Yessica pena

***** **** *** ********* ** *****

Phone # 714-***-****

OBJECTIVE:

Looking for the greatest opportunity to work as an a Dental Front Office / Treatment Coordinator full time, long term, and position in a healthcare setting with a company where my skills and qualifications may be utilized to my fullest potential.

Work experience:

All CARE DENTAL Renton, WA

Dental Front Office 1/2010 8/2011

manage all the scheduling

Make payment arrangements with patients

Collecting copays

Treatment coordinator

Checking patient’s insurance benefits/maximums/claims status

Data entry

Pulling out charts

Scheduling patients for dental treatment and / or new patients

Filing/ alphabetical and numbers

Follow up on unfinished TX

Appointment confirmations

Managed all Recall

clean all dirty rooms properly

Promptly sterilized all instruments for the day and after each procedure

developed x-rays

stock all the rooms

Faxing/copying/scanning

Billing

Tyler Dental Center Riverside, CA current employee 2012- --8/1/15

Dental Front Office Receptionist 2/2006 –3/2008

Experience with care credit

Made daily reports/ Day sheet / production

Treatment coordinator

Made specialty referrals for HMO insurances

Administrative tasks and resolve customer issues with expediency.

Demonstrated proficiency in telephone and front-desk reception within a high-volume environment.

Provided customer satisfaction, researched and rapidly solved problems.

Maintained client trust so key accounts could be retained.

Experience with all PPO insurance / HMO

Handle all doctors schedule

Verify patient eligibility / copays / break downs of benefits

Western Dental Center Corona, CA

Dental Front Office Receptionist 5/2003- 4/2005

Greet, and sigh in patients

Take all incoming/outgoing phone calls

checked messages

Confirm appointments for the next day

Register patient in the computer system

Verify insurance benefits

Filing Alphabetical/numerical order

Experience with all PPO/HMO insurance/ medical/ care credit and specialty referrals

SKILLS

Reliable worker with the ability to quickly learn new concepts and skills.

Possession of solid work history, reputation as a team player and passion for helping others.

Experienced in patient care

Punctual

Good personality

Familiar with dental terminology

Out going

MS Word

Eagle Soft Appointment Soft ware

Telephone & front desk reception

Attention to detail

Responsible

Provide quality patient care

Resolving complaints

Bilingual-Spanish and English

Records management

Excellent communication skills

Good and energetic personality

Ability to work independently

Trustworthy

Hardworking

EDUCATION

Tustin High School, Tustin, CA

Graduate2004.

R.O.P for Dental Front Office Santa Ana, CA

Graduated 2006

REFERENCES

Elena Guzman

Office manager, Allcare Dental

425-***-****

Maria Zaragoza /2006

Office Manager, Tyler Dental Center

951-***-****

Paul Varela

Supervisor, Western Dental

951-***-****

Contact this candidate