Highly motivated, dedicated, and hard working individual with great customer relation skills pursuing further growth within the customer service industry. Seeking a challenging and rewarding position with a progressive hospitality management organization that will utilize my interpersonal and leadership skills.
State of Maryland Certification
October 1, 2013
Community College of Baltimore County
Adecco/ Care First
Provider Information and Credentialing Analyst
Working in liaison with the Provider Information and Credentialing’s management team to rectify the integrity of physician and nurse practitioners credentials by making outbound contacts guiding each provider through the Carefirst portal in an effort to register and update the provider’s credentials while advocating and training the office manager to take advantage of their self service capabilities for the future. Providing technical support to providers; troubleshooting; training and transferring knowledge to new hires.
Affordable Care Act
Maryland Health Connection
Consolidated Call Center
July 2013-March 2014
Call Center Representative
Provides assistance with applications, collects the necessary eligibility data, and verifies data provided.
Answers questions about available health plan selections and covered services.
Responds to requests to enroll in a health plan and calls to confirm enrollment start date, enrolling and renewing participants in Qualified Health Plans (QHPs), and Medicaid/Maternal Child Health Integrated Program (MCHIP).
Provide assistance navigating the web portal, assist with Advance Premium Tax Credits (APTC) eligibility, and compare QHPs.
Accepts premium payments through various means (credit cards, money order, etc.).
Research and resolve consumer issues and account discrepancies.
Responds to inquiries related to eligibility status, enrollment status, and change in circumstances.
Provide language interpretation services through the Consolidated Services Center in a culturally competent manner.
Refer inquires to Maryland state agencies including Department of Human Resources (DHR), Department of Health and Mental Hygiene (DHMH), QHPs, and Medicaid/MCHIP; Navigators, or agents/brokers as appropriate.
Perform other duties as assigned.
April 2013- July 2013
Customer Service Representative
Greet customers with friendly pleasant smile
Assist customers with entering garage quickly and orderly
Perform all cashier duties when needed such as: bank deposits, cashier reports, safe drops for Dunbar Armor and balance all shift accounts
Maintain a good relationship with the hotel to better assist customers
Update the parking rates for each event that takes place
Assist customers with prepaying
Park N Fly
September 2011- April 2013
Greet customer with a friendly smile
Interact positively and pleasantly with customers and employees
Perform all duties associated with the cashier position including, but not limited to: Read and accurately follow documentations (revenue control equipment, etc) make accurate change, prepare bank deposits, complete reports, deposit charge batches, and balance all shift accounts. Comprehend and operate Park and Fly computers, automated parking systems and other cashier related programs
Maintain knowledge of all discounts, promotions, special offers, etc.
Provide, maintain and ensure complete customer service
Resolve minor customer complaints or concerns
Serve as manager on duty when management is absent from the facility
Directs employee activities ensure 3-5 minute service, record events in management log
Receive incoming calls.
Respond as a result of an inquiry or resolution of problems, concerns, or complaints from field personnel and general agents.
March 2008-September 2011
Front Desk Receptionist
Greet guests upon arrival and departure from the building.
maintain inventory of all hair products and snack items
Maintain cleanliness of salon throughout the day and at closing
Administrative and Basic Office Skills (Type 40 WPM, Fax, Copy, Internet, Email)
Microsoft Office: PowerPoint, Word, Excel, and Access