Customer Service Representative

ILEH FAITH OGHENEFEGOR

Apartment ***, ** Broadway Avenue, Montreal, Quebec, H1B 5A1

Tel: +1-514-***-**** Email: ************@*****.***

OBJECTIVE

A masters degree holder in Applied Microbiology and Biotechnology with a first degree in Forensic science having experience in administrative work, educational institutions, retail, customer service and Health care now seeking to apply my knowledge, acquire new skills and contribute to the enhancement of establishments were my skills would be of high benefit.

EDUCATION

West Coast University (2013- 2014) - MSc. in Applied Microbiology and Biotechnology

University of Wolverhampton, UK (2012 – 2013) – PGD in Applied Microbiology and Biotechnology

London Metropolitan University (2008 – 2011) – BSc in Forensic Science

SKILLS AND ACHIEVEMENT

Effective team player, good command of English, ability to work under pressure, Proactive problem solver with strong customer relations skills, effective communicator and strong organizational skills.

Proficient in using basic computer Software’s (Microsoft Word, Microsoft PowerPoint, Microsoft Excel, PDF reader and Compression software’s).

Good team player, interpersonal skills, Strong verbal and written communication skills and Conflict management and prioritisation skills.

Electronic Communication Skills (Email, using a common email program: MS Outlook, Apple Mail, Gmail and Yahoo mail) etc.

Ability to operate under pressure and deliver to demanding deadlines, prioritisation skills, problem solving capabilities.

EMPLOYMENT HISTORY

Comprehensive Academy (2011 –2012) -NYSC

Ogun State, Nigeria

Administrative Secretary

Advocate and sustain a school culture conducive for continuous improvement for students and staff.

Maintaining confidentiality and ensuring candidates obey the regulations ofan examination room.

Communicate with colleagues, parents, and community members to promote student learning.

Monitoring student behaviors during examination and assisting and preparing the setting of examinations rooms

Goose Green Primary School (2009 -2010)

Camberwell, London, United Kingdom

Play Group Assistant

Establish constructive relationships with parents/careers, exchanging information, facilitating their support for their child’s attendance.

Establish productive working relationships with children, acting as a role model and setting high expectations.

Organize appropriate learning environment and resources for play sessions.

Maintain the cleanliness & hygiene of the rooms, toilet facilities and toys.

Ensure the children are supervised at all times.

The Keen Group (2008 – 2009)

Kingston, South London

Customer Service Call Centre Representative

Solved problems, managed time, effectively communicate verbally/nonverbally and escalate issues when necessary.

Handled stress, work independently and multi-task in a high volume call center environment.

Answering incoming calls by offering excellent customer service and treating customer inquiries.

Providing information on services and entering information into the database.

Sainsbury (2007 -2008)

13-14 Bermondsey Square, London, United Kingdom

Customer Service Representative

Activate gift cards, phone cards and handle requests for money orders.

Returning merchandise to shelves, accepting returns and exchanges.

Refunding money and maintaining a balanced cash drawer.

Manage and resolve customer complaints and questions

Handling guest complaints and compliments

Angel Health care (2007)

Hithergreen, London, United Kingdom

Health care Assistant

Checking temperature or blood pressure and administering treatments to patients

Taking care of patients, monitoring their vitals, and helping them with basic needs.

Providing breakfast, other meals and making patients comfortable

Helping disabled patients/ children get around and keeping patient records

Marks and Spencer (2006 – 2007)

Marble-arch, London, United Kingdom

Customer Service Assistant

Handling enquiries (by telephone or email) and taking payments or issuing refunds.

Arranging services for customers and tidying up at the end of a shift.

Solving problems, stocking shelves, inputting data and making sales.

Providing information about a product or service.

HOBBIES

I love traveling and visiting new places because it gives me the opportunity to meet new people and learn new cultures.

I enjoy listening to music, watching television programs and movies.

I love reading and hanging out with friends.

REFERENCES

Available on Request

Contact this candidate