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Customer Service Manager

Santa Monica, California, United States
December 22, 2015

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Karina A. Harris

**** ******* ***. *** *

Los Angeles, CA 90066


310-***-**** cell.

SUMMARY: Seeking a full-time position. I am a Team player skilled in Microsoft Suite. Experienced in running all aspects of an office from supplies to procedures including multi-line phone system and Quickbooks. I am fluent in Spanish (read, write & speak). I enjoy a challenging environment I believe that it promotes self-growth and builds character.


Robert Half (on assignment Asendia USA) Client Service Representative 6/15-12/15

Project Coordination

Daily manage job schedules between customer and partner, evaluate postage and freight to provide client with most efficient cost service and provide postage estimates

Provide necessary pro-forma invoices as well as internal paperwork

Open new postal permits as required and approve proofs of printed material to insure postal compliance.

Customer Service

Compile reports on campaigns to maximize efficiency for future projects

Issue written and oral instructions for client jobs,

Initiate outgoing telephone calls to customers to resolve issues/requests.

Continually investigate discrepancies related to invoices

Prepare and schedule drop shipments with freight company

Provide administrative support to various other departments as requested.

Continually provides first line administrative support for the Sales staff and troubleshoot

Set up new accounts and permanent changes

Continually update and perform data entry functions into various programs

Other duties as assigned.

Ajilon (on assignment ECF) Human Resources Assistant 12/14-4/15

Assist Recruiter with on-boarding process: verify past employment Prepare orientation packets

Distribute weekly job listing

Maintain data bases and files: input data for a variety of reports and special projects

General upkeep of office

Jetstream Aps-Customer Service/Case Manager-02/12 – 02/13

Contact medical facilities to obtain medical records for patients applying for life insurance.

Comfortable with a heavy call volume and have a strong phone presence.

Very detail-oriented and computer-savvy.

Learn quickly and work well with little supervision

Showroom Manager-Ashbury Hides-11/10 – 11/11

Manage day to day operations.

Assist clients with sample selections

Take care of special projects, i.e. Customer List update and Sample Box assembly

Procure new business leads

Assist with taking inventory of both corporate and showroom

Project Manager Assistant-Associates Purchasing- 05/06 - 02/09

Managed and placed client orders and updated status sheets, arranged for delivery and installation.

Cared for clients needs regarding damage/warranty issues.

Prepared Sales Agreements, Status Reports and Payment Arrangements.

Maintained substantial office library of hundreds of vendors and scheduled vendor presentations.

Managed office day to day processes including answering phones, mail and supply inventory.

Helped Accounting Dept. with filing and misc. paperwork. Ran office errands when needed.

Office Manager /Executive Architectural Assistant

Abaldo Ent. Architectural Design and Development- 11/04 – 05/06

Managed the office in day to day processes.

Researched potential projects as well as current ones.

Prepared contracts, agreements, and invoices.

Researched and acquired bids for all projects.

Prepared and maintained Critical Path and Construction Schedules.


West Los Angeles College-


Self-starter, with ability to work in a fast paced environment

Good organizational skills and follow–through.

Created/Designed Marketing Material and Portfolio.

Computer skills: File Maker Pro, Peachtree, ACT, MAS 90, Mas500, Samosa, BOA, Lettershop, QuickBooks as well as familiarity with Yardi and Adobe Photoshop 7.0, Access and PDF creator. Experience using FTP sites. I also type 65wpm.

Proficient in all office machines including laminators, binders, copiers and carbon copy machines.


Worked on special projects at Krupin Partners

Maintain my own business

Do Volunteer Work

References Available Upon Request

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