Project Management

**+ years(* years in PBM, CVS Health) experience of providing technical-functional & architectural solutions /Developing and maintaining the existing systems in (AS/400) using RPG and Synon. Also responsible for leading27 member offshore team. Now playing as a Sr. technical lead for ABN Bank client

SPECIFIC EXPERTISE

Expertise in different business domains like Pharmacy Benefit management (PBM) for 5 Years, Retail, Banking and Logistics

Expertise in SDLC process

Proactive self-starter with track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles and making things happen.

Creative, dependable and enthusiastic change agent with proven record of accomplishment in improving efficiencies, reducing time, and increasing quality

Exceptional ability to maintain and build customer relationships.

Effective communication skills; performed planning/coordination between globally located teams (India, USA and Europe countries).

Project delivery under stringent timeliness and high pressure

Extensive experience in people management. Good reputation on motivating people and bringing significant improvements in productivity

Successfully managed complex Development projects in limited time and resources along with rapidly evolving requirements

FUNCTIONAL EXPERIENCE

SMEin Claim Adjudication, ‘Member Eligibility load Process’, ‘Medicare Part D Transition Process’ & ‘Medicaid Process’ and Client Migration

Extensive experience in working on various functional areas of pharmacy benefit management such as – Member Eligibility, Prior authorization load, Benefit Plan design, Formulary & Non Formulary setups, Drug-List design, Step Therapy, Refills, LTC (Long Term Care) functionality, Coordination of Benefits (COB), Single Transaction coordination of benefits (STCOB)

Extensive experience in claim analysis and claim adjudication system

EDUCATION & ACHIEVMENTS

DEGREE Masters in Computer Application

ACHIEVEMENTS: Appreciated from CIO of CVS till IT director for successful completion/implementation of Transition Fill project with high quality and short span of time. Got appreciations for delivery Aetna Med-d, Medicare projects, and for varies projects till July 2013

TECHNICAL SKILLS

LANGUAGES :AS400, RPG/400, RPG IV, CLP, Cool2E (SYNON)

TOOLS USED :Hawkeye, Aldon, MicrosoftSharepoint

MANAGEMENT SKILLS :Effort Estimation, Design Presentations, Offshore team coordination and management in terms of deliverables, Onsite & offshore team management

AUTOMATION :Written tools to submit/automate and compare the Transition Fill claims (8K) within 15min. Also this is used in every release to make sure the functionality is working fine or not broken. Developed “Impact analyzer Tool”, used to find the impacted program for any changes.

PROFESSIONAL EXPERIENCE

Project : APPEL (Production Support)

Role : Sr Technical Lead & Project Lead

Organization : ABN AMRO Bank, IL

Duration : FEB -2015 to PRESENT

Award/Highlights : As Hawkeye is not available, written a tool to find the call tree and impacted programs to reduce the impact analysis time

OLYMPIC software has both consumer banking and private banking functionalities along with Diamond business functionality. ABN Bank has contract with vendor ERI to run their banking business across Europe countries where they have established business. It’s been widely used across Europe and few countries in Asia such as Singapore and UAE. ABN has small presence in USA as well.

Olympic Banking System keeps track electronically of all data modifications occurring through the transactions available in the software.

This basic principle, applied by the Olympic Banking System to operational processes, ensures strict access management at all stages in the process:

Responsibilities:

Involved in requirement gathering and supporting business analyst

Providing suggestions/solutions to business for their requests

Understanding, Planning and estimating the project

Coordinate/Discusses and get the approval on all estimates from clients including answering qrys

Providing architectural and technical solutions to complex requirements and issues

Reviewing/Analyzing the RCA document for root cause for a job failure and any new enhancement requirements

Presenting/Reviewing and helping team in creating high level and detailed design documents

Taking care reviewing/delivery of Coding, Test plan and testing with a coordination of offshore and Onshore teams.

