WILLIAM J. DAMMINGER

***** ******** *****

San Antonio, Florida 33576

Phone: 352-***-**** (home)

813-***-**** (cell)

Email: acsvub@r.postjobfree.com

LinkedIn: https://www.linkedin.com/pub/william-damminger/4/178/14a

Qualifications:

•Possess strong ability to prioritize and remain focused on the essence of an issue

Accomplished at people management

Practiced trainer

•Excellent customer support skills

•Strong analytical, problem solving, detail oriented, and organizational skills

•Results driven and able to influence others

•Skilled at learning new concepts quickly while working well under pressure

•Works independently

Computer Skills:

IBM Mainframe computers, running various platforms, up to and including z/OS 01.10.00

IBM AS400

UNIX – Open SSH, Putty, Cute FTP, SSH Tectia Client, CA Workload Command Center

Data migrations - Oracle, SQL, .Net, Endeavor

Expert knowledge of MS Office Suite, particularly Excel

MS Excel Certified (08/2014)

Professional Background:

CITIGROUP (through Open Systems Technology) – (01/2011 – 06/2013)

CITIGROUP (hired as permanent full-time – 06/2013 – present):

01/2011 – Present: CSS Batch Processing Support Technical Analyst:

• Provide daily operations support in a real time and fast paced UAT environment for over 50 countries with a total of 4000+ Autosys jobs.

• In charge of troubleshooting and investigation of issues until resolution has been achieved.

• Provide weekend, holiday and off-hours support.

• Interface with offshore teams.

• Responsible for working with functional and development teams to establish Autosys runbook for new countries and releases.

• Review and maintain Autosys runbook and calendars.

• Conduct Development and UAT testing for release and production.

• Fix runbook processing in testing environments.

• Coordinate testing, troubleshoot, and work with cross-functional teams for resolutions.

• Coordinate UAT monthly application closings (AP, PO, and GL) with cross-functional teams, ensuring that control dates and application period statuses remain current.

• Responsible for Job Information Language (JIL) administration activities such as reviewing, implementing, updating in testing environments.

• Interact daily with global users, Development, Functional, and Operation teams on all aspects of Autosys runbook activities and attend project level meetings.

• Obtain Production Process Request (PPR), approvals from functional leads and in-country teams.

• Maintain multiple UAT environments.

• Prepare production JIL for migration and work with production team for migration plan.

• Ensure all testing and migration activities adhere to audit compliance.

• Responsible for creation and maintenance of P2P Release Support Process Control

• Manual documentation.

• Ensure customer commitments are met pre- and post-implementation phase as well as on-going production for supported application.

• Gather and compile daily/weekly/monthly/quarterly/yearly UAT metrics for team.

• Create team metrics spreadsheets, charts, and graphs in Excel and PowerPoint to report team metrics statistics to management.

• Collect and evaluate data and information related to UAT environments and create/maintain spreadsheets/charts to report findings to management.

• Participate in Operations Special Projects.

• Attend related meetings and provide updates and statuses when applicable.

• Provide backup support for other team members when necessary.

TALBOTS – Tampa, Florida (02/2000 – 01/2011):

10/2007 – 12/2010: Computer Operations Supervisor for Talbots, Inc, Tampa, Florida with the following responsibilities:

• Managed overnight batch processing of IBM z/OS 01.10.00 Mainframe and UNIX-based Autosys systems.

Performed Test-to-Production migrations (Oracle, SQL, .Net, Endeavor) and other Online Service Requests (OSRs) in coordination with programming staff.

• Reviewed active work schedules, job streams, and runbook documentation, recommending changes and enhancements to programming staff and management.

• Monitored and ensured the integrity of network and corporate website for outages, escalating both in-house and to vendors when necessary.

• Resolved various failures and outages following steps documented in SOP.

• Escalated irresolvable matters to programming and technical staffs, working with them until a resolution could be achieved in order to ensure a timely completion of various processing cycles and jobstreams.

• Documented and reported critical failures and outages to management, as necessary.

• Ensured applications met compliance times and that all essential work was completed in accordance with scheduled system and subsystem availability.

