Customer Service Management

SUMMARY OF WORK EXPERIENCE

Consolidated Precision Products Inc., Pomona, CA

Corporate Purchasing Agent, November 1998 to July 2006

Evaluate supplier performance and develop new sources of supply as required

Sustain strong supplier relationships that yield benefits to the company of $1 million over four years

Leverage volume to provide cost-effective solutions while maintaining acceptable inventory levels

Perform cost analysis and volume planning for major commodities

Developed new supply sources where vendors and suppliers are inadequate or need backup

Verify price stability through quoting process

Reconciliation/Resolution of supplier invoice deviations

Propose different terms (price, delivery frequency) to factory related and other supplies to reduce costs and realize savings

Analyze and negotiate cost breakdowns to ensure lowest total costs

Maintain highest caliber professional relationships with suppliers, purchasing personnel at other divisions

Resolving receiving discrepancy with warehouse and accounting

Material expediting with suppliers

Keep management informed of changes in pricing, lead times and trends for planning purposes

Create and place material purchase orders from departmental mangers

Expedite current and potential material shortages, minimizing late deliveries

Notify Top Management of any significant changes in vendor material cost that are recognized either through verbal communications, vendor confirmations, or from vendor invoices.

Consolidated Precision Products Inc., Pomona, CA, A/R ADIM. From Aug.2006 April 2015

Managed & bring down A/R DSO from 90 to 65.

Interfaced with customers on any issue on late payment due to lack of document or certification.

Coordinated on late payment issue with customer service & quality department on complain from customers lacking documentation or certification which make them hold the material until they receive all the paper work to receive in their system for payment.

Prepare month end report for management review.

EDUCATION

Completed three years of college in Commerce, Accounting, and Economics at the University of Delhi, India.

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