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Customer Service Representative

Location:
Sunrise, Florida, United States
Salary:
13.00
Posted:
December 22, 2015

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Resume:

TONGULA BROOKS

Sunrise, FL *****

acsvwv@r.postjobfree.com

954-***-****

CUSTOMER SERVICE REPRESENTATIVE

Customer care professional with a background in call center settings, both inbound and outbound. Skilled at building relationships and providing creative solutions to resolve customer issues while exceeding company financial benchmarks.

Western Resort 10/2015-Present

Customer Service

Greeted 200 Entrepreneurs who came to a class to improve their business so it can become a success

Set up client attraction area for a professional display

Prepared 200 booklets, badges, Vip packages, and upgraded packages as were offered to the business owners

United Collection Bureau 11/2012-7/2013

Collector

Placed 130 outbound calls to clients on a daily basis for collection on past due credit card debt

Utilized skip tracing procedures to locate clients through the computer, via mail, relatives, friends, and employers

Collected up to different amounts of money each month, my highest was $50,000

Negotiated payments with clients either as lump sum or periodic payments

Followed state collection regulations for all states

Recorded daily collection



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