expectations and build long-term loyalty

Work in teams and in a self-directed environment

CONTACT NO: 828-***-****

DATE -

PLACE- MUMBAI

(KAJAL KANADE)

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