Customer Service Medical

Adesola Osobu

Irving, TX

********@*****.*** - 404-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Specialist

American Red Cross - Lawton, OK - May 2015 to Present Responsibilities

• Provides a worldwide system of emergency related services to members of the military and their families.

• Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients

• Performs outbound activities including obtaining verification, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service

• Compose and deliver emergency communication messages to domestic and overseas locations

• Sends messages for delivery to deployment locations and ships at sea using military networks

• Provides financial assistance to clients on behalf of military aid societies in accordance with the National Memorandum of Understanding

Certified Nurse Assistant

Comanche County Memorial Hospital - Lawton, OK - May 2013 to April 2015 40 hrs per week

• Provide physical support to assist patients to perform daily living activities.

• Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.

• Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.

• Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.

• Record patients' medical history, vital statistics, or information such as test results in medical records. EVS Tech

Piedmont Healthcare - Atlanta, GA - February 2012 to March 2013 40 hrs per week

• Makes sure the hospital environment is clean and safe.

• Sanitize and clean the Operation room after every procedure

• Sweep, Mop, Buff and wax the hospital floors

Office Assistant

Cameron University - Lawton, OK - August 2011 to December 2011 20 hrs per week

• Answered office phone calls to provide information, take messages, or schedule appointments.

• Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.

• Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

• Collected, sorted, distributed, and prepared mail, messages, or courier deliveries.

• Filed and maintained confidential records.

HONORS AND COMMENDATIONS

2009-2012 Dean's List and Presidents Honor Roll

EDUCATION

Bachelors of Business Administration in Management Cameron University - Lawton, OK

May 2015

Associates of Science in Business

Cameron University - Lawton, OK

December 2013

SKILLS

Excellent detail oriented, ability to work in a fast paced environment,MS Excel, Word, Powerpoint, Access, Team Player with a strong interpersonal skills, Excellent writing and communication skill, Self motivated with sound analytical skills and judgement, Solid work ethic and integrity. ADDITIONAL INFORMATION

• 3+ years of quality customer service

• Gathered pertinent demographic information and kept confidentiality

• Comprehensive oral and communications skills and analytical writing skills RELATED SKILLS

DEVELOPMENT

• Successfully completed professional development and etiquette training.

• Developed and presented a business plan with team members.

• Surveyed business owners for a business plan project.

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