Customer Service Assistant

Christina Graves

*** ******* ****** #**, *********, MD 21225

443-***-****

*****************@*****.***

Objective: To obtain a position that offers advancement opportunities where I can utilize my skills and experiences to assist the company in achieving its goals.

Professional Profile/Skills

•Answering multi-phone lines

•Proficient in Windows /MS Word

•CPR Certified

•Biomedical Sciences

•Skilled in Radiation Health and Vital signs

•Pharmacology, Dental Law and Ethics

•Provided excellent customer service

Work History

Total health Care Expanded Function Dental assistant Extern (160 hrs0

3/2012-4/2012 Baltimore, MD

•Sterilized/disinfected instruments, set up instrument tray, prepared materials, or assisted Dentist during procedures

•Utilized digital x-ray machines

•Recorded treatment information in patient records

•Provided postoperative instruction prescribed by Dentist

•Assisted Dentist in management of medical or dental emergencies

•Took and recorded medical and dental histories

•Instructed patients in oral hygiene and plaque control programs

University of Maryland Dental Expanded Dental Assistant (clinical rotation 140 hrs)

1/2012-2/2012 Baltimore, MD

•Assisted with procedures on actual patients such as amalgam and composite restorations

•Assisted Dentist with root canals, dentures, crowns, orthodontics and extractions

•Provided excellent time management and customer service

Safeway Deli Clerk

5/2007-11/2011 Baltimore, MD

•Greeted customers upon arrival to establishment

•Prep bread, fresh vegetables and other menu items

•Took orders, made sandwiches and other food items for customers

•Received payment, cash credit, or automatic debit

•Maintained a clean and well -stocked workstation/changed out condiments regularly

•Provided best customer service

Christina Graves

Family Day Care Day Care Provider

5/2004-3/2007 Baltimore, MD

•Met with families to discuss the needs of the their child

•Provided leadership and literacy concepts for young children

•Planned/organized activities and outings

•Completed documentation, behaviors/ daily log entries

•Maintained a clean, safe and healthy environment

Phyllis Warehouse Retail/Salesperson

5/2002--4/2004 Baltimore, MD

•Promoted sale of food product

•Prepared, mixed and made crab cakes and soups

•Took inventory of food products

•Packed crab cakes for shipment

•Used office machines/filed documents

•Worked on a data entry system

Education

All State career Baltimore, MD 5/2011-4/2012

Dental assistant Program 1035

TESST College Baltimore, MD 3/2010-11/2010

Medical Assistant Program

Patterson High School Baltimore, MD 9/1990-6/1995

Diploma

Assistant/Volunteer

1993-1995

•Greeted customers and school age children

•Assisted in school office 3 days a week

•Used office equipment/filed paper work and charts

•Answered multi-line phones

•Worked on data entry system

•Pulled school charts

•Followed instructions and procedures of school Administrator

References Available Upon Request

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