Customer Service Insurance
Resume:
Woodstock, GA*****
**********@*****.***
Kimberly R Cline
Objective: I am seeking a challenging position that offers the opportunity to utilize my current skills and continue to develop as a professional.
Experience:
2011 - Present McCallaRaymer, LLC Atlanta, GA
Invoicing Specialist
Invoice all Georgia, Mississippi and Florida clients for FNMA, FHLMC, FHA and VA files
Follow up on FNMA excess fee request
Process the stagnant report to ensure all files are invoiced timely
Process email request from multiple clients
Legal Assist
Update McCallaRaymer, LLC and Client’s database with borrower’s information.
Prepare and generate legal documents and notices as required.
Coordinate with title companies for necessary documents, recordings, searches etc, and verify for accuracy and completeness.
Prepare reinstatement and payoff quotes and process funds received.
Schedule publications of legal notices and set and monitor trustee sales.
Dispose of completed files, including sending final invoices to clients.
Monitor follow-up letters for files on hold.
Answer telephone inquiries.
Follow up on outstanding documents/services.
Handle customer Disputes and Qualified Written Requests.
2006 – 2010 Assurant Solutions Atlanta, GA
Insurance Specialist II
Managed system reports for multiple clients within multiple databases.
Received and processed reports on electronic data transfers between our company and multiple client companies.
Reconciled and reported on any mismatched data on a daily and weekly basis.
Troubleshoot and reported data transfer discrepancies to improve efficiency.
1994 - 2006 MBNA AmericaWilmington, DE
Customer Service Call Center Lead Representative
Answered customers questions regarding their credit card accounts
Sold Credit Insurance and balance transfers to customers
Ran listening sessions to help improve customer service
Report Coordinator
Managed and monitored daily workload assignments for 9 representatives
Assisted in maintaining up to date matrixes that contained state specific information regarding insurance policy standards
Completed daily reports for management for review
Monitored and evaluated the performance of 9 representatives via Quality Reviews
Insurance Representative
•Received and reconciled daily exception reports from insurance vendors
•Handled customer inquiries and disputes
•Processed and applied monetary adjustments to customer’s accounts.
•Documented customers accounts with payment and claim information based on vendor data
Education:
1984 - 1989 Christiana High School
1990 - 1992 Delaware Technical Community College
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