Customer Service Representative

Samaria Faust

San Antonio, TX

*******.******@*****.*** - 803-***-****

WORK EXPERIENCE

Customer Service Representative

Veolia Transportation - Columbia, SC - May 2013 to Present Handle in-bound calls from passengers who have questions about Riding the city bus and the schedules of the different bus routes. Sell Bus passes to customers inside the transit station and also answers questions that riders inside the station may have. Make sure that the schedules are always stocked on the shelves Customer Care Representative

Time Warner Cable - West Columbia, SC - August 2012 to April 2013 Handle in-bound calls from customers who are at risk of downgrading or terminating their services with Time Warner Cable.

Handle customer questions, complaints, billing and technical inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Research and resolve customer concerns and problems for the purpose of retaining and maintaining positive relationships with all customers.

Offer alternative solutions where appropriate with the objective of retaining customer's business. Suggest and promote various Time Warner Cable current offers and programming choices. Makes financial decisions to protect/collect revenues and adjusts customer accounts as needed. Customer Service Representative

Direct TV, Teleperformance USA - Columbia, SC - August 2011 to August 2012 Handle in-bound calls from customers who are at risk of downgrading or terminating their services with DIRECTV.

Handle customer questions, complaints, billing and technical inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Research and resolve customer concerns and problems for the purpose of retaining and maintaining positive relationships with all customers.

Offer alternative solutions where appropriate with the objective of retaining customer's business. Suggest and promote various Direct TV current offers and programming choices. Makes financial decisions to protect/collect revenues and adjusts customer accounts as needed. Sales Associate

Walmart - Columbia, SC - January 2010 to July 2011 Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

Maintain an awareness of all promotions and advertisements. Assist in floor moves, merchandising, display maintenance, and housekeeping Assist in processing and replenishing merchandise and monitoring floor stock. Aid customers in locating merchandise.

Communicate customer requests to management.

Assist in completing price changes within the department. Assist in ringing up sales at registers and/or bagging merchandise. Any other tasks as assigned from time to time by any manager. EDUCATION

Kenneth Shuler School of Cosmetology

HIGH SCHOOL DIPLOMA

Spring Valley High School

June 2010

ADDITIONAL INFORMATION

Customer Service professional experienced in working in fast-paced environments demanding, strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service and top quality work. Confident and poised in interactions with individuals at all levels. Capabilities include:

Customer Relations Computer Operations Database Administration Office Equipment Operation Written and Verbal Communications Skills Word Processing & Typing (70 WPM) COMPUTER SKILLS

Computer Technologies & Languages: Microsoft Applications (i.e. Word, PowerPoint, Access, Excel, InfoPath and Outlook) Adobe Acrobat Professional Photoshop

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