Customer Service Management

ORHAN SENGUL

619-***-**** Cell

********@*****.***

***************@*****.***

https://www.linkedin.com/in/orhansengul

SUMMARY: Ability to multitask, highly skilled, Resourceful Program Manager with multiple years of program management experience in both research and development and production environments. Skilled in the development of recurring and non-recurring budgets, schedules, product cost profiles and transition of products from development to manufacturing. Experienced in communicating with internal and external departments, customers, and subcontractors. Exceptional verbal and written communications skills with emphasis on team building, strategic planning and financial analysis.

5 MAJOR THINGS I WILL BRING TO YOUR BUSINESS UNIT

* High motivation and results-oriented problem solving abilities

* Excellent communication, presentation and program management skills

* The ability to work effectively within teams or independently

* Creativity, flexibility and dedication

* A wealth of experience and a proven track record

MANAGEMENT QUALIFICATIONS

Program Management

HW Design Program Management

Lead Engineering Design Groups

Ability to multitask multiple Programs

Smartphone Design and Manufacturing

Change Control and Implementation

Cost, Quality, & Schedule Optimization

Results Oriented, Hands-on Management Style

High/Low Volume Manufacturing (SMT, FAT)

Headcount Forecasting, Capacity Planning,

New Product Development/Introduction

Operations and Technical Management

Strategic Business Planning and Budget

Yield Improvement

13 years of Manufacturing/Customer Service and Technical Leadership Experience

Customer Service / Support

PROFESSIONAL EXPERIENCE

QUALCOMM Incorporated San Diego, California (9/99 – Present)

Senior Program Manager- QCT Program management – (12/01 – Present) Responsible for management of the QCT HW Platforms from design to test in order to support chip and SW development. Interface with engineering, sales & marketing, operation, Program Management departments to ensure customer requirements, product cost, quality and delivery requirements are achieved.

Created development schedules of one to two years in length.

Created development budgets of up to $40M for various development efforts.

Aligned with SW teams on development schedule

Led 10 to 30 person multifunctional teams developing next generation products.

Led cross-functional teams transitioning product from development phase to production phase.

Held weekly project meetings to facilitate interdepartmental communication.

Interfaced with various departments throughout the company to achieve program objectives.

Aided Engineering by lab testing early software releases for the Test Phones.

Managed SW activity on internet connectivity device. Facilitated efforts between HW and SW Engineering.

Develop Statements of Work and negotiate contracts for key components including antennas, LCDs, PWBs

Worked with customers, suppliers, material planning, and procurement to obtain needed materials to meet accelerated schedules.

Conducted regular program cost and status reviews with upper management.

Worked with Operation management team on cost reduction, yield improvement and size reduction efforts.

Manager, Operations - Qualcomm/GlobalStar (9/99 – 12/01) Leading a team of Manufacturing Personnel to improve factory yields. Primary responsibilities are to meet the scheduled daily output numbers, establish feedback process to improve design, test, parts quality, and manufacturing process.

QUALCOMM Personal Electronics (A Joint Venture of QUALCOMM & SONY Inc.)

San Diego, California (11/95 – 8/99)

Manager, Manufacturing (Cellular/PCS Repair and Service) - Responsible for the Repair Technical Management and strategic factory direction of a 500,000 units per month capacity manufacturing (CDMA) technology cellular phones. Leadership responsibilities include managing an organization of 175 Engineers, Technicians and Test operators while directing both production and repair departments in their daily operations. Direct all new CDMA and AMPS Cellular / PCS product introductions for repair and serviceability from proto-type through mass production.

Responsible for managing up to six repair functions across four different shifts, as well as technical management advice and field support to Sony service centers in Rancho Bernardo, Ca., and Nuevo Laredo, Mexico..

Started Repair department from scratch, and built the department to be self-sustaining center that ramped to 363 employees at the Department’s peak.

Successfully managed a high - technology and high volume production repair functions in a complex joint venture arrangement between QUALCOMM and SONY.

Demonstrate expandable manufacturing capabilities such as contracting in handset repair from SONY service and bringing a SONY maquiladora on-line with technical factory support.

Contributed increase in production thru-put yield by 20%

Continuous process improvements resulting in a 40% reduction of repair department head count and 300% increase in productivity while achieved significant quality improvements.

Implementing feedback procedures to solve the root cause of manufacturing defects, inform design engineering to improve new and current product design.

Converted repair department into prevention department to eliminate defects from production.

Initiated and designed Intranet WEB based application data base system to keep track repair and production test data for every single phone factory produced.

Martin Marietta Corporation, San Diego, CA. 1990-1995

SR. TECHNICAL PRODUCTION SUPERVISOR - Interface with production, test engineering and project control, creating work plans, facilities analysis, final assembly and test status reports. Test and repair spacecraft electronic systems. Monitor environmental and acoustic tests, assisting in problem diagnosis and resolution.

Provided staffing for engineering tasks, and support technical organizations.

Assisted engineers testing electronic systems, reducing time demands on key program personnel.

Designated as a lead person by manufacturing organization, assisting test engineering to detect and resolve communication system problems.

EDUCATION:

UCSD EPSE (Executive Program for Scientist and Engineers)

STANFORD UNIVERSITY: Advanced Project/Program Management certified

Bachelor’s degree in Business Administration, Istanbul University (Istanbul, Turkey)

Advanced Electronics, Naval Academy, Istanbul, Turkey,

United States Navy Electronics School,

Dale Carnegie Supervisory/Leadership Training for Managers, Managing Multiple Projects, Objectives and Deadlines, Project Management, Coaching and Teambuilding Skills

Fundamentals of Wireless Communications

ADDITIONAL: Fluent in Turkish. Proficient in a wide variety of PC software programs and platforms

PERSONAL INTERESTS: Soccer, classic cars

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