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Manager Customer Service

Location:
Amarillo, Texas, United States
Salary:
40000
Posted:
December 22, 2015

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Resume:

Daniel C. Lanquist

**** ******, ********, *****, ***** *512-***-*****

acsvzt@r.postjobfree.com

Professional Profile

** ***** ** ********** **********, which includes 10 years of professional cooking, 8 years in kitchen management, and 10 years in front of house management. A seasoned professional with extensive experience in directing food, beverage, and banquet operations. Full knowledge of hospitality industry honed through a successful career at all management levels for a variety of restaurants and catering operations.

Core Competences

●Restaurant Operations Management for up to 30 employees

●Kitchen Management for up to 25 employees

●Inventory control and purchasing

●Catering Management, experience catering for up to 400 guests

●Staff Training / Development

●Cost Containment

●Food and Wine menu creation

●International culinary experience

●Customer Service

●Quality Assurance

Professional Experience

Crush Wine Bar and Deli, 701 South Polk, Amarillo, TX

Sous Chef

April 2015 - June 2015

●Assistant to the Executive Chef

●Daily preparation of cuisine and creating daily specials

●Created menu items and recipes for store menus and catered events

●Organization of staff and kitchen equipment

●Daily and weekly inventories and product orders

Torchy’s Tacos, 3562 S. Soncy, Amarillo, TX

Assistant Manager

May 2014 - April 2015

●Counted daily moneys and cash deposits

●Managed all FOH and BOH staff and positions

●Set daily prep lists and organized staff to accomplish lists within daily and weekly labor and percentage goals

●Managed daily and weekly food and beverage orders and supplies

●Managed, organized and maintained one of the most effective bars in the company

●Full knowledge of P&L’s

●Hired FOH, BOH, and BAR staff and completed effective training schedules

●Efficiently scheduled FOH, BOH, and Bar staff to meet weekly and monthly labor goals

●Organized daily cleaning activities to reflect company and Health Department standards

●Recorded daily, weekly, and monthly inventories

●Recorded daily HAACP information in regards to company and state standards

●Established and maintained excellent public relations and repeat customers

●Knowledge and experience with Point of Sales system: R-Power

IDK Sports Bar & Grill, 1301 SW 6th, Amarillo, TX

Multiple BOH Positions

October 2013 - May 2014

●Performed daily opening and closing duties as necessary by company protocol and standards

● Implemented and maintained rules and regulations reflecting health code standards

● Created menu items and recipes

●Assisted with food cost and labor control strategies

●Assisted with creating, organizing, and preparing daily lists

●Assisted FOH management and employees with daily duties and organization

●Trained and assisted new employees to meet standards and protocol

●Established excellent relations with owners and clientele

Momma’s at Sengelmann, 531 N. Main St., Schulenburg, TX

Partner Manager Kitchen Manager

May 2011 - August 2013

●Opened and re-established a historic Texas dance hall as a dining and special events venue

●Organized kitchen to accommodate daily business

●Hosted and catered both on and off site events

●Created and priced recipes and menus for restaurant and catered events

●Designed and implemented graphical organizers guides to reflect weekly orders, inventories and costs

● Total knowledge and control of Profit and Loss statements

●Created and set daily lists and pars to accommodate daily business

Created daily and weekly guides for general maintenance and cleaning of kitchen and major appliances

● Hired, organized, and scheduled BOH staff and duties, trained BOH staff and set guidelines reflecting Health Department standards

● Accommodated FOH management and employees with duties

● Established excellent relations and repeat business with clientele

Von Minden Catering, 607 Lyons, Schulenburg, TX Catering Manager

July 2010 - July 2013

● Organized and prepared for catered functions

● Implemented ideas for large, cost effective menus

● Managed food and beverage staff

●Assisted in establishing cost and quality control

●Established and maintained excellent customer service resulting in repeated catering accounts

Southside Flying Pizza, 2206 S. Congress Ave., Austin, TX

Manager

Aug. 2011 - Jan. 2012

● Managed both front and back of the house employees and delivery drivers

● Established new and efficient kitchen organization and new recipes

● Daily and weekly food orderings and inventories

●Handled daily money, deposits, and bank runs

● Knowledge of P&L, cost, and quality control

● Established ways to cut food costs and labor

●Created spreadsheets and checklists useful to daily orders and tasks

Hickory Street Bar and Grill, 800 N. Congress Ave., Austin, TX

Manager / Kitchen Manager

Aug. 2007 - Aug. 2011

●Performed daily and monthly inventories for FOH, BOH, and Bar

● Involved in FOH hiring and created weekly FOH schedules

●Performed general maintenance repairs on commercial equipment and building

●Planned and organized for major local and interior events

● Auditioned and booked for weekly live performances on outdoor stage

●Created efficient training manuals, systems, and tests

●Handled daily money, deposits, and bank runs

●Created liquor and beer menus and specials

● Extensive experience in BOH cooking, prep, opening, and closing duties

● Established excellent, repeat customer relations and a clean and safe work environment

● Knowledge and experience in Point of Sales system: Aloha



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