MCITP, CNE
Resume:
**** ****** ***** **** ****** Texas *****
********@*******.***
Jimmie D Draper
Professional Highlights
Computer/Network Support
Proven experience in the IT industry, supporting workstations and servers
Provided 1st level IT support for Customers, 2nd and 3rd level support for other IT personnel
Administered Microsoft Active Directory and Desktop Policies
Extensive experience with MS System Center (SCCM) and ZENWorks including Software and OS Deployment, Patching, Remote Tools, and Inventory of software and Hardware
Administered HEAT and ChangeGear Service Desk Ticketing systems
Administered SQL Server 2012 databases
Configured and Maintained Base Images for Virtual Desktops
Configured and Maintained Network Print Servers and Printers
Programmed Microsoft Access applications
Leadership and Team Building
20 years’ experience as an US Army Officer, active Duty and Reserve
Commanded both a Line Company and a Headquarters Company
Responsible for the Accountability and Training of up to 300 personnel
Served as Battalion Primary Staff
Skills
Microsoft Certified IT Professional
Windows Server 2012
Windows 10
SQL Server 2012 Administrator
Microsoft System Center Administrator
Frontrange HEAT Administrator
SunView Changegear Administrator
Microsoft Visual Basic
Employment
Customer Support Specialist
Travis County, Austin, TX
1997- 2015
Helpdesk Technician
MaxServ, Austin, TX
1995 - 1997
US Army Officer
US Army, Various
1984 - 1992
US Army Reserve Officer
US Army Reserve, Various
1992 - 2006
Education
BSE
Arizona State University (Tempe)
1984
Certificate in Information Systems
University of Southern California
1990
Continuing Education
Austin Community College
1992 - 1995
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