Active Directory Support
Resume:
ADNAN ALI
Lincolnwood, IL **712
Email: ********@*******.***
Phone: 773-***-****
ACADEMIC QUALIFICATION
B.S. Computer Engineering, University of Engineering and Technology. [U.S Certified]
CCNA in progress
MCSE completed
Dell Cert completed
Technical skills.
Networking TCP/IP, DNS, DHCP, FTP, WINS, WAN/LAN Technologies.
Management Tools Net Worker Management Console, Ms Project, Ms Visio
Internet Technologies Netscape Enterprise Web servers; FTP servers
Network Hardware Routers, Switches and Hubs
City Of Chicago / Unisys, Chicago, Illinois
LAN Admin & Remote Support /Team Lead LEVEL-2 Jan 2011 till present
IT support to over 20,000 users for the City of Chicago including Mayors Office, Alderman’s,Health, Fire, Police,Water,Revenue,Civil Aviation,Licensing,Family Support Services,Building, Streets & Sanitation,Law,City Courts.Business Affairs, & Building departments etc.
Provide prompt courteous technical remote support to all City of Chicago employees, Aldermen, and Mayor.
Resolve desktop/network issues in under 4hrs for VIP users such as Aldermanic and high status users.
Configured emails, printer settings, network settings, scripts, hardware settings, and much more.
Manage Active Directory accounts for all city and non-city employee.
Create Active Directory, Novell, Citrix,VPN accounts, Security Groups, Distribution groups and Exchange mail accounts for new & existing users.
Train and assist in LAN Admin creating and managing accounts.
Assist in troubleshooting critical incidents with the LAN, WAN, and Unix teams
Perform break fix support for all City of Chicago dept. desktop and printer equipment on site and remotely.
Used web based support ticketing systems BMC Remedy and Service Center.
Installation of equipment, relocation of equipment, and perform software or equipment upgrades.
Utilize LANDESK inventory tool for management tracking of equipment and support.
Backup & Security:Symantec NetBackup, Symantec Backup Exec and Windows Default backup.
McAfee GroupShield for exchange, McAfee ePO, Trend Antivirus suites.
Configure / Setup Active Directory Roles, Group Policy, DHCP, DNS and Power Shell.
Provide day to day operation support and maintain SLA to meet customer satisfaction.
Accept the ownership for resolving problems handed down from the Help Desk level1, Level 2 & Desktop Level3 or Desk Root Cause Analysis - Determining the cause of a problem and providing a documented solution.
Good understanding of server resources and optimization monitor and report on performance.
Support and administer all methods of communication with Exchange: WA, ActiveSync, Outlook, Blackberry and others.
Create up-to-date documentation of the environment as it grows.
Understand Active Directory best practices, management of Active Directory objects and modification of attributes.
Understand and troubleshoot TCP/IP issues, firewall issues, proxy issues and related testing methods.
Projects completed recently Multiple departments’ merger.
Participate in the team After Hours On-call process.
Operating Systems
Windows 2008/2003 & Windows7, WinXP.
Messaging + Applications
Microsoft Exchange 2010, 2007 & 2003,
Symantec Enterprise Vault for Exchange
Blackberry Server Admin
Microsoft Lync 2010, Office 2007 & Office 2010 Suite, MS Visio and MS Project.
Active Directory
Windows 2008 R2 and Windows 2003.
Desktop/Remote Support Technician LEVEL-3 Aug 2005 - Dec 2010
Provided support for over 6,000 End Users prompt courteous technical support to all City of Chicago employee’s, Aldermen, and Mayor.Worked closely with City Hall Aldermen to resolve desktop/network issues in under 4hrs.Performed break fix support for all City of Chicago departments and employee’s on site and remotely.Configured emails, printer settings, network settings, scripts, hardware settings, and much more.Modified MS Server 2003 as well as MS Share point .
Selected Highlights
IT Staff Augmentation - Level III field support with a main focus on City & Health downtown buildings;
IT lab work: repairing, re-imaging and preparing for redeployment computers for all other City offices & Health clinics/ health centers.
Provide customized training/meeting environments for different projects/classes requiring equipment deployment, networking setup, software installation and accessing IT resources (WIFI access, RDC to servers, network printers, databases etc).
Managed & prioritized the assigned tickets, properly documented the information about the problem, troubleshooting steps & resolution and timely solved the issue or assigned the ticket to higher tiers (usually Infrastructure team or vendors via Desktop Support team leader); daily and weekly detailed activity reports to team leader/project manager;
Used system utilities, Live CDs, portable apps and Open Source tools to audit PCs, remote access, troubleshoot, patch and updates, monitor Windows events and network, backup and disaster recovery, registry and Group Policy edits, etc.
Identified deficiencies, rendered solutions and implemented preventive compliance measures related to HIPAA Security Rules
Tested new software, hardware and networking for compatibility issues;
Prepared, created and tested CDPH & City standard HDD images for over a dozen different computer models; updated constantly the images, keeping a close relationship with Panasonic,Dell.HP regional vendors;
Developed, documented, and implemented technology processes and procedures;
Participated as technical and managerial resource for many large and small projects (including a 250 Cerner (EMR) PCs deployment on 20 sites, the deployment of over 80 NetMotion client accounts, or 45 Panasonic tablet PCs (setup and training);
Worked closely across IT teams and tiers to ensure effective communication and project fulfillment (CollaboRX-Sharepoint, Food Protection IT System, Cerner Electronic Medical Records implementation, NetMotion VPN, Microsoft Dynamics GreatPlaines, Bioterrorism preparedness, Centers for Disease Control IT Systems improvement for H1N1 season, etc).
Build and maintained outstanding customer relationships confirmed by top-level management reviews
Worked in Abu-Dhabi National Hotels compass Middle East. U.A.E. Oct 2001 till April 2005
I.T. Supervisor
Worked on windows 2003 server environment having a network of more than 100 pc’s and 85 printers networked with the help of Cisco, SMC,3 COM, D-link switches and hubs, with a dedicated leased line of 2 mbps internet connection serving internet access to all the 600 guest rooms secured by Cisco PIX 525 firewall, 14 ISDN lines.etc..
Trouble shooting and maintenance of network terminals and their connectivity both for the administrative and guest rooms. Hands on experience in network cabling and supervision of Optic fiber installation, troubleshooting and maintenance of printer settings for both heavy duty dot matrix, slip printers, DeskJet and LaserJet printers.
Ensuring minimum down time on all computers systems and the network, the application include front office, back office, point o sale, telephone interface, door lock system, guest room internet and Business center internet and application services.Creating and managing user profiles on the front office application (whish Fo), accounting application (prolific), point of sale application (touché’), personal and payroll system (PayTrax) an other system administration tasks.
Creating and updating user accounts for in room Internet users and assisting guest to configure their systems to use our dedicated Internet services.
Ensuring that the over all network system is free of external hackers and viruses with the firewall system by monitoring network activities and updating ant virus signatures on regular basis.
Taking regular backups of the various systems.
Preventive maintenances on the network devices, computers and peripheral devices.
Assisting office users on various hardware and software problems.
Trouble shooting and fixing network related problems including switches, hubs, UTP and fiber optic cabling and other networking devices.
Taking inventory of computer related hardware and software and controlling their movement.
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