Customer Service Microsoft Office

Shainahah Johnson

*** ****** ****

Sicklerville, New Jersey 08081

856-***-**** (cell)

*********@*******.***

Summary of Qualifications

Graduate degree with emphasis in Biological Science.

Highly inquisitive, creative and resourceful.

Excellent skills in communication and collaboration.

Good eye for detail: well organized, skilled in setting priorities.

Sharp,quick learner; willing to get involved.

Objective: To obtain a position focused on Pharmaceutical, Biotechnology, and Hematology

Education : Rowan University, Glassboro, New Jersey

Bachelor of Science: Biological Science May 2009\

Camden County College

Associate in Applied Science (BIT. AAS) anticipated May 2010

Relevant coursework:

Immunology and lab Intro Marine biology Organic chemistry I and II

Microbiology Human Anatomy I and II Chemistry I and II

Physics I and II Special topic Statistics I

Laboratory Skills

Basic staining, gram staining, cell staining, sterile technique, centrifuging,, Pipetting, PCR,

Micropipetting, microscopy, bacteria cell transformation, bacteria plating, Media preparation,

membrane filtration, methyl red test, indole production test, Voges- Proskauer test and Citrate

Utilization test.

Research

Coriell Institute for Medical Research, Camden, New Jersey

Cell culture technology

Chosen to be one of eight students to assist with the history, theory, and technique

of maintaining live cells in long term culture

Professional Experience:

10/2012-present American Red Cross, Philadelphia, Pennsylvania

Donor & Client Support Specialist

Identify, investigate and retrieve suspect products associated with post blood donation information,

blood donor deferrals, abnormal or unexpected test results, manufacturing issues and notifications from

other sources.

Immediately gain control of suspect products when indicated.

Perform consignee notifications to gain control and retrieve suspect products

3/2011-10/2012 American Red Cross, Philadelphia, Pennsylvania

Technician 1 manufacturing

Manufacture, store and distribute blood products and smaples.

Operate,maintain and perform quality control checks on equipment

Ensure adequates inventory of required supplies.

Perform the quarantine and disposition of unacceptable products and sample.

Maintain accurate, legible and complete manufacturing department records,

and electronic and physical inventory locations for products.

Performed customers service and inventory management as requested.

Comply with the clinical labortory improvement amendments(CLIA)

perform management of sample tube.

7/2012-2/2013 Little Hands Family Services

Behavavioral Assistant

Provide assistance to individuals and family using psychosocial interventions for

psychological or emotional problems such as behavioral, conduct, or relational issues

and implements therapeutic treatment plan in community.

Write progress notes, monthly summary, and discuss progress toward goals with clients

during required monthly meetings.

6/2010- 10/2010 Aerotek - Medimmune, Wayne, Pennsylvania

Manufacturing Technician

Performs a variety of tasks related to the processing of ingredients and/or pharmaceutical products.

Operates general manufacturing equipment, such as autoclaves, and filtration apparatus.

Handles raw materials and intermediate or finished products.

Assists in all direct manufacturing support functions such as Thaw, Blend, Fill, Stage, Prep,

Environmental Monitoring (EM) and equipment preparation.

Assists in indirect manufacturing support functions, such as cleaning and sanitization of the facility.

Performs standard operating procedures to meet current good manufacturing practices (GMP).

3/2004- 6/2010 Voorhees Pediatric Facility, Voorhees, New Jersey

Recreation Assistant

Responsible for disable and medically fragile children

Provide activities and plan trips and assisted the nurses

Write goals for progress notes

3/ 2005-present Bancroft NeuroHealth, Cherry Hill, New Jersey

Program Associate

Provide supervision, guidance, instruction, skill building and rehabilitation

Follows medical guidelines to administer medication as scheduled

Ensure the routine maintenance and cleanliness of specific Program site

LANGUAGES AND SKILLS

Excellent organization and communication skills

Proficient in Windows Operating System (98/XP/vista/ 7, and Microsoft Office Suite (Word, EXCE, Access)

Customer service and client relations

Computer skills

Microsoft Word, Microsoft Office Excel, and Internet savvy

References: Available upon request

Contact this candidate