Customer Service Sales

MARIA MACIAS

**** ***** *** ******* ** - California • 909-***-**** • **************@*****.***

Customer Service / Accounts Payable.

Summary

* ***** ** ********** ********* customer support in busy office/retail environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use any tactic to find common ground and achieve win-win outcomes. Work History

Sep 2014 - Present Customer Service / Accounts Payable The Auction Company

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Determine charges for services requested, collect deposits or payments, or arrange for billing. Operate computers programmed with accounting software to record, store, and analyze information. Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.

Receive, record, and bank cash, checks, and vouchers. Code documents according to company procedures.

Reconcile or note and report discrepancies found in records. Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

Match order forms with invoices, and record the necessary information. Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

Jul 2014 - Aug 2014 Receptionist

Farrand Ent

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

File and maintain records.

Receive payment and record receipts for services.

Schedule appointments and maintain and update appointment calendars. Hear and resolve complaints from customers or the public. https://www.visualcv.com/maria-macias

Education

File and maintain records.

Receive payment and record receipts for services.

Schedule appointments and maintain and update appointment calendars. Mar 2012 - Oct 2013 Customer Service Rep.

GreenWay Scapes LLC

Solicit sales of new or additional services or products. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Oct 2011 - Mar 2013 Sales Floor / Flow Team Member Target

Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Place special orders or call other stores to find desired items. Inventory stock and requisition new stock.

Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables.

Help customers try on or fit merchandise.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

2012 High School Diploma

Fontana High School

https://www.visualcv.com/maria-macias

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