Customer Service Manager
Resume:
Karina A. Harris
Los Angeles, CA 90066
Email: **********@*****.***
310-***-**** cell.
SUMMARY: Seeking a full-time position. I am a Team player skilled in Microsoft Suite. Experienced in running all aspects of an office from supplies to procedures including multi-line phone system and Quickbooks. I am fluent in Spanish (read, write & speak). I enjoy a challenging environment I believe that it promotes self-growth and builds character.
EXPERIENCE:
Robert Half (on assignment Asendia USA) Client Service Representative 6/15-12/15
Project Coordination
Daily manage job schedules between customer and partner, evaluate postage and freight to provide client with most efficient cost service and provide postage estimates
Provide necessary pro-forma invoices as well as internal paperwork
Open new postal permits as required and approve proofs of printed material to insure postal compliance.
Customer Service
Compile reports on campaigns to maximize efficiency for future projects
Issue written and oral instructions for client jobs,
Initiate outgoing telephone calls to customers to resolve issues/requests.
Continually investigate discrepancies related to invoices
Prepare and schedule drop shipments with freight company
Provide administrative support to various other departments as requested.
Continually provides first line administrative support for the Sales staff and troubleshoot
Set up new accounts and permanent changes
Continually update and perform data entry functions into various programs
Other duties as assigned.
Ajilon (on assignment ECF) Human Resources Assistant 12/14-4/15
Assist Recruiter with on-boarding process: verify past employment Prepare orientation packets
Distribute weekly job listing
Maintain data bases and files: input data for a variety of reports and special projects
General upkeep of office
Jetstream Aps-Customer Service/Case Manager-02/12 – 02/13
Contact medical facilities to obtain medical records for patients applying for life insurance.
Comfortable with a heavy call volume and have a strong phone presence.
Very detail-oriented and computer-savvy.
Learn quickly and work well with little supervision
Showroom Manager-Ashbury Hides-11/10 – 11/11
Manage day to day operations.
Assist clients with sample selections
Take care of special projects, i.e. Customer List update and Sample Box assembly
Procure new business leads
Assist with taking inventory of both corporate and showroom
Project Manager Assistant-Associates Purchasing- 05/06 - 02/09
Managed and placed client orders and updated status sheets, arranged for delivery and installation.
Cared for clients needs regarding damage/warranty issues.
Prepared Sales Agreements, Status Reports and Payment Arrangements.
Maintained substantial office library of hundreds of vendors and scheduled vendor presentations.
Managed office day to day processes including answering phones, mail and supply inventory.
Helped Accounting Dept. with filing and misc. paperwork. Ran office errands when needed.
Office Manager /Executive Architectural Assistant
Abaldo Ent. Architectural Design and Development- 11/04 – 05/06
Managed the office in day to day processes.
Researched potential projects as well as current ones.
Prepared contracts, agreements, and invoices.
Researched and acquired bids for all projects.
Prepared and maintained Critical Path and Construction Schedules.
Education
West Los Angeles College-
Skills
Self-starter, with ability to work in a fast paced environment
Good organizational skills and follow–through.
Created/Designed Marketing Material and Portfolio.
Computer skills: File Maker Pro, Peachtree, ACT, MAS 90, Mas500, Samosa, BOA, Lettershop, QuickBooks as well as familiarity with Yardi and Adobe Photoshop 7.0, Access and PDF creator. Experience using FTP sites. I also type 65wpm.
Proficient in all office machines including laminators, binders, copiers and carbon copy machines.
Misc:
Worked on special projects at Krupin Partners
Maintain my own business
Do Volunteer Work
References Available Upon Request
Contact this candidate