Customer Service Sales

R A C H E L L E A. H U M P H R E Y

• J * * * * J A Y @ Y A H O. C O M

**** ********** ***** • S T O C K T O N, C A 9 5 2 0 7 • (2 0 9) 4 0 5 - 4 3 8 0 OBJECTIVE

To leverage my 14+ years of professional client facing experience, problem solving skills, and strong organizational abilities to secure an entry level office administration position. EXPERIENCE

July 2012-Current Dignity Health Stockton, CA

Food Service Worker

Apportioned and served food to facility residents, employees, or patrons.

Trained, assisted co-workers.

Checked the quantity and quality of received products.

Examined trays to ensure that they contained required items according to diet.

Located items requested by patients and hospital staff.

Stocked and rotated products, stocked supplies, and paper goods in a timely basis Aug. 2011 – Aug. 2012 United States Postal Service Tracy, CA PSE Clerk, Sales Associate

Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Rent post office boxes to customers and verified that information in the computer system was up-to-date and accurate.

Processed and issued money orders for customers.

Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.

Keep money drawers in order, and record and balance daily transactions.

Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.

Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.

Register, certify, and insure letters and parcels. May 2008 - Nov. 2013 IN-N-Out Burger Stockton, CA

Team Member, Customer Service

Upheld high standards of customer service during high-volume, fast-paced operations

Communicated clearly and positively with coworkers and management

Mastered point-of-service (POS) computer system for automated order taking

Handled currency and credit transactions quickly and accurately

Followed procedures for safe food preparation, assembly, and presentation

Assisted management with inventory control and stock ordering

Built loyal clientele through friendly interactions and consistent appreciation

Resolved complaints promptly and professionally

Aug. 2007 - Aug. 2008 Metro PCS Stockton, CA

Customer Service Representative

Greets customers in a timely, professional and positive manner to create a positive sales/buying experience for the customer

Identifies the customer's needs and provide information related to the variety of products and services

Handles all administrative aspects of the sale including paperwork to establish service, accepting customer payments and filing completed orders

Maintains files of existing and potential customers

Performs sales tracking and related reporting Store Processes & Procedures

Reads and understands all current and new company policies and procedures and market specific objectives as applicable

Maintains floor stocking levels, displays and help ensure that the store is clean and presentable to customers

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Nov. 2005 – Feb. 2006 Starbucks Stockton, CA

Barista

Thoroughly explained the characteristics and descriptions of retail merchandise and beverages on the menu to customers.

Anticipates customer and store needs by constantly evaluating environment and customers for cues.

Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift

Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer

Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

Provides quality beverages, consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Aug. 2003 – Nov. 2004 Selix Formal Wear Pleasanton, CA Assistant Manager/Wedding Register

Delivered excellent customer service by greeting and assisting each customer.

Addressed customer inquiries and resolved complaints.

Stocked and restocked inventory when shipments were received.

Trained all new employees on store procedures and policies.

Maintained daily record of all transactions.

Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Consistently met and exceeded department expectations for productivity and accuracy levels. . EDUCATION

1999-2003 West High School Tracy, CA

High School Diploma

2013-Current San Joaquin Delta College Stockton, CA

AA in Business Management (In progress)

REFERENCES

Available Upon Request

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