Customer Service Manager

Shellie Nations Home: 502-***-****

**** ********* *** ****: 502-***-****

Louisville, KY 40213

Email: ***********@*****.***

Summary:

Experienced production assistant proficient in inventory control, shipping and receiving issues, research and working with customer support service. Capable of working well without supervision and completing tasks with speed and accuracy. Demonstrated ability to multitask and prioritize project assignments. Enthusiastic self-starter able to adapt to new concepts quickly while working well under pressure. Skilled in working with SAP, Endura, UPS Worldship, and FedEx.

EXPERIENCE:

RCP Louisville, KY 04/2012 – 09/2014

Inventory Analyst/Quality Control/ Receiving and Shipping

Responsible for monitoring availability of supplies, materials, and products in order to ensure that customers and plants have access to the materials they need. In addition, to monitoring supplier quality and delivery performance, contact point for production scheduler and customer service to resolve all issues that may affect the supply of goods. Daily duties include writing inventory reports, performing cycle counts, and determining periodic asset valuations.

Worked with Accountants to certify annual audit of inventory last 2 years 98% accuracy.

Responsible for inventory stored at two locations Canada and Kentucky.

Reconciled all shipping reports accounting for every order that has been sent out or received in the warehouse.

Inspected receipts of raw materials and finished goods.

oDomestic

oInternational

Resolved issues that occurred in the warehouse, with the customer, or with outside vendor including:

oShort/Over shipments

oShipments that were shipped correctly but not invoiced

oShipments that were invoiced but not shipped

KMC/MUSICORP 11400 Interchange Dr. Ste 101 Louisville, KY 2005-2012

Inventory Control/Production Assistant:

Responsible for all daily shipping reports including clearing of all reports at the end of the month/quarter/year. Resolve all daily shipping issues and monitor inventory in the warehouse. Responsible for the inventory that is completed every year. Trouble shoot issues that arise with orders that are sent out. Backup for all positions in shipping.

Initiated inventory prep every year to accuracy and resolve outstanding issues prior to inventory.

Reconciled all shipping reports accounting for every order that has been sent out or received in the warehouse.

Worked closely with the Customer Service and Sales people to resolve any outstanding discrepancies. Reported discrepancies daily to the Vice President of Sales and the warehouse manager.

Resolved shipping issues that occurred in the warehouse, with the customer, or with the outside vendor including:

oShort/Over shipments

oCrossed or Mixed orders

oShipments that were shipped correctly but not invoiced

oShipments that were invoiced but not shipped

UPS Logistics (UPS SCS) 2240 Outer Loop #15 Louisville, KY 2000-2004

Inventory Control:

Responsible for monitoring all inventory discrepancy reports. Completed all stock checks and reported any issues back to the manager. Resolved all inventory issues with Customer Service. Prep for physical inventory every year. Proficient with processing shipping orders and processing returns in SAP.

EDUCATION:

1991-1995: High

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