To grow a client base and a revenue stream that are suitable for customer service, sales and marketing. Education
DIPLOMA JUNE 6,1998 ABRAHAM LINCOLN HIGH SCHOOL
High School Diploma
Skills & Abilities
Understanding and empathy, listen and respond, leading by example, effective communication, professionalism, high aspirations, commitment to managing, understanding of the bigger picture, adaptable to different situations/people, challenging work with support, feedback, consistency. SALE
Proven record of developing new businesses, reaching sales objectives and creating a customer base, Exceeding customer loyalty.
Excellent written and verbal communications skills, confident, articulate and professionalism speaking abilities, empathic listener and persuasive speaker.
The ability to inspire, give credit, proactive, take risk and sets direction to achieve any goal or task. Experience
TITLEMAX FEBRUARY 2014 – NOVEMBER 2015
GENERAL MANAGER SUPERVISE FINANCIAL AND ACCOUNTING PROCESSES AND ENSURE ADHERENCE TO COMPANY/STATE LAWS. PREPARE AND DISTRIBUTE BUDGET REPORTS AND FINANCIAL STATEMENTS TO MANAGEMENT IN A TIMELY FASHION. UPDATE GENERAL LEDGER ON A REGULAR BASIS AND ENSURE ITS ACCURACY AND COMPLETENESS. ASSIST IN GOALS SETTING AND PERFORMANCE IMPROVEMENTS FOR FINANCE STAFF. REGISTER ALL FINANCE TRANSACTIONS ACCURATELY FOR FUTURE REFERENCES. PERFORM NECESSARY VARIANCE AND OTHER ACCOUNTING ANALYSIS TO IDENTIFY AND RESOLVE ANY DISCREPANCIES OR GAPS. PERFORM COST ANALYSIS AND RECOMMEND PROCESS IMPROVEMENTS FOR COST-EFFECTIVENESS. MANAGE FINANCIAL REPORTING AND MANAGEMENT TASKS. PERFORM FINANCIAL AUDIT AND PREPARE AUDIT REPORTS WITH RECOMMENDATIONS TO THE DIRECTOR OF OPERATIONS. Page 2
REDOOR FURNITURE/FLEXI COMPRAS DECEMBER 2007 – FEBRUARY 2014
Supervise fast-paced, high volume rent to own furniture/electronic office ensuring high quality customer service and maintained attractive store appearance, interacting positively with customers and personnel to create strong store atmosphere. Dramatically increased customer base by revamping outside marketing, by developing business to business partnerships which increased business from month to month. (20% quarterly increase from hire date to present). Grew business to over $2.5 Million dollars (Overall Accounts) in a 13 month period store had averaged 1 million dollars previous to my takeover. Have maintained steady profitability (Average of $25,000 monthly Profit) and have maintained below company standard of charge off rate of 2.99% by an average of 2.10% monthly reducing repossessions and increasing customer loyalty
BLUE BEACON TRUCK WASH FEBRUARY 1997 – DECEMBER 2007
. 10 years of operations manager, I was named most valuable trainer, I helped open Eloy, Flag city and Dallas locations and then running the busiest location. Duties included firing and hiring, schedules, books, maintenance, incident reports, chemical dilutions and check quality and procedures. Preaching and coaching and maximizing a healthy business with no comment cards for almost 1 year. Making over 2.4 million dollars in profit.