Accounts receivable, customer service

Raymond Nastor

Blk. * Lot ** Menville Subdivision Tipas, Taguig City

***********@*****.*** mobile: +63-094*-*******

Objective – Aspiring to obtain a position in the field of credit and collection function in a dynamic environment, provide excellent customer service and further enhance my skills to prepare myself for increasing responsibilities in the future.

■ Key Skills and Qualifications

Customer service

Account Research and reconciliation

Communication

Interpersonal

MS Office and other computer related software

Typing speed of 45 wpm

■ Professional Experience

Sykes Asia

Customer Care Representative (Financial Account) (Dec. 2010 – Aug 2011)

Main Responsibilities:

Address customer inquiries in a timely and accurate fashion

Provided accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints

Assisted new customers in activation of their new issued credit card

Find opportunities to advise existing customers to avail other credit card features

Update customer credit card information as required

Effectively route customer query to appropriate department

FAMILY RELATED TIME OFF (2007 – 2010)

Accenture

Transaction Premium Reconciliation Analyst (July 2003 – 2007)

Main Responsibilities:

Reconcile premium payments received vs. billed in ARRT

Create adjusting entries to arrive to correct balance

Generate reconciliation report

Allocate payments in Oracle based from reconciliation report generated

Conduct account research and reconciliation of outstanding balances

Create Statement of Account and communicate the same to customers for resolution

Performance Foreign Exchange Corporation

Trade Analyst (Oct 2002 – May 2003)

Main Responsibilities:

Conducts fundamental/technical analysis, summarize and then provide recommendation to clients for potential trading opportunity.

Monitor and provide regular updates to clients regarding latest developments/activities on four major markets (New York, Japan, Europe and Australia)

Provide additional assistance and feedback to clients regarding previous day’s trading performance

Tiongson Industries

Accounting Assistant (Dec. 2001 – Sep. 2002)

Main Responsibilities:

Journal and Ledger Custodian

Maintain Sales and Disbursement books

Issue check payments for approved invoices

Reconcile invoice and delivery receipts

Aged AP monitoring

Respond to vendor inquiries

Inventory Management

DEPARTMENT OF ENERGY

Bookkeeper (May 1998 – Oct 2000)

Main Responsibilities:

Record cash receipts and post in general ledger

Update and maintain individual Subsidiary Ledgers

Daily Check and Voucher preparation

Update and maintain Account Database

Prepare employee salary deductions prior to payroll processing

Conduct research and reviews to accounts for reconciliation

SELECTED ACCOMPLISHMENT:

Successful completion of account database computerization project

Education

BS in Banking and Finance, Polytechnic University of the Philippines, 2002

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