Customer Service Representative
Resume:
TONGULA BROOKS
Sunrise, FL *****
*************@**********.***
CUSTOMER SERVICE REPRESENTATIVE
Customer care professional with a background in call center settings, both inbound and outbound. Skilled at building relationships and providing creative solutions to resolve customer issues while exceeding company financial benchmarks.
Western Resort 10/2015-Present
Customer Service
Greeted 200 Entrepreneurs who came to a class to improve their business so it can become a success
Set up client attraction area for a professional display
Prepared 200 booklets, badges, Vip packages, and upgraded packages as were offered to the business owners
United Collection Bureau 11/2012-7/2013
Collector
Placed 130 outbound calls to clients on a daily basis for collection on past due credit card debt
Utilized skip tracing procedures to locate clients through the computer, via mail, relatives, friends, and employers
Collected up to different amounts of money each month, my highest was $50,000
Negotiated payments with clients either as lump sum or periodic payments
Followed state collection regulations for all states
Recorded daily collection
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