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Customer Service Management

Texas, United States
December 26, 2015

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**** ***** ****** #**, *******, MS 39206 Phone: 601-***-**** Email:


Looking to obtain a position within a company that affords me opportunities for structured advancement as well as the broadening of my current professional skill set.


Communication/Computer Skills:

Effectively communicates with internal and external management and vendors. Advanced user of MS Office Products (Excel, Word, PowerPoint, Access and Outlook) Advanced User of SAP; 6Sigma Champion


Cameron Drilling Solutions (LTI) Vicksburg, MS

Project Coordinator /Production &Material Planner II /Manufacturing Specialist

(January 2013-Present)

Release production orders and requisitions using historical production times and manufacturer lead times to assist in the production of crane components. Responsible for coordinating commodities with the production supervisors and management. Provide ad hoc data analysis of production activity to operation and project management and revenue team for commodities as assigned. Communicate progress of monthly goals during daily meetings with planning team. Offer long-term solutions such as outsourcing opportunities and material substitutions. Identify production bottlenecks and assist in scheduling of critical resources. Create spreadsheets and illustrations to assist in training of other planners/coordinators and product knowledge. Participant of the company conversion project; OPTIMUS.

L-3 Communications (Vertex Aerospace) Madison, MS T6A Air Force/Naval Contracts

Material Planning and Control Specialist II (October 2010 – January 2013)

Material forecasting using historical data and manufacturer repair and replacement lead times. Responsible for Daily manipulation of forecasted usage as it pertains to material movement and supply chain management. Update Material master list for new aircraft parts and create requisitions and stock transfers. Provide ad hoc data analysis of material usage/ requirements at manager’s discretion.

Project Analyst I (February 2006 – October 2010)

Provide data support for aircraft data and parts maintenance for T1A and T6A Aerospace Program. Create and maintain Access databases and Excel spreadsheets for data retrieval and analysis. Provide monthly, quarterly, semi-annual and annual reports to Supervisors/Managers and other personnel as needed. Verify usage on time-change government and consumer owned aerospace parts and aircrafts. Daily monitoring of SAP system for accuracy on parts, accumulated times, and removal dates. Daily conversion of aircraft data provided by combined 14 Air Force and Naval Sites into SAP updates. Maintain EMUTS and CPTS database system thru Oracle snapshot and backup procedures. Provide monthly Landing Gear and Engine Forecasts through analysis of usage and flight history data.

Verizon/WorldCom/Skytel Clinton, MS Manpower/Staffing Specialist (April 1998 - February 2006)

Create, maintain, and implement quarterly and holiday work schedules for various internal departments within Customer Service. Daily analyzed call volume to facilitate understaffing and/or offering overtime. Assisted with approval of schedule exchanges and requests for personal time off/vacation. Maintained the IEX scheduling software database system. Programmed pagers and other devices through AS400 system.


Master of Business Administration May 1998 Jackson State University, Jackson, MS

Bachelor of Business Administration December 1992 Jackson State University, Jackson, MS

References Available Upon Request

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