Creating and managing build & deployment

Provide after deployment support

As a RTB lead,

Manage the planning of onshore and offshore TCS team for RTB activities

Track and resolve with the offshore team for the RTB issue/activities

Co-ordinate with other vendors such as ERI/IBM/JIWAY for the timely delivery/deployment for integration testing

Support AAB internal team in further optimization, documentation, analysis

Project : YOW (Your Other Warehouse)

Role : Sr Technical Lead & Project Lead

Organization : The Home Depot,USA

Duration : Nov -2013 to Jan -2015

Award/Highlights : Sr Tech Lead & Project Lead (Managed 27 member team)

The Home Depot was found in 1978 in Atlanta, Georgia and has become the world's largest home improvement retailer, operating 2242 stores across the US and Canadian geographies. The Home Depot is the world’s largest home improvement specialty retailer and the second largest retailer in the United States. The company employs approximately 331,000 associates and has 2242 stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot has been recognized by Fortune as the No.1 Most Admired Specialty Retailer for 2005.The Home Depot currently operates in 50 U.S. states and in the District of Columbia, Puerto Rico, 10 Canadian provinces, Mexico and China. Also The Home Depot has sourcing offices in China.

As part of this project the warehouse maintenance is done using AS/400 servers and we have 7 boxes to maintain the warehouse application to run. The application called MINCRON runs on AS/400 to manage day today activities. Major deployment on which systems were brought down across all US were done with a frequency of every 2 months. Minor release happens every week.

Sr Tech Lead Responsibilities:

Providing architectural and technical solutions to complex requirements and issues

Reviewing/Analyzing the RCA document for root cause for a job failure and any new enhancement requirements

Presenting/Reviewing and helping team in creating high level and detailed design documents

Managing/Reviewing delivery of Coding, Test plan and testing with a coordination of offshore and Onshore teams.

After sign off from Unit testing/code walk-through the code is moved to respective environment for Integration and QA testing using Aldon activities

Monitoring and Managing MIMIX replication process across 4 servers and fixing issues

Promotion/demotion activities in diff boxes

Resolving daily support issues

PL Responsibilities:

Understanding, Planning and estimating the project

Creating and managing build & deployment

Providing leadership to the team through the various phases of Software Development Life Cycle

Recruitment/Releasing of resources

Presenting status to the THD and TCS’ management

Liaising/ Interacting with offshore and onsite management for resolving issues

Tracking performance, doing work assessment of subordinates and recommending for promotions

Involved in PMR and Audit reviews

Project : RxClaim (PharamaCare, RXA and AETNA client migrations)

Role : Sr Developer Analyst and Solution Architect

Organization : CVS Health (CVS Caremark),USA

Duration : Oct-2008 to OCT 2013

Award/Highlights : Exceeded All Expectations, Got Promoted, Awarded as best Team

CVS Caremark Corporation is an integrated pharmacy services provider, combining a United States pharmaceutical services company with a U.S. pharmacy chain. Caremark Pharmacy Services, one of the nation's leading pharmacy benefit management (PBM) companies, provides comprehensive prescription benefit management services to over 2,000 health plans, including corporations, managed care organizations, insurance companies, unions and government entities.

During the tenure with CVS, I was part of below major projects:

1.AETNA Commerical/Med-D migration and its adjudication projects

2.AETNA Enchantment on SMART edits

3.Eligibility changes and Production Heat tickets

4.Adjudication changes requested by CVS business

5.RXA Migration and its GAP projects

6.Pharmacare migrations, GAPs and CET’s

Responsibilities as Solution Architect /Developer Analyst:

Attending requirement gathering meetings to understand the requirement and to suggest best solutions to business users

Analyzing business rules of an existing system with respect to the requirements documents

Guiding/Providing functional/technical solutions to the team based on the given requirements

As the Impacted functionality is identified, the next step is to find out the impacted Programs along with complexities.

For every impacted element, the complexity is identified to create a proper estimation

Coordinate with Tech leads to get the approval

Creating high level and detailed design documents

Coding, Creating Unit test plan and perform testing with a coordination of offshore.

After sign off from Unit testing/code walk-through the code is moved to respective environment for Integration and QA testing using Aldon activities

Perform Pre/Post deployment support activities

Written many tools to increase the productivity and effort

Project : CTI (Corporate Real Estate)

Role : Production Support Analyst

Organization : Bank of America, USA

Duration : Sep -06 to Sep-08

Award/Highlights : Exceeded All Expectations

CTI is one of the real estate management system for Bank of America. Their application is running on AS/400 and Java. It supports different interfaces for managing the properties owned by Bank of America.It facilitates the tracking of the property, space allocation and rent & lease details of all the bank properties thus helping the business decisions to be made for utilizing the bank properties efficiently

Responsibilities:

Perform production support to ensure stability of the application

Impact analysis and Estimation.

