Customer Service Representative

SAMINA HENA MOBIN

Education:

Bachelor of Computer Science Aug-2015-Current

Swinburne University of Technology, Melbourne

Skills:

Demonstrate clear verbal and written communication skills

Active participation in team environment

Creative problem solving skills

Effective team member

Able to make conversations politely

Efficient and effective at completing tasks

Ability to successfully handle multiple tasks

Good marketing and computer skills

Working Experience:

Local Experience:

Cleaning Staff Oct 2015-Current

City Side Cleaning, Melbourne

Responsibilities:

Dust and polish all chairs, tables and drinking shelves.

Clean picture glass and frames

Dust lamp shades and bulbs

Wipe window ledges

Dust and clean fixtures and fittings

Vacuum carpets and curtains

Apply solvents to surfaces to remove stains and dirt

Removing dust, oil, grease and residues from machines

Cooperate with the rest of the staffs

Notify managers for the need of major repairs or additions to building operating system.

Address: 80 Biltmore Crescent,

Roxburgh Park, Vic 3064

Ph: 040*-***-***

Email:**********@*****.***

Availability: Full Time Monday- Sunday

SAMINA HENA MOBIN

Customer Service Sales

Dress Mart, Melbourne Sept 2015-Oct 2015

Responsibilities:

Greet customers when they arrive and direct them to merchandise they need

Stock items when required

Exercise quick thinking

Offer product proactively

Answer customer questions through phone and directly face to face

Provide all the required information to customers

Ensure high levels of customer service through effective service

Provide information on product features to the customers

Build trust and friendly relationships with the customers

Arrange and display products

Escort customers to the correct aisles

Overseas Experience:

Customer Service

The Food Court, Bangladesh Feb 2014-Jan 2015

Responsibilities:

Operate cash register and adding machine in order to manage cash for sold items

Handle many tasks at a time

Processing payments

Provide customers with efficient and fast service

Manage and maintain customer database

Resolving customer complaints

Answer customer queries

Arrange products on shelves in a tidy manner

Order out of stock items timely

Provide information about any offers associated with the products

Bag and package purchase

Reference:

Mahin Reza

Customer Service Representative

Coles Express-Fitzroy

Ph: 043*******

Email: **********@*******.***

Contact this candidate