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Customer Service Assistant

Location:
Houston, Texas, United States
Posted:
December 22, 2015

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Resume:

Rita Cardenas

713-***-****

acsvx2@r.postjobfree.com

Objective

To make contribution to the best of my ability where my skills and experience can be highly utilized and to continuously strive for higher achievement through hard work, education and acquired skills.

Special Skills

Bilingual in Spanish,

Flexible, enthusiastic, disciplined and capable of carrying out variety of tasks

Mastery of Microsoft office programs, Word, Excel, PowerPoint,

Ten- Key by Touch, Data Processing, General Ledger, Accounting Reconciliations

SAP, Various Oracle Levels, Apptricity, Kofax, Ariba, E-file Cabinet, Yardi, One Site

Experienced in customer service, attention to detail, with ability to effectively resolve issues in a timely manner, for customer satisfaction and positive experience

Accustomed to working in high fast paced environment, with the ability to multi task projects effectively and meet deadlines

Education

Houston Community College (Houston, Texas) Current-Expected Graduation Date 2017

Professional Experience

Liberty Staffing / Hire Priority - (Apartment Industry) 03/13- Present 2015

Bilingual Leasing Agent – Part Time Basis

Greet prospects and qualify by covering all criteria, by asking questions to complete guest cards

Demonstrate community and apartment model provide product details to clients, communicate the features and benefits to close the sale

Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing Requirements

Inspect models available and market ready apartments, communicate related service needs to Property

Type lease and complete appropriate paperwork and input into Yardi System accurately and on time

Accept rental payments and give to Assistant Community Manager Responsible for listening to, understanding, and interpreting spoken statements from one language to another

Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software

Cyracom Language Solutions - (Language Interpreting Services) 06/15-8/15

Over The Phone Interpreter

Responsible for listening to, understanding, and interpreting spoken statements from one language to another

Facilitate effective communication between two parties that do not speak a similar language by converting one spoken language to another and, relay the style and tone of the original language

Responsible for attending training course to learn medical terminology to effectively communicate between, patients, doctors nurses and other medical staff

Provide language services for various industries, including but not limited to Healthcare patients, Emergency 911, Legal, Financial Institutions, Government and Healthcare Insurance

Amerigas/PTI – (Oil & Gas Industry) Solomon Edwards 10/14- 03/2015

Exception Accounting Assistant – Temporary Winter Project l Position

Responsible for assisting the Logistics Group, to ensure all propane dispatched loads are correctly closed in a timely and efficient manner.

Analyze system generated reports, determining which loads are to be worked on by geographical regions.

Investigate and reconcile loads with billing discrepancies, by collaborating with people internal to the transportation, supply and accounting groups, as well as external suppliers and freight carriers

Review and trouble shoot invoices, exception reporting, and contact proper departments to collect information; resolving supplier invoices

Distribution Now – (Oil & Gas Industry) Partners in Staffing 06/14- 09/2014

Accounts Payable Analyst – Temporary Contract Back Fill Position

Full High Volume AP Cycle - 3 way PO match, reconciling, research, and process payments in accordance with policy and procedures

Coordinate and maintain PO records for proof of delivery, loading documentation, and packing slips, Assist with research and recommend policies and procedures to improve effectiveness of the AP function for internal control and customer services

Provide customer service for vendor calls regarding invoice and statement payment status.

Sunoco Logistics – (Oil & Gas Industry) Solomon Edwards 03/14- 06/2014

Accounting Coordinator – Temporary Contract Back Fill Position

Responsible for reconciling, researching, and processing payments in accordance with policy and procedures

Analyze and prepare A/P and G/L entries and reconciliations against Bank Statements and SAP entries

Assist with preparation and be a liaison with various departments to ensure reporting data is accurate for effective month end closing

Provide instructions for resolving discrepancies within the PO initiating departments

Prepare various treasury reports related to the needs of the accounting and treasury departments

Create Excel Reports with Accounts Payable, Accounts Receivable Bank Statement Data,

For auditing, reconciling against discrepancies

Champion Technologies – (Oil & Gas Industry) Solomon Edwards Accounting Assistant – Company Buy Out Overseas

Full High Volume AP Cycle - 3 way PO match, reconciling, research, and process payments in accordance with policy and procedures

Coordinate and maintain PO records for proof of delivery, loading documentation, and packing slips, Assist with research and recommend policies and procedures to improve effectiveness of the AP function for internal control and customer services

Provide accurate and effective documentation relative to AP training for travel with SAP implementation team to Buenos Aires, Argentina

Review posted invoices in SAP for completeness and accuracy

Provide instructions for resolving discrepancies within the PO initiating department

Cameron – (Oil & Gas Industry) Burnett Staffing 03/12 – 06/2013

Accounting Assistant – Temporary Contract Assignment

Review and validate vendor invoices through Kofax for approval and payment processing

Assist with month end closures

Maintain vendor data maintenance up to date, in SAP by creating or updating vendor information

Prepare and process payment by checks, using SAP System, Domestic and Foreign wire transfers, ACH Payments

Responsible for voiding checks in SAP and issuing a stop payment through bank database

Verify and process employee expense reports through Apptricity

Manage and follow up accounts for fund transfers,

Prepare various accounting reports related to the needs of the Accounting department

Telvent – (Information Technology & Industrial Industry) 02/11 – 01/2012

Treasury Assistant – Company Buy Out Position Ended

Review and set up vendor invoices up for payment through SAP

Prepare and process payment by checks, using SAP System, Domestic and Foreign wire transfers, ACH Payments

Verify and process employee expense reports through SAP Manage and follow up accounts for fund transfers

Analyze and prepare A/P and G/L entries and reconciliations against Bank Statements and SAP entries

Manage and follow up accounts for fund transfers,

Produce weekly reports for outgoing payments per domestic and foreign currencies

Upload Manual and Electronic Daily Bank Statements, into SAP and prescribed Excel Spreadsheet Format

Prepare various treasury reports related to the needs of the finance and treasury departments

Center Point Energy, Inc– (Utilities & Natural Gas Industry) 03/09 - 10/10

Customer Service Specialist – Schedule Shift Changes

Responded to all incoming calls for existing customers and provided quality care to resolve customer billing inquiries through SAP

Received incoming calls for new customers that were requesting to establish new accounts through SAP and provided them with understanding of company programs and services

Responsible for receiving all Natural Gas and Electric Emergency calls and issuing emergency service orders through SAP pertaining to each particular emergency call

Royalton at River Oaks, Mosaic of Houston – (Real Estate Industry) 01/05 – 12/08

Executive Assistant / Closing Coordinator- Developer Relocated

Responsible for generating real estate purchase contract agreements, for over 400 luxury homes

Build and manage relationships with buyers, title companies, mortgage brokers and real estate agents

Responsible for monthly payroll commission management, for on staff realtors and cooperating brokers

Maintain and manage company data base system which entails data entry for over 2000 plus prospects

Assisted in a wide range of duties, sales, managing sales team, performed walk-trough with buyers

Operated Builder Community Management System (CMS) software which entails report generation

marketing results



Contact this candidate