Creates a Project Plan which involves the total effort for development and testing and get it approved from client.

Construct programs and review code specifications for enhancements and fix exceptions of existing programs if any

Testing the application and verifying the outputs with respect to the requirements.

Testing the application screens, reports and reviewing deliverables.

Ensuring the quality of code delivery is maintained by following the IPMS quality procedures (IQA, EQA).

Monitoring the progress of work, Status Report preparation, Conducting training and knowledge sharing sessions.

Project : HP3000 Port Project

Role : Programmer Analyst

Organization : JP Morgan Chase, USA&Chennai, India

Duration : Sep-05 to Aug-06

JP Morgan Chase and Co. is a premier global financial services firm with operations in more than 50 countries. Their application is running on HP3000. The HP3000 platform will reach end of life and will be unsupported in December of 2006. The scope of the project is the migration of HP3000 applications to target iSeries Platform. Application would be migrated like – to – like on an “as-is” basis.

Responsibilities:

Feasibility analysis.

Design document delivered to onsite for approval and after getting sign off.

Construct Programs, Testing the application and verifying the outputs with respect to the requirements.

Testing the application screens, reports and I/O files.

Reviewing deliverables.

Ensuring the quality of code delivery is maintained by following the IPMS quality procedures (IQA, EQA).

After sign off from Unit testing/code walk-through the code is moved to respective environment for Integration and End to End testing.

Preparing End-to end Test cases.

After successful completion of all the test cases, test results have been delivered to Onsite

Project : SNAP(Speciality National Auto Program)

Role : Programmer (Production support &Enhancement)

Organization : Liberty Mutual, USA

Duration : Dec-04 to Aug-05

Go-America is a part of Liberty Mutual Insurance Company that provides Auto insurance services in US. As GoAmerica continues to find ways to effectively position themselves in the marketplace, they have identified that the acceptance of Credit Card Payments via the Easy Choice system would be of great benefit. The areas that will benefit from this implementation will be the sales department, giving the agent another way of doing business with Liberty.

Responsibilities:

Monitoring Peregrine Tool and preparing RCA document for a PTicket.

Analyzing and Fixing Long term/Critical/Repeated Production PTickets logged in Peregrine tool.

Analyzing Maintenance issues, Preparing RCA document, Fixing and Unit testing based on the SLA’s defined by Go America.

Involved in Impact analysis on Easy choice payment system.

Preparing low level design specification and Query logs.

Preparing Test cases, designing screens Creating PF’s /LF’s, Coding as per Company standards and Unit Testing.

Project : CDMS - UOB

Role : Programmer

Organization : UOB – United Overseas Bank, Singapore

Duration : Sep-04 to Dec-04

The Collateral Document Management System should enable United Overseas Bank to keep track of various collaterals and documents that are obtained either as security for the facilities and facility packages offered by United Overseas bank to its customers or for safekeeping.

Responsibilities:

Fixing UAT/Production and Showstopper issues in Singapore. (#1 Month)

Interacting with the clients to resolve the issues

Involved in analyzing root cause of the issue, Preparing SDS document

Involved in preparing Test cases, designing screens, Designing/Modifying Reports, Coding as per Company standards and Testing.

Project : BASTION Enhancements – KRBS

Role : Programmer

Organization : Kent Reliance Building Society, U.K

Duration : Mar-04 to Sep-04

BASTION is a Savings and Investment and Mortgage processing application that is written in RPG/400, CL/400 and RPG ILE. The Mortgage business of KRBS can be broadly classified into Residential Mortgage and Commercial Mortgage.

Responsibilities:

Involved in analyzing root cause of the issue, Preparing SDS document

Involved in preparing Test cases, designing screens, Designing/Modifying Reports, Coding as per Company standards and Testing.

Project : EXEL- Operations Support

Role : Programmer

Organization : EXEL USA/UK.

Duration : Jan-04 to Mar-04

This project involves support and enhancement to the Operations Module of the UNITEL 21 application. UNITEL21 is Exel’s Freight Forwarding Application, developed in SYNON and is used by the Exel’s Offices in 35 countries worldwide. Issues are reported to Exel’s Service Desk and are then handled based on ITSM Processes.

Responsibilities:

Involved in preparing Test cases, designing screens, Designing/Modifying Reports, Coding as per Company standards and Testing.

Incident and Problem Management process.

Providing Data Fix.

Providing Program Fix

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