Customer Service Data Entry

Scharity S. Campbell

Enthusiastic, Professional, Computer Literate, Excellent Communicator, Data Entry. Indianapolis, IN 46224

**************@*****.*** - 901-***-****

I would love to be apart of a company that indulges professional growth, which provides a challenging and rewarding career while allowing me to utilize my knowledge and skills. Willing to relocate to: Avon, IN - Plainfield, IN

Authorized to work in the US for any employer

WORK EXPERIENCE

Call Center Agent/Claims (Temporary)

Ingram Micro Mobility - Indianapolis, IN - June 2015 to October 2015 Answer companies phone for the warranty department, putting in claims for defective devices to get customers a replacement device. Must be professional at all times, navigate through multiple systems & screens in order to file a warranty claim and also send out UPS shipping labels Reservations/Call Center Agent

Fitzgerald Casino - Robinsonville, MS - January 2013 to February 2015 Answers and routes all telephone calls to the appropriate departments according to department call script standards. Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems. Accurately quotes rates and promotions. Uses multiple computer systems to answer all Fitzgeralds Casino/Hotel guest inquiries. Announces all overhead paging and courtesy calls over the casino P.A. system. Routes numeric paging requests to appropriate departments. Completes daily shift checklists as assigned by supervisor.

Data Entry Specialist

Iron Mountain/ManPower - Southaven, MS - October 2012 to February 2014 Type information from different file folders such as social security numbers, names, date of birth, file record numbers, reports or other documents. Enter information into the company's electronic data system for storage and analysis. Proofread documents for accuracy in order to make corrections is necessary, once completed store files and folders in proper location to be sent out for shipment. Also must have a Kph of 18900 with no error, which I maintained each day.

HR Receptionist

Harrah's Casino - Robinsonville, MS - August 2008 to May 2012 Responsibilities

Answer telephones and transfer the calls to the appropriate associate or transfer a caller to an associates voice mail box when the associate is unavailable. Greets and directs visitors upon entering the HR department. Take and retrieves messages for various personnel, provides callers with information such as company address, directions to the casino location company fax numbers, company website and other related information. Receives, sorts and forwards incoming mail to each associate. Accomplishments

I took the load off the recruiters some times by making calls and scheduling interviews to lighten the load on the recruiters.

Skills Used

Data Entry, Customer Service, Communication, Scheduling EDUCATION

AA in Health Care Administration w/ concentration in Medical Records University of Phoenix - Phoenix, AZ

2015 to 2017

SKILLS

Call Center, Computer, Human Resource, Scheduling, Operator, RF Scan, Switchboard, LMS System, AS400 System, SIT2 communication, Customer Service, Reservations, Shipping, Shipping Processing and Data Entry with a KPH of 18900, Microsoft, Evavi, Vpos and Cybersource (5 years) ADDITIONAL INFORMATION

Gaps on Resume are due to being in school and/or unemployed. Some job assignments ended which caused me to seek employment at other places.

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