Customer Service Manager
Resume:
STACY THOMPSON
***** ****** **, ***** ********* CA 91605
***************@*****.***
Server, Daily Grill Burbank, CA
Provide highest level of customer service, assure guest satisfaction, greet and educate guests on menu items, take orders, complete side work, maintain clean and orderly work area 8/04 to 5/15
Shift Manager/Event Coordinator/Bartender/Server, SECO New American Pasadena, CA
(Formerly Café 140 South and Crocodile Café)
Effectively managed FOH staff ensuring smooth operation of the restaurant, resolved customer complaints, ensured efficient operations by scheduling FOH staff according to restaurant needs, processed payroll, inventory and ordering of office supplies, created and implement monthly special drink menus, booking of private parties. Assisted in opening new restaurant when they remodeled and became SECO; duties included interviewing/hiring, ordering of new supplies, creating POS layout for entirely new menu, meeting with managers/owners to ensure smooth operations, training and completion of new hire paperwork for new employees. 2/14 to present
Founder and Artistic Director, Fringe Theatre Company North Hollywood, CA Created my own theatre company, responsible for all aspects of running the company: choosing/creating productions, directing, training members on light/sound board operation, scheduling of all events, including auditions, rehearsals, performances, workshops, and meetings, keeps track of active members and dues payments, designs programs for all productions.
6/13 to 1/14
Co-Artistic Director, Mirror Theater Company North Hollywood, CA Created and scheduled all events, including auditions, rehearsals, performances, workshops, and meetings, kept track of active members and updated contact sheet accordingly, designed programs for all productions, marketing/ticketing for all productions, Box Office reconciliation, general theatre maintenance (This was a volunteer position) 8/05 to 1/06
Catering Manager, Smith Brothers Restaurants Pasadena, CA Supervised up to 10 employees for press-box catering at the Rose Bowl for all UCLA home games, as well as the Rose Bowl game, dealt with and ensured satisfaction of VIP guests 2/05 to 12/07
Company Manager/Board President, Company of Angels Theatre Los Angeles, CA Responsible for scheduling of all events, including auditions, rehearsals, performances, workshops, and meetings, compilation and layout of monthly member newsletter, kept track of active members and updated contact sheet accordingly, designed programs for all productions, created and distributed New Member Packets (This was a volunteer position)
8/03 to 7/04
Shift Manager, Crocodile Café Burbank, CA
Managed up to 20 employees, dealt with customer complaints, payroll, scheduling, inventory and ordering of: alcohol, bar supplies, office supplies, china and silver, created and implemented monthly special drink menus 8/01 to 8/03
Server/Trainer, Crocodile Café Burbank, CA
Took orders from guests, entered into computer, assured guest satisfaction by maintaining a friendly and accommodating attitude, trained new servers
11/96 to 8/01
Customer Service Rep, ECN Studio City, CA
Dealt with clients via phone, processed client orders, general office work 5/94 to 9/96
Administrative Assistant to Director of Facilities, Marriott Hotel Burlington, MA Answered phones, processed PO=s, reconciled invoices, accepted and dispatched maintenance calls, scheduling, took monthly meeting minutes, managed DOF=s schedule
Chairperson of the “Communications & Awareness” Committee Planned parties and organized games and contests for over 300 employees, responsible for creation, layout, editing and distribution of quarterly AQuality Newsletter@ 1/94 to 5/94
Room Service Server/Operator, Marriott Hotel Burlington, MA Took, prepared and delivered orders, worked Micros computer system, balanced register Hostess for Foxglove Restaurant
2/92 to 12/93
Reservations Supervisor, Marriott Hotel Burlington, MA Handled problem calls, weekly forecasting, implemented sell strategies, facilitated weekly ASell Strategy@ meetings with Executive members of hotel staff, scheduling, facilitated monthly department meetings, was responsible for interviewing, hiring and conducting reviews of Reservations Sales Agents 11/89 to 2/92
Reservations Sales Agent, Marriott Hotel Burlington, MA Took computerized reservations, responded to phone inquiries, processed daily reports EDUCATION
Graduated Woburn High School, June 1989 Woburn, MA BA in Theatre from University of Southern California, May 2003 Los Angeles, CA SKILLS
MS Word, Excel, WordPerfect, Internet, Facebook, Instagram, Micros, HSI, Maitre=d, Open Table HOBBIES & INTERESTS
Theatre, reading, writing, directing, DIY/home improvement, Yoga, sewing, crafts, cooking
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