• Compiled monthly Metrics statistics regarding migration activity, reporting to management via SharePoint.

• Reported daily accounting of overnight events to management.

• Acted as Operations point of contact regarding Heat problem reporting system, maintained SOP, trained operators and other staff members.

• Performed Quarterly Network Exercises, including router testing/swapping.

• Directed daily activities of reporting subordinates, working with them to develop and further their skills.

• Provided support to user community in regard to various computer hardware/software and information processing related problems.

• Trained and directed new hires in all facets of Computer Operations.

• Maintained various hardware devices – tape units, servers, office equipment.

• Effectively managed time, resources, and priorities to complete tasks and assignments to achieve published compliance goals.

• Attended various training sessions in regard to new/updated procedures and/or equipment.

02/2000 – 10/2007: Sr. Computer Operator for Talbots, Inc., Tampa, Florida with the following responsibilities:

• Monitored and operated various IBM Mainframe platforms and UNIX-based AutoSys systems.

• Performed Test-to-Production migrations (Oracle, SQL, .Net, Endeavor) and other Online Service Requests (OSRs) in coordination with programming staff.

• Reviewed active work schedules, jobstreams, and runbook documentation, recommending changes and enhancements to Supervisor, programming staff and management.

• Monitored and ensured the integrity of network and corporate website for outages, escalating both in-house and to vendors when necessary.

• Reported critical failures and outages to Supervisor, as necessary, and worked to resolve various failures and outages following steps documented in SOP.

• Escalated unsolvable failures to programming and technical staffs, working with them until a solution could be attained.

• Reported daily accounting of overnight events to Supervisor and management.

• Ensured applications met compliance times and that all essential work was completed in accordance with scheduled system and subsystem availability.

• Trained new hires in all facets of Computer Operations.

• Maintained various hardware devices – tape units, servers, office equipment.

• Capably managed time, resources, and priorities to complete tasks and assignments to achieve published compliance goals.

• Attended various training sessions in regard to new/updated procedures and/or equipment.

MICROWAREHOUSE, INC. – Lakewood, New Jersey (06/1999 – 02/2000):

06/1999 – 02/2000: Lead Computer Operator for Microwarehouse, Inc., Lakewood, New Jersey with the following responsibilities:

• Acted as Lead Operator/Supervisor of overnight shift.

• Monitored and operated multiple UNIX-based computer systems.

• Performed daily system backups.

• Maintained and secured data medium.

• Reported critical failures and outages to Manager and technical staff, as necessary, and worked to complete and timely resolution.

• Escalated unsolvable failures to programming and technical staffs, working with them until a solution could be attained.

• Reported daily accounting of overnight events to Supervisor and management.

• Trained subordinates in various facets of Computer Operations.

• Maintained various hardware devices – tape units, servers, office equipment.

• Capably managed time, resources, and priorities to complete tasks and assignments to achieve published compliance goals.

• Attended various training sessions in regard to new/updated procedures and/or equipment.

ELF ATOCHEM, INC. – Philadelphia, Pennsylvania (09/1992 – 05/1999):

09/1992 – 06/1999: Sr./Lead Computer Operator for Elf Atochem, Inc., Philadelphia, Pennsylvania with the following responsibilities:

• Acted as Lead Operator/Supervisor of overnight shift.

• Monitored and operated various IBM Mainframe platforms and UNIX-based systems.

• Documented and reported critical failures and outages to Manager and technical staff, as necessary, and worked to complete and timely resolution.

• Resolved various failures and outages following steps documented in SOP.

• Escalated more complex matters to programming and technical staffs, working with them until a resolution could be achieved in order to ensure a timely completion of various processing cycles and jobstreams.

• Monitored and ensured the integrity of network for outages, escalating both in-house and to vendors when necessary.

• Resolved various failures and outages following steps documented in SOP.

• Performed weekly system backups of IBM Mainframe systems.

• Performed daily system backups of UNIX systems.

• Reported daily accounting of overnight events to management.

• Compiled and maintained Operations SOP.

• Maintained and secured data medium.

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