**** ****** ***** *****: 512-***-****

Austin, Texas 78727 E-Mail: acsw3p@r.postjobfree.com

EXPERIENCE

TG: 08/2003 – 04/2015

Administrative Assistant, Customer Relations - Relationship Management & Consulting and CTEM

Provide secretarial and administrative support to Vice President, Customer Relations; Assistant Vice Presidents, Relationship Management & Consulting and CTEM; Director, Customer Operations and Administrative Support; Manager, Texas Region and five account executives; answering phones, composing correspondence, analyzing, researching and reviewing data

Coordinate all office management activities maintaining a high level of confidentiality and professionalism

Make independent routine, complex and involved office decisions related to performance of administrative job duties

Skillfully deal with diverse situations and retain professional objectivity and composure

Efficiently determine work priorities, develop and coordinate schedules of meetings and appointments

Handle purchase requisitions, payment vouchers and process expense statements

Order and keep inventory of office brochures and materials for managers and account executives

Assist in preparation of operating budget and other miscellaneous sales reports

Responsible for maintaining office supplies (toner and paper) for printers and copiers in 3W

Assist Event Planning Coordinator

Xerox Corporation: 08/1976 – 10/2001

Customer Training Specialist 08/1997 – 10/2001

Coordinated set up of customer training sessions with sales representatives

Developed and created curriculum to train customers to use high volume and digital Xerox copiers and printers

Conducted and delivered training sessions at customer locations

Demonstrated shortcuts to facilitate customers’ copy and/or print jobs

Provided troubleshooting assistance with copy jobs and print job applications

Encompassed territory coverage throughout central Texas area

Administrative Assistant 06/1988 – 07/1997

Provided secretarial and administrative support for senior level managers; answering phones, composing correspondence, analyzing, researching and reviewing data

Disseminated information, troubleshooting issues, assisting staff, establishing and maintaining accurate filing systems and/or performing a wide range of other administrative duties

Coordinated all office management activities maintaining a high level of confidentiality and professionalism

Made independent routine, complex and involved office decisions related to performance of administrative job duties

Skillfully dealt with diverse situations and retained professional objectivity and composure

Efficiently determined work priorities, developed and coordinated schedules of meetings and appointments for all managers

Developed and provided executives a weekly and monthly summary of business and social appointments

Trained and supervised interns and contract employees; overseeing progress to maintain satisfactory level of performance and productivity

Assigned tasks, monitored workloads, evaluated job progress and reviewed quality of work produced

Interpreted programs and plans to effectively communicate senior management directives

Handled purchase requisitions, payment vouchers and requests for travel

Assisted and coordinated hiring process, scheduling interviews, making hiring recommendations and verifying accuracy of information

Maintained accurate personnel files including tracking of promotions, salary increases and separations, time reports, leave reports and overtime reports to ensure timely processing

Ordered and kept inventory of demo room and office supplies

Assisted in preparation of operating budget, monitoring expenditures and income against budget and maintaining accurate account records

Trained in the Quality Improvement Process and Problem Solving Process

Equipment Order Entry 07/1979 – 06/1997

Verified accuracy and integrity of order agreement

Processed orders for equipment

Acted as liaison between sales representatives, customers and delivery personnel

Scheduled equipment deliveries and pick ups

Managed equipment inventory

Service Administrator 08/1976 – 06/1979

Managed company car program for 70 service technicians

Tracked accuracy and timely submission of expense reports

Tracked new vehicle replacements

Worked with technicians, leasing company and car dealerships to order new vehicles

Obtained data for analysis to determine parts usage and time management for technicians using various reporting systems

Analyzed and compiled statistical and text reports

Provided back up administrative support for six service managers

PROFESSIONAL DEVELOPMENT

Xerox Courses: CompUSA Computer Courses:

Document Centre Analyst Microsoft Word 5.0

Color Literacy Excel 5.0

DocuColor 12 PowerPoint 4.0

CTS Network Literacy Program CATF Courses:

Train the Trainer Microsoft Word, PowerPoint,

Document Centre Excel, Access 2000

MicroAssist Courses:

Excel Advanced

Outlook Intro

EDUCATION

Concordia University

Associates Degree in Behavioral Sciences

Huston-Tillotson College

Concentration: Business Administration Courses

Nixon Clay Business College

Certificate of completion for Data Processing and Business Administration Course

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