Customer Service Microsoft Office

Crystal Mason

Assist members - Xerox Humana-MSO Department

Wesson, MS

**************@******.*** - 601-****-****

Seeking any open positions

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Assist members

Xerox Humana-MSO Department - Madison, MS - September 2015 to Present Madison, MS

PRE-DELIVERY

• Maintain great customer service.

• Maintain member's correction of application.

• Maintain member's corrections for disenrollment and cancellations of their policies.

• Maintain a clean work area.

• Assist members with pre-authorizations, prescription vacation over rides, and pharmacy over rides.

• Assist members with prescription refills

• Assist members with locating physicians, pharmacies, clinic, and hospitals

• Assist the members every need and transfer the members to the correct departments for further assistance.

• Assist the members with creditable coverage attestation and late enrollment penalties.

• Assist the members with billing arrangements, one-time payments, and recurring payments. TRAINED GENERAL WAREHOUSE WORKER

Nissan North America - Canton, MS - March 2015 to August 2015 Canton, MS

PRE-DELIVERY

• Maintain front end alignments

• Maintain rear end alignments

• Maintain clear vison failures

• Maintain headlight aims

9/11/ TO 2/24/2016 Advance Auto Parts Distribution Center Hazlehurst, MS CROSS-TRAINED GENERAL WAREHOUSE WORKER

• Maintain, receive, and stage incoming freight.

• Maintain and stock freight in it designated areas.

• Maintain and pull commercial store orders.

• Maintain and keep a clean work area.

• Assist with clerical and FEDX orders in the absent of the department clerk. CASHIER

McDonalds - Hazlehurst, MS - February 2006 to September 2011

• Maintain great customer service.

• Maintain customer orders in an orderly manner.

• Maintain correct money transaction from and to customer.

• Maintain a clean work area, washing area, dish area, and pre-prepping area. EDUCATION

certification in Business Office Technology

Mississippi Job Corps Center - Crystal Springs, MS August 2008 to June 2009

SKILLS

Computer Skills (9 years), Customer Service (9 years), Computer (9 years), Microsoft Office (9 years), Microsoft Word (9 years), Powerpoint (9 years), Cashier (5 years), dock stocker truck (5 years), dock stocker truck, reach truck (5 years), Pallet Jack (5 years), double pallet jack (5 years), rf gun (5 years), Cooking (5 years), Data Entry (5 years)

CERTIFICATIONS

Busniess computer Technology

January 2018

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