Customer Service Sales

PROFESSIONAL QUALIFICATIONS

Over * years of strong sales and customer service experience; Skilled in pitching, negotiations, and closing, and recruiting; Ability to manage a team to achieve department objectives; MS Office proficient (Word, Excel, Access, Outlook), Stars, Oracle, Peoplesoft, and Citrix

DIRECT SALES

Ability to influence decision makers

Ability to build relationships effectively with customers across all levels

Following up new leads with customers and quickly pointing out benefits of a product/service

Eye for commercial and sales opportunities

Work well under pressure to meet targets and deadlines

CUSTOMER SERVICE

Answer and route calls and mail to appropriate personnel

Always deliver the best possible solutions

Attention to detail

Process checks/payroll in timely manner

WORK EXPERIENCE

American Cancer Society, Atlanta, GA 05/2015-10/2015

Recruiter (Contract)

Responsibilities Include but are not limited to:

Effectively recruiting/prospecting by phone, Team Leaders with qualified skills and abilities to produce winning results

Coaching and developing team leaders to reach fundraising goals

Tracking activities and fundraising progress using company specific software

Performing quality assurance monitoring to ensure recruiting techniques are utilized and activities entered correctly

Spending over 40% daily recruiting telephonically

Liveopps, Decatur, GA 06/2014-04/2015

Customer Service Rep (virtual)

Responsibilities Included but were not limited to:

Filing and processing insurance claims

Effectively communicating with policy holders their coverage

Understanding and processing insurance claims

Maintaining calm demeanor in escalated situations

Georgia Perimeter College, Decatur, GA 07/2012- 05/2014

Receptionist (part time work-study)

Responsibilities Included but were not limited to:

Answering and routing calls appropriately

Generating class rosters for professors using OSS

Informing New Student Enrollment of appointment arrivals

Providing information on upcoming events to staff and students

Assisting students with finding the appropriate NSE rep

Comcast XFinity, Atlanta, GA 03/2012-04/2013

Direct Sales Rep

Responsibilities Included but were not limited to:

Selling and promoting Comcast products with focus on video, high-speed internet and phone services

Increasing product penetration through winning back former customers and acquisition of new customers.

Learning customers’ short term and long-term needs and recommending products and service applications to meet those needs

MY Lead System PRO, Atlanta, GA 04/2009-04/2010

Team Lead/Coach

Responsibility Included:

Assisted marketers with prospecting, marketing, lead generation and the training system

Stay at Home Mom 2008-2010***

Sears Holding, Tucker, GA 01/2008-09/2008

Customer Service Rep (Spherion Staffing)

Responsibilities Included but were not limited to:

Providing front line care representation for customers

Processing orders via internet, catalog, and specialty merchandise

Addressing customer questions and concerns via email or phone

Inbound call center

EDUCATION

Ashford University, Decatur, GA

Masters Degree, Business (2016)

Organization Leadership

Georgia Perimeter College, Decatur, GA

Associates Degree, Education (2014)

Early Childhood Development

DeVry University, Decatur, GA

Bachelor of Science, Business Administration (2007)

Sales & Marketing

References Available Upon Request

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