Customer Service Assistant
Resume:
Rita Cardenas
********@*****.***
Objective
To make contribution to the best of my ability where my skills and experience can be highly utilized and to continuously strive for higher achievement through hard work, education and acquired skills.
Special Skills
Bilingual in Spanish,
Flexible, enthusiastic, disciplined and capable of carrying out variety of tasks
Mastery of Microsoft office programs, Word, Excel, PowerPoint,
Ten- Key by Touch, Data Processing, General Ledger, Accounting Reconciliations
SAP, Various Oracle Levels, Apptricity, Kofax, Ariba, E-file Cabinet, Yardi, One Site
Experienced in customer service, attention to detail, with ability to effectively resolve issues in a timely manner, for customer satisfaction and positive experience
Accustomed to working in high fast paced environment, with the ability to multi task projects effectively and meet deadlines
Education
Houston Community College (Houston, Texas) Current-Expected Graduation Date 2017
Professional Experience
Liberty Staffing / Hire Priority - (Apartment Industry) 03/13- Present 2015
Bilingual Leasing Agent – Part Time Basis
Greet prospects and qualify by covering all criteria, by asking questions to complete guest cards
Demonstrate community and apartment model provide product details to clients, communicate the features and benefits to close the sale
Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing Requirements
Inspect models available and market ready apartments, communicate related service needs to Property
Type lease and complete appropriate paperwork and input into Yardi System accurately and on time
Accept rental payments and give to Assistant Community Manager Responsible for listening to, understanding, and interpreting spoken statements from one language to another
Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
Cyracom Language Solutions - (Language Interpreting Services) 06/15-8/15
Over The Phone Interpreter
Responsible for listening to, understanding, and interpreting spoken statements from one language to another
Facilitate effective communication between two parties that do not speak a similar language by converting one spoken language to another and, relay the style and tone of the original language
Responsible for attending training course to learn medical terminology to effectively communicate between, patients, doctors nurses and other medical staff
Provide language services for various industries, including but not limited to Healthcare patients, Emergency 911, Legal, Financial Institutions, Government and Healthcare Insurance
Amerigas/PTI – (Oil & Gas Industry) Solomon Edwards 10/14- 03/2015
Exception Accounting Assistant – Temporary Winter Project l Position
Responsible for assisting the Logistics Group, to ensure all propane dispatched loads are correctly closed in a timely and efficient manner.
Analyze system generated reports, determining which loads are to be worked on by geographical regions.
Investigate and reconcile loads with billing discrepancies, by collaborating with people internal to the transportation, supply and accounting groups, as well as external suppliers and freight carriers
Review and trouble shoot invoices, exception reporting, and contact proper departments to collect information; resolving supplier invoices
Distribution Now – (Oil & Gas Industry) Partners in Staffing 06/14- 09/2014
Accounts Payable Analyst – Temporary Contract Back Fill Position
Full High Volume AP Cycle - 3 way PO match, reconciling, research, and process payments in accordance with policy and procedures
Coordinate and maintain PO records for proof of delivery, loading documentation, and packing slips, Assist with research and recommend policies and procedures to improve effectiveness of the AP function for internal control and customer services
Provide customer service for vendor calls regarding invoice and statement payment status.
Sunoco Logistics – (Oil & Gas Industry) Solomon Edwards 03/14- 06/2014
Accounting Coordinator – Temporary Contract Back Fill Position
Responsible for reconciling, researching, and processing payments in accordance with policy and procedures
Analyze and prepare A/P and G/L entries and reconciliations against Bank Statements and SAP entries
Assist with preparation and be a liaison with various departments to ensure reporting data is accurate for effective month end closing
Provide instructions for resolving discrepancies within the PO initiating departments
Prepare various treasury reports related to the needs of the accounting and treasury departments
Create Excel Reports with Accounts Payable, Accounts Receivable Bank Statement Data,
For auditing, reconciling against discrepancies
Champion Technologies – (Oil & Gas Industry) Solomon Edwards Accounting Assistant – Company Buy Out Overseas
Full High Volume AP Cycle - 3 way PO match, reconciling, research, and process payments in accordance with policy and procedures
Coordinate and maintain PO records for proof of delivery, loading documentation, and packing slips, Assist with research and recommend policies and procedures to improve effectiveness of the AP function for internal control and customer services
Provide accurate and effective documentation relative to AP training for travel with SAP implementation team to Buenos Aires, Argentina
Review posted invoices in SAP for completeness and accuracy
Provide instructions for resolving discrepancies within the PO initiating department
Cameron – (Oil & Gas Industry) Burnett Staffing 03/12 – 06/2013
Accounting Assistant – Temporary Contract Assignment
Review and validate vendor invoices through Kofax for approval and payment processing
Assist with month end closures
Maintain vendor data maintenance up to date, in SAP by creating or updating vendor information
Prepare and process payment by checks, using SAP System, Domestic and Foreign wire transfers, ACH Payments
Responsible for voiding checks in SAP and issuing a stop payment through bank database
Verify and process employee expense reports through Apptricity
Manage and follow up accounts for fund transfers,
Prepare various accounting reports related to the needs of the Accounting department
Telvent – (Information Technology & Industrial Industry) 02/11 – 01/2012
Treasury Assistant – Company Buy Out Position Ended
Review and set up vendor invoices up for payment through SAP
Prepare and process payment by checks, using SAP System, Domestic and Foreign wire transfers, ACH Payments
Verify and process employee expense reports through SAP Manage and follow up accounts for fund transfers
Analyze and prepare A/P and G/L entries and reconciliations against Bank Statements and SAP entries
Manage and follow up accounts for fund transfers,
Produce weekly reports for outgoing payments per domestic and foreign currencies
Upload Manual and Electronic Daily Bank Statements, into SAP and prescribed Excel Spreadsheet Format
Prepare various treasury reports related to the needs of the finance and treasury departments
Center Point Energy, Inc– (Utilities & Natural Gas Industry) 03/09 - 10/10
Customer Service Specialist – Schedule Shift Changes
Responded to all incoming calls for existing customers and provided quality care to resolve customer billing inquiries through SAP
Received incoming calls for new customers that were requesting to establish new accounts through SAP and provided them with understanding of company programs and services
Responsible for receiving all Natural Gas and Electric Emergency calls and issuing emergency service orders through SAP pertaining to each particular emergency call
Royalton at River Oaks, Mosaic of Houston – (Real Estate Industry) 01/05 – 12/08
Executive Assistant / Closing Coordinator- Developer Relocated
Responsible for generating real estate purchase contract agreements, for over 400 luxury homes
Build and manage relationships with buyers, title companies, mortgage brokers and real estate agents
Responsible for monthly payroll commission management, for on staff realtors and cooperating brokers
Maintain and manage company data base system which entails data entry for over 2000 plus prospects
Assisted in a wide range of duties, sales, managing sales team, performed walk-trough with buyers
Operated Builder Community Management System (CMS) software which entails report generation
marketing